The document discusses the People Capability Maturity Model (PCMM), which is a framework for improving an organization's human resource practices. It describes PCMM as a conceptual model developed by the Software Engineering Institute to help organizations continuously improve how they attract, develop, motivate and retain employees. The document outlines the five levels of PCMM and lists some example process areas and benefits of adopting PCMM, such as improving ability to attract and retain talent and enhancing business performance. It also provides some case studies reporting positive results from companies that implemented PCMM.
Meruvian is an education and development institute based in Java and open source technologies. It was founded in 2006 to link the education and industry sectors. The document outlines Meruvian's founder Frans Thamura, vision and mission to bridge the gap between education and industry. It also describes Meruvian's methodology, products, programs and services like job skills assessment and an integrated technopreneurship center.
PT Kereta Api Indonesia (Persero) or PT KAI is the state-owned railway company in Indonesia. PT KAI serves local and inter-city transportation across Java and Sumatra islands. Its vision is to become the best railways service provider focusing on customer service and fulfilling stakeholder expectations. Its mission is to conduct railway business and support business through safety, on-time performance, service, and convenience. In 2005-2010, PT KAI faced internal issues like low on-time performance, many accidents, outdated infrastructure, and an aging workforce with low education levels. To address these problems and realize its vision, PT KAI implemented an 8-stage change management process including establishing urgency, building coalition, developing
Attraction And Retention In The GFC - challenges for Practice Based professionsimorris
1. The global financial crisis has led many organizations to downsize staff and contractors while rethinking pay structures and bonuses.
2. Retaining key staff is a top concern as surveys show managers believe it is more difficult to retain good employees and do not understand who may leave.
3. In response, organizations are managing recruitment internally, focusing on local hiring, referrals, and cutting costs like travel, entertainment, and training. Lessons include right-sizing sensitively, retaining key staff, encouraging participation, and sharing the pain of cuts. Succession planning, diversity, work-life balance, and training remain important issues.
PGPX is a one-year postgraduate program in management offered by IIM Ahmedabad for professionals with 6+ years of work experience. The class of 2009 had 77 students with an average of 10 years of work experience across diverse sectors like IT, consulting, finance, and manufacturing. The curriculum includes 500 hours of core courses, 160 hours of electives, and a capstone project. Over 90% of students had international experience. Placements have been strong with a average CTC of Rs. 25 lakh and 16% overseas placements in consulting, IT, finance, and other sectors.
Minerva is a context-aware mobile workforce training platform that allows employers to easily develop and distribute just-in-time training content to employees on any device. The platform tracks performance to ensure content retention and offers reusable modules that decrease costs and increase ROI. As remote and contingent workforces grow significantly, Minerva provides a solution for scalable, mobile training that can be accessed anywhere, anytime.
SumTotal has the perfect solution for organizations that want the benefits of a world-class Learning Management System, and the simplicity and benefits of SaaS.
We call it Maestro. You may call it a miracle.
The document summarizes an MBA program offered by Vlerick Business School. The MBA program provides students with practical business skills through case studies, exercises, and interactions with faculty and other students. It is aimed at professionals with a minimum of three years work experience who want to boost their career into management. Graduates of the MBA program will be awarded a university degree and gain management skills to take on greater challenges and responsibilities.
Meruvian is an education and development institute based in Java and open source technologies. It was founded in 2006 to link the education and industry sectors. The document outlines Meruvian's founder Frans Thamura, vision and mission to bridge the gap between education and industry. It also describes Meruvian's methodology, products, programs and services like job skills assessment and an integrated technopreneurship center.
PT Kereta Api Indonesia (Persero) or PT KAI is the state-owned railway company in Indonesia. PT KAI serves local and inter-city transportation across Java and Sumatra islands. Its vision is to become the best railways service provider focusing on customer service and fulfilling stakeholder expectations. Its mission is to conduct railway business and support business through safety, on-time performance, service, and convenience. In 2005-2010, PT KAI faced internal issues like low on-time performance, many accidents, outdated infrastructure, and an aging workforce with low education levels. To address these problems and realize its vision, PT KAI implemented an 8-stage change management process including establishing urgency, building coalition, developing
Attraction And Retention In The GFC - challenges for Practice Based professionsimorris
1. The global financial crisis has led many organizations to downsize staff and contractors while rethinking pay structures and bonuses.
