Caroline R.A. is a quality assurance manager and agile scrum master with 11 years of experience in IT, quality management, and agile/scrum processes. She has managed teams, implemented ISO and agile initiatives, and received appreciation for contributions to new products. Currently seeking new opportunities for career growth as a quality manager, scrum master, or project manager.

1. Caroline R.A.
Quality Assurance Manager
and
Agile ScrumMaster
Qualified Management Systems Auditor for ISO
9001, Certified Scrum Master
Resume: http://in.linkedin.com/in/caroliner
Email: caroline.r@rediffmail.com

2. Caroline R.A, The Synopsis
11 years of IT experience in Quality and Project Professional Highlights
Management, Agile/Scrum. Managed a team of Quality Manager since 2001
Engineers, Designers, Content Writers, Process Agile Coach since 2009
Project Manager since 2003
Owners, Internal Auditors collaborating with cross Analyst/Quality Tester since
functional teams such as Product Management, Project 2000
Management, Customer Support, Design, Sales and
Marketing. Responsibilities included Project, People and Professional Employment
Performance Management; played various roles such as iGlamr.com
Management Representative (ISO), ScrumMaster, Coach Fluxotic Entertainment
and Mentor (Agile). CarCherish.com
People Interactive (I) Pvt. Ltd.
(Shaadi.com, Makaan.com)
IT (Software, Web, Content), Publishing, are some of the LearningMate Content
domains of experience with exposure to Business Service Solutions (earlier part of
Management. Initiatives taken such as ISO, Agile/Scrum Educom Datamatics)
adoption and coaching. Wrox India Pvt. Ltd. (now
Wiley Publications)
Progressive career in the field of Quality and Project ContentScape India Pvt. Ltd.
Management. At present venturing as a Quality Consultant (now Integreon Pvt. Ltd.)
and Agile Coach. Netesoft India Ltd.
Lineage Trade

3. Caroline R.A, The Profile
Worked closely with the product management team on My top three qualities:
product strategy, backlog and roadmap. With senior Positive
management on planning and implementing initiatives thinker, Analytical, Good
Interpersonal and
such as ISO, Truste Certifications, Agile/Scrum, Tools Communication skills.
Standardization. Also actively contributed to action plans
to improve quality of products as well as quality of People describe me as a good
support. As a Certified ScrumMaster, played the key role in listener, unbiased, who leads
educating the team, implementing best practices while by example. Supportive and
adopting Agile/Scrum. open minded.
Some of my valuable
My years of experience helps me understand organizations initiatives to highlight here
Business Operating Systems and general Management are: Knowledge transfer &
System techniques that involve customer business, the knowledge sharing, Emphasis
on constant
industry, market, competition, core competencies. Have a
improvement, Quality as
strong understanding of roles and functions of various development function, Focus
departments in a business. on communication and
service.

4. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Responsibility
Developed and maintained Organisation’s quality systems Balanced productivity by
to provide optimum defect free service, delivery and meet maintaining employee
marketplace needs. Mentoring the Organisation’s QA morale.
team, providing strategic direction on Quality Resolved issues and improved
requirements, implementations and monitoring. quality by educating &
coaching.
Drove and documented consistent processes and best
practices. Facilitated continuous improvement and process Increased efficiency through
management culture via performance to meet automation and aligning
Organisation’s profitability and performance objectives. Performance Objectives with
Used process measurements to gauge effectiveness of Organizational Goals.
processes and conformance to standards.
Minimized remuneration
disparity with performance
Provided Management with an independent assessment
management.
of performance from a customer and a field perspective
through operational audits on progress and results. Track
and research customer complaints and problems to
identify process, training and product needs. Maintain a
focus on customer satisfaction and performance quality.

5. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Responsibility (contd.)
Interface for all internal or external initiatives. Support Received appreciation from
business development and sales on sales proposals. management for team’s
Custodian of the Business Operating System Document valuable quality contribution
to new innovative product
and associated processes. Mentor for the QA community. offering
Provide specialist advice and support on quality issues to
the Executive Team and Senior Managers. Planned. Hired, Coached
resources;
Appraised, Mentored and
Responsible for leading five Scrum Teams. As a Retained employees.
ScrumMaster was responsible for removing any
impediments to help the delivery teams meet their sprint
commitments. Thus helping drive best practices using the
Agile methodology.
Managed various product and maintenance releases with
upto 20 employees in the QA team and around 50+
employees across 5 teams. This involved collaboration
among cross-functional teams of product
management, development, usability, QA/testing, custom
er support, pre-sales.

6. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Takeaway
Candidate for: Current Location:
Mumbai, INDIA
• Quality Manager
• ScrumMaster/ScrumCoach Willingness to Relocate:
• Project Manager No
Reason for Change:
Credentials: Career Growth
• Certified Software Quality Analyst (CSQA)- Appeared
Notice Period:
• Certified Lead Auditor for ISO 9001:2000 2 weeks
• Certified Internal Auditor for ISO 9001:2000
Contact:
• Certified ScrumMaster
caroline_r@rediffmail.com
• Degree in Bachelor of Arts. University of Mumbai
(Sophia College) Online Profile:
• Diploma in Software Engineering- (NIIT, Mumbai) http://in.linkedin.com/in/caro
liner
• I.C.S.E. Delhi Board (Jamnabai Narsee School)