2. Retaining key staff is a top concern as surveys show managers believe it is more difficult to retain good employees and do not understand who may leave.
3. In response, organizations are managing recruitment internally, focusing on local hiring, referrals, and cutting costs like travel, entertainment, and training. Lessons include right-sizing sensitively, retaining key staff, encouraging participation, and sharing the pain of cuts. Succession planning, diversity, work-life balance, and training remain important issues.
PGPX is a one-year postgraduate program in management offered by IIM Ahmedabad for professionals with 6+ years of work experience. The class of 2009 had 77 students with an average of 10 years of work experience across diverse sectors like IT, consulting, finance, and manufacturing. The curriculum includes 500 hours of core courses, 160 hours of electives, and a capstone project. Over 90% of students had international experience. Placements have been strong with a average CTC of Rs. 25 lakh and 16% overseas placements in consulting, IT, finance, and other sectors.
Minerva is a context-aware mobile workforce training platform that allows employers to easily develop and distribute just-in-time training content to employees on any device. The platform tracks performance to ensure content retention and offers reusable modules that decrease costs and increase ROI. As remote and contingent workforces grow significantly, Minerva provides a solution for scalable, mobile training that can be accessed anywhere, anytime.
SumTotal has the perfect solution for organizations that want the benefits of a world-class Learning Management System, and the simplicity and benefits of SaaS.
We call it Maestro. You may call it a miracle.
The document summarizes an MBA program offered by Vlerick Business School. The MBA program provides students with practical business skills through case studies, exercises, and interactions with faculty and other students. It is aimed at professionals with a minimum of three years work experience who want to boost their career into management. Graduates of the MBA program will be awarded a university degree and gain management skills to take on greater challenges and responsibilities.
Manoj Jain gave a presentation about MakeMyTrip's journey implementing Agile. He discussed that MakeMyTrip is India's leading online travel agency and has been implementing Agile since 2014. Their approach was to get management support, provide training to key members, start with smaller units, and educate teams gradually rather than pushing Agile. Their road ahead includes improving estimation techniques, burn down charts, and expanding Kanban to support functions.
The document provides an overview of ITIL (Information Technology Infrastructure Library). ITIL is a framework for IT service management that organizations implement to improve efficiency, reduce costs, and enhance customer satisfaction. The summary highlights key benefits of ITIL including increased productivity, reduced resolution times, improved quality of service, optimized agreements, and cost savings realized by companies that have adopted ITIL best practices. It also outlines the five core ITIL books that cover strategy, design, transition, operations, and continual improvement of IT services.
If you hold PMP or CAPM credentials then you can fast-track your way to PRINCE2 certification. Download this useful guide: http://www.knowledgetrain.co.uk/prince2-guide-for-pmp-and-capm-credential-holders.php
Overview of the PRINCE2 project management framework, its history, benefits and qualifications and how it compares with the PMBoK.
Contents:
- History of PRINCE2
- The structure of PRINCE2
- PRINCE2 qualifications
- Who uses PRINCE2?
- Benefits of PRINCE2
- Which is better - PRINCE2 or PMBOK?
- Comparison of PRINCE2 and PMBOK
- The student and the doctor
- Conclusion
pmbok, pmp, prince2, comparison, prince2 project management, PRINCE2 vs PMBOK, PMI
This document provides an overview of PRINCE2 (Projects IN Controlled Environments), a project management methodology used in the UK and Europe. It compares PRINCE2 to PMBOK (Project Management Body of Knowledge), the recognized standard for project management knowledge. While PMBOK provides knowledge, PRINCE2 is an actual methodology that can help structure a project. The document discusses how PRINCE2 and PMBOK complement each other, with PRINCE2 providing the methodology to implement project management knowledge gained from PMBOK.
Free notes on Project Scope Management,PMP Chapter 5, PMBOK, PMP Exam Preparation training
Why Manage Scope
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Online PMP Training,Instructor led PMP training,PMP training online,PMP Training in USA,PMP Training in California,PMP Training in Qatar,PMP training in Saudi Arabia,PMP training in India,PMP training in Mumbai,PMP Training in Bangalore
The document provides an overview of project scope management including:
- Abdullah Alkhdrawy is an instructor for project scope management. He has a civil engineering degree and project management certification and experience.
- Scope management involves planning, collecting requirements, defining, creating a work breakdown structure, validating, and controlling the scope. It aims to ensure all required work and only the required work is included.
- Collecting requirements involves determining, documenting, and managing stakeholder needs through techniques like interviews, workshops, prototypes, and document analysis to develop requirements documentation and a requirements traceability matrix.
The Illusive Staffing Metric: Quality of HireCielo
Leading up to the recession, research indicated that a few, but growing number of companies were starting to measure “Quality of Hire.” A lot of the research in this area points out the positive benefits of employing a quality of hire approach as part of an overall talent management strategy.
The document summarizes the human resource management practices at AAJ News TV. It outlines the organizational structure of the HR department and its major functions including recruitment, training and development, compensation practices, performance appraisals, and employee relations. Recruitment is done through an existing data bank and placements companies, while training is primarily on-the-job and in-house. Compensation includes salaries, allowances, bonuses, benefits like insurance and company vehicle. Appraisals use a rating scale system with 360 degree feedback.
The 3-day Lean Practitioner Program Level 1 focuses on introducing lean principles and tools for office, administration and service processes. The agenda covers lean evolution, value definition, identifying waste, value stream mapping, flow, flexibility and perfection. Participants will learn through simulations, exercises and case studies. They will understand lean principles, be able to diagnose processes and identify improvement projects. Successful participants will receive a Lean Practitioner Level 1 certificate. The goal is to help organizations enhance productivity, quality and reduce costs through lean transformations.
The document discusses how to develop supervisors into effective leaders. It argues that supervision is less about monitoring and more about leading through coaching, inspiration, and prioritizing high-value activities like coaching. It provides examples of how coaching and improving employee engagement can significantly improve metrics like productivity, attrition, and return on investment. The document recommends training supervisors in coaching, focusing their time on what matters most, empowering them, and using analytics to guide performance management and improvement.
Excellence in execution workshop uploadJack Sloggett
The document discusses a workshop on excellence in execution, outlining an approach called FTEA (Focusing, Targeting, Evaluating, and Acting) to help organizations improve performance by engaging employees in measuring and improving their work based on key success factors and metrics. It provides examples of how to identify the important steps in a business process, choose key performance indicators, and establish targets and evaluation processes to drive continuous incremental improvement.
The Impact of Methods and Techniques on Outcomes from Agile Software Developm...David Parsons
This document analyzes a survey conducted by Scott Ambler in 2006 on agile software development. The authors performed additional statistical analysis on the raw data to determine: 1) If different numbers of agile methods used affects outcomes like productivity and quality, finding that using 1-2 methods is best. 2) Which individual methods and method pairs are most effective, finding XP and Scrum individually and combined are best. 3) Which agile techniques are most effective, finding test-driven design, pair programming and continuous integration help productivity and quality most. The analysis provides tentative conclusions but cautions that the data has limitations.
Compensation refers to all financial returns and benefits employees receive in exchange for their contributions. The objectives of compensation management are to help the organization achieve strategic success while ensuring internal and external equity. Internal equity means more demanding jobs are paid more within the organization, while external equity ensures jobs are fairly compensated compared to the labor market. There are various approaches to determine compensation such as job evaluation and analysis, salary surveys, and incentive plans to motivate employees.
The document discusses key findings from ESI's global survey on Project Management Offices (PMOs). Some of the main points from the survey include:
- Over 3,000 respondents from 16 industries and 6 continents participated in the survey.
- Around half of respondents have a PMO in their organization, with value and effectiveness of the PMO recently being questioned in many cases.
- Many PMOs do not formally measure their own effectiveness or the impact of training provided.
- Areas like improved training, processes, and resource management are seen as areas PMOs have contributed improvements.
- Active involvement in sustaining skills after training is an area many PMOs could improve.
• Job market overview and recruitment strategy for graduatesuoncareers
This document provides an overview of the job market and recruitment strategies for graduates in China. It includes data on voluntary turnover rates and fulfillment challenges by industry and profession. There are also snapshots of the supply and demand of fresh graduates as well as the new landscape of preferred employers and locations. The document outlines Microsoft's staffing approach and recruitment process. It concludes with details on compensation for fresh graduates in top cities and a spotlight on returned international students.
This document outlines a knowledge management project for SitexOrbis including:
1) An overview of the soft systems methodology analysis, reasons for knowledge management, implementation steps, risks and financial justification.
2) A rich picture diagram and CATWOE analysis that defines the root problem as improving employee motivation and customer satisfaction while managing constraints.
3) Details of the implementation including creating a knowledge map and sharing workshops, and risks around change management and no fixed list.
4) A financial analysis showing cumulative costs being offset by benefits after 2.5 years, with net benefits reaching over £100,000 after 4.5 years.
This document provides an overview of a PSP/TSP training course that will be held on September 16-17, 2010. The goals of the training are for participants to understand the purpose and uses of PSP/TSP, learn the basic processes and methods of PSP/TSP, and try using PSP/TSP on projects. The course agenda includes introductions to PSP/TSP on the first day along with planning, tracking, and quality control on the second day. The document also provides background on PSP/TSP, including how they help build individual and team skills and discipline to improve software development processes and outcomes.
The document summarizes key aspects of vocational education and training in Germany, known as the dual system. It discusses:
- The dual system involves alternating periods of training at vocational schools and companies, guided by training contracts between apprentices and employers.
- Over 350 occupational profiles exist across industries, developed by social partners and coordinated by a federal institute.
- Apprenticeships typically last 3-3.5 years and involve both practical workplace training and 12 hours per week of theoretical training.
- The dual system is regulated by national laws and helps ensure qualified and competent workers for Germany's economy.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Manoj Jain gave a presentation about MakeMyTrip's journey implementing Agile. He discussed that MakeMyTrip is India's leading online travel agency and has been implementing Agile since 2014. Their approach was to get management support, provide training to key members, start with smaller units, and educate teams gradually rather than pushing Agile. Their road ahead includes improving estimation techniques, burn down charts, and expanding Kanban to support functions.
The document provides an overview of ITIL (Information Technology Infrastructure Library). ITIL is a framework for IT service management that organizations implement to improve efficiency, reduce costs, and enhance customer satisfaction. The summary highlights key benefits of ITIL including increased productivity, reduced resolution times, improved quality of service, optimized agreements, and cost savings realized by companies that have adopted ITIL best practices. It also outlines the five core ITIL books that cover strategy, design, transition, operations, and continual improvement of IT services.
If you hold PMP or CAPM credentials then you can fast-track your way to PRINCE2 certification. Download this useful guide: http://www.knowledgetrain.co.uk/prince2-guide-for-pmp-and-capm-credential-holders.php
Overview of the PRINCE2 project management framework, its history, benefits and qualifications and how it compares with the PMBoK.
Contents:
- History of PRINCE2
- The structure of PRINCE2
- PRINCE2 qualifications
- Who uses PRINCE2?
- Benefits of PRINCE2
- Which is better - PRINCE2 or PMBOK?
- Comparison of PRINCE2 and PMBOK
- The student and the doctor
- Conclusion
pmbok, pmp, prince2, comparison, prince2 project management, PRINCE2 vs PMBOK, PMI
This document provides an overview of PRINCE2 (Projects IN Controlled Environments), a project management methodology used in the UK and Europe. It compares PRINCE2 to PMBOK (Project Management Body of Knowledge), the recognized standard for project management knowledge. While PMBOK provides knowledge, PRINCE2 is an actual methodology that can help structure a project. The document discusses how PRINCE2 and PMBOK complement each other, with PRINCE2 providing the methodology to implement project management knowledge gained from PMBOK.
Free notes on Project Scope Management,PMP Chapter 5, PMBOK, PMP Exam Preparation training
Why Manage Scope
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Online PMP Training,Instructor led PMP training,PMP training online,PMP Training in USA,PMP Training in California,PMP Training in Qatar,PMP training in Saudi Arabia,PMP training in India,PMP training in Mumbai,PMP Training in Bangalore
The document provides an overview of project scope management including:
- Abdullah Alkhdrawy is an instructor for project scope management. He has a civil engineering degree and project management certification and experience.
- Scope management involves planning, collecting requirements, defining, creating a work breakdown structure, validating, and controlling the scope. It aims to ensure all required work and only the required work is included.
- Collecting requirements involves determining, documenting, and managing stakeholder needs through techniques like interviews, workshops, prototypes, and document analysis to develop requirements documentation and a requirements traceability matrix.
The Illusive Staffing Metric: Quality of HireCielo
Leading up to the recession, research indicated that a few, but growing number of companies were starting to measure “Quality of Hire.” A lot of the research in this area points out the positive benefits of employing a quality of hire approach as part of an overall talent management strategy.
The document summarizes the human resource management practices at AAJ News TV. It outlines the organizational structure of the HR department and its major functions including recruitment, training and development, compensation practices, performance appraisals, and employee relations. Recruitment is done through an existing data bank and placements companies, while training is primarily on-the-job and in-house. Compensation includes salaries, allowances, bonuses, benefits like insurance and company vehicle. Appraisals use a rating scale system with 360 degree feedback.
The 3-day Lean Practitioner Program Level 1 focuses on introducing lean principles and tools for office, administration and service processes. The agenda covers lean evolution, value definition, identifying waste, value stream mapping, flow, flexibility and perfection. Participants will learn through simulations, exercises and case studies. They will understand lean principles, be able to diagnose processes and identify improvement projects. Successful participants will receive a Lean Practitioner Level 1 certificate. The goal is to help organizations enhance productivity, quality and reduce costs through lean transformations.
The document discusses how to develop supervisors into effective leaders. It argues that supervision is less about monitoring and more about leading through coaching, inspiration, and prioritizing high-value activities like coaching. It provides examples of how coaching and improving employee engagement can significantly improve metrics like productivity, attrition, and return on investment. The document recommends training supervisors in coaching, focusing their time on what matters most, empowering them, and using analytics to guide performance management and improvement.
Excellence in execution workshop uploadJack Sloggett
The document discusses a workshop on excellence in execution, outlining an approach called FTEA (Focusing, Targeting, Evaluating, and Acting) to help organizations improve performance by engaging employees in measuring and improving their work based on key success factors and metrics. It provides examples of how to identify the important steps in a business process, choose key performance indicators, and establish targets and evaluation processes to drive continuous incremental improvement.
The Impact of Methods and Techniques on Outcomes from Agile Software Developm...David Parsons
This document analyzes a survey conducted by Scott Ambler in 2006 on agile software development. The authors performed additional statistical analysis on the raw data to determine: 1) If different numbers of agile methods used affects outcomes like productivity and quality, finding that using 1-2 methods is best. 2) Which individual methods and method pairs are most effective, finding XP and Scrum individually and combined are best. 3) Which agile techniques are most effective, finding test-driven design, pair programming and continuous integration help productivity and quality most. The analysis provides tentative conclusions but cautions that the data has limitations.
Compensation refers to all financial returns and benefits employees receive in exchange for their contributions. The objectives of compensation management are to help the organization achieve strategic success while ensuring internal and external equity. Internal equity means more demanding jobs are paid more within the organization, while external equity ensures jobs are fairly compensated compared to the labor market. There are various approaches to determine compensation such as job evaluation and analysis, salary surveys, and incentive plans to motivate employees.
The document discusses key findings from ESI's global survey on Project Management Offices (PMOs). Some of the main points from the survey include:
- Over 3,000 respondents from 16 industries and 6 continents participated in the survey.
- Around half of respondents have a PMO in their organization, with value and effectiveness of the PMO recently being questioned in many cases.
- Many PMOs do not formally measure their own effectiveness or the impact of training provided.
- Areas like improved training, processes, and resource management are seen as areas PMOs have contributed improvements.
- Active involvement in sustaining skills after training is an area many PMOs could improve.
• Job market overview and recruitment strategy for graduatesuoncareers
This document provides an overview of the job market and recruitment strategies for graduates in China. It includes data on voluntary turnover rates and fulfillment challenges by industry and profession. There are also snapshots of the supply and demand of fresh graduates as well as the new landscape of preferred employers and locations. The document outlines Microsoft's staffing approach and recruitment process. It concludes with details on compensation for fresh graduates in top cities and a spotlight on returned international students.
This document outlines a knowledge management project for SitexOrbis including:
1) An overview of the soft systems methodology analysis, reasons for knowledge management, implementation steps, risks and financial justification.
2) A rich picture diagram and CATWOE analysis that defines the root problem as improving employee motivation and customer satisfaction while managing constraints.
3) Details of the implementation including creating a knowledge map and sharing workshops, and risks around change management and no fixed list.
4) A financial analysis showing cumulative costs being offset by benefits after 2.5 years, with net benefits reaching over £100,000 after 4.5 years.
This document provides an overview of a PSP/TSP training course that will be held on September 16-17, 2010. The goals of the training are for participants to understand the purpose and uses of PSP/TSP, learn the basic processes and methods of PSP/TSP, and try using PSP/TSP on projects. The course agenda includes introductions to PSP/TSP on the first day along with planning, tracking, and quality control on the second day. The document also provides background on PSP/TSP, including how they help build individual and team skills and discipline to improve software development processes and outcomes.
The document summarizes key aspects of vocational education and training in Germany, known as the dual system. It discusses:
- The dual system involves alternating periods of training at vocational schools and companies, guided by training contracts between apprentices and employers.
- Over 350 occupational profiles exist across industries, developed by social partners and coordinated by a federal institute.
- Apprenticeships typically last 3-3.5 years and involve both practical workplace training and 12 hours per week of theoretical training.
- The dual system is regulated by national laws and helps ensure qualified and competent workers for Germany's economy.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Paul Binks SFIA British Airways Developing Skills in Hard TimesSFIA User Forum
The document discusses skills development and training within an organization. It provides details on training budgets and usage in 2007/2008, the impact of the global economic crisis, and growing demand for IT skills. Charts show results from a survey on internal training and the organization's skills passport framework, which includes levels from associate to lead professional.
The document provides information about the Voice Survey conducted at Charles Sturt University in 2013. The Voice Survey measures employee opinions about work practices and correlates them with items that predict impact on satisfaction, performance, and outcomes. It assesses performance across HR and management practices, benchmarks organizational units and compares results to previous surveys from 2010, 2006, and 2003. The 2013 survey included 123 agree/disagree questions and 19 demographic questions, with a goal of 68% survey completion from the targeted population. Results are intended to identify strengths, areas for improvement, and inform priorities and strategies to engage employees and improve performance.
Executive Roundtable: Measuring Marketing and Sales AlignmentCorporate Visions
This document discusses a case study of Philips' efforts to better align marketing and sales messaging through targeted training programs. It provided messaging workshops and skills training to different levels of staff over several months. Surveys found that most participants found the "Power Messaging" training to be very or critically valuable to their roles. Analysis showed a positive correlation between consistent application of the skills learned and improved performance against sales quotas. The training was also found to have contributed to over $2.5 million in closed business deals and $7 million in new potential business opportunities.
Retirement plan fiduciaries have a responsibility for the prudent selection and monitoring of plan investments. If your investment selection decisions are based solely on investment style, fees and historical returns, you may be missing the larger picture. In this presentation, we present a rigorous, multi-step process for selecting investment managers to serve your plan’s and participant’s needs. Using a use case scenario, we will demonstrate how to define the “Investment Universe”, the use and limitations of quantitative analysis, conducting proper qualitative due diligence, and the selection of a prudent investment for a participant-directed defined contribution retirement plan.
Eva And Compensation Management System At Tata Consultancytanmayjauhary
Tata Consultancy Services adopted an EVA (Economic Value Added) compensation system in 1999 and a TBEM (Tata Business Excellence Model) based on a balanced scorecard approach. Some key aspects included ranking highly in employee satisfaction surveys, having one of the lowest employee attrition rates in the industry, and becoming the first Indian company to reach PCMM level 5 certification. While the EVA and TBEM systems provided many benefits initially, issues arose such as employees not feeling accountable for projects they didn't invest in, and negative perceptions resulting from layoffs. Recommended solutions included modifying the EVA system to be project-based and conducting exit interviews to retain high performers during layoffs.
This document provides an overview of the Capability Maturity Model Integration (CMMI) Version 1.2. It discusses the history and development of CMM models, the reasons for integrating them into CMMI, and the key components and concepts of CMMI including constellations, maturity levels, process areas, and continuous improvement. CMMI Version 1.2 focuses on systems engineering and software engineering and covers five levels of process maturity from initial/ad hoc processes to optimized, continuously improving processes.
This document provides an overview of the Capability Maturity Model Integration (CMMI) version 1.2. It discusses the history and development of CMM models. CMMI version 1.2 integrates different CMM models and focuses on systems engineering and software engineering. It describes the staged maturity levels from initial to optimizing, and the key process areas addressed at each level. Finally, it notes that organizations should not skip maturity levels, as each level provides foundations for continuous process improvement.
Software engineering is the application of engineering principles to software development. It includes systematic processes for developing, operating, and maintaining software. The document discusses the definition of software engineering, why it is important given historical issues with software projects, the software development life cycle including requirements, design, coding, testing, and maintenance phases, and core roles in software engineering projects.
ITIL benefits include increased efficiency, customer satisfaction, agility, cost reduction, compliance, and realized savings. Companies implementing ITIL processes see benefits like increased productivity, reduced downtime, optimized service levels, and demonstrated IT value. Case studies found significant cost savings, such as Shell Oil saving $5M on software upgrades and Nationwide Insurance reducing outages 40%.
CMMI High Maturity Best Practices HMBP 2010: CMMI® FOR SERVICES: INSIGHTS AND...QAI
CMMI® FOR SERVICES: INSIGHTS AND BEYOND
-Rajesh Naik
QAI.
presented at 1st International Collquium on CMMI High Maturity Best Practices 2010 held on May 21,2010 organized by QAI
CMMI High Maturity Best Practices HMBP 2010: Deploying High Maturity Practice...QAI
The document discusses deploying high maturity practices globally. It addresses the challenges of global deployment as well as the essential elements needed for robust deployment based on experience. The presentation covers challenges to high maturity, the intent of high maturity practices, foundational elements for success, and deploying high maturity practices globally. It emphasizes training, roles, and developing high maturity capability across locations.
CMMI High Maturity Best Practices HMBP 2010: CMMI® FOR SERVICES: INSIGHTS AND...QAI
CMMI® FOR SERVICES: INSIGHTS AND BEYOND
-Rajesh Naik
QAI.
presented at 1st International Collquium on CMMI High Maturity Best Practices 2010 held on May 21,2010 organized by QAI
CMMI High Maturity Best Practices HMBP 2010: Demystifying High Maturity Imple...QAI
Demystifying High Maturity Implementation Using Statistical Tools & Techniques
-Sreenivasa M. Gangadhara
Ajay Simha
Archana V. Kumar
(Honewell Technology Solutions Lab)
.
presented at
1st International Colloquium on CMMI High Maturity Best Practices held on May 21, 2010, organized by QAI
CMMI High Maturity Best Practices HMBP 2010: Process Performance Models:Not N...QAI
Process Performance Models:Not Necessarily Complex -Himanshu Pandey and Nishu Lohia(Aricent Technologies) presented at
1st International Colloquium on CMMI High Maturity Best Practices held on May 21, 2010, organized by QAI
3. The People-CMM
A conceptual model -- from
the Software Engineering
Institute, USA -- based on
state-of-art and state-of-
practice workforce
practices
A maturity framework for
continuously improving the
management and
development of human
assets of an organization
Talent and organization
development
Excellence at work!
Version 1.0 released in 1995
Version 2.0 released in 2001
(from Bangalore!)
6. Why Adopt People CMM®?
• Become ‘Employer of Choice’
– cost of employee turnover
• Enhance business performance
• Manage:
– intellectual assets
– knowledge capital
• Measure HR’s contribution to the business
– provides common measurement framework
– allows benchmarking against best practices
7. Advantage: People-
CMM
• Improve the ability of Knowledge Intensive
Organizations to Attract, Develop, Deploy, Motivate,
Organize and Retain talent
• Ensure alignment between the individuals’ and
organization’s motivations
• Develop workforce required to execute business
strategy
• Prioritize activities for improving workforce capability
• Integrate operational process improvements with
workforce process improvements
BPO / ITEs Specific
• Enhance employee and customer satisfactions levels
• Enhance talent management by optimum utilization of
manpower through better skill mapping
• Retain and engage talent
• Provide motivation in a highly dynamic work
environment
8. Some Results Reported
• Boeing
– 60% Increase in employee
satisfaction
– 33% drop in attrition
• Ericsson
– “Provided direction for
improvements”
• GDE Systems
– “Aligned personal and organization’s
goals”
• Mastek
– “Alignment with SW-CMM efforts”
– “Helped in institutionalization”
• Datamatics
– “Stream-lined and mainstreamed HR
activities”
9. Boeing - BRS Job Satisfaction
Extremely satisfied
Highly satisfied
Very satisfied
satisfied
Not quite satisfied
Neutral
Not excited about
Dissatisfied
Very dissatisfied
Highly dissatisfied
1999 Mean = 8.9
1996 Mean = 5.7
J. Vu (1999)
10. Novo Nordisk - Staffing
Novo Nordisk IT Headcount
25% 500
T
u 20% 400
r F
n 15% 300 T
o E
v 10% 200 s
e
r 5% 100
0% 0
1997 1998 1999 2000
Program Assessed
initiated at Level 2
Resigned, excl. students
Full Time Employees
Thorhauge (2000)
11. Pro
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
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Pro ct 1
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Pro ct 4
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Pro ct 6
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Cost Of Qlty
Pro ct 7
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Pro ct 8
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Pro e ct 9
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Pro ct 10
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Overall competency Index
Pro ct 11
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Pro ct 12
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Pro ct 13
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Pro ct 14
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t2
3
0
10
20
30
40
50
60
Infosys - Competency & Quality
12. ROI of People CMM®
• Increase in ESAT from
• Improvement in 70.56% to 87%
appraisal time from One • Created a sense of
and Half months to On Empowerment
time
• Well defined Career
• On time Hiring increased Path available
from 76% to 82%
• New Competency
• Attrition has reduced Development
from 17% to 11% per Opportunities
Quarter
• Training throughput • Increase in Process
increased from 68% to Performance Index
84% from 0.80 to 0.82
• Service & Revenue • Overall Performance
Performance increased of the center
from 78.12% to 94% improved by 7.94%
• Process-Level • Revenue increased
Efficiency (which from 15.2 million to
includes AHT, 21.1 million
Productivity per hr,
Utilization etc) • Headcount from 1354
increased from 75% to to 1442
91%
13. ROI of People CMM®
Employee
Satisfaction
2007
1% 12% 87%
(Dipstick
Survey)
16%
increase in
employee
2006
4.42% 25.02% 70.56% satisfaction
(Previous
Survey)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Highly Dissatisfied, DissatisfiedSlightly Dissatisfied, Slightly SatisfiedSatisfied, Highly Satisfied
Quarterly Attrition Trend at N1
18%
17%
16%
16%
14% 13%
June ‘07 Attrition
12%
12% reduced to 1.74
%.
10% 11%
People
The lowest in the
8% CMM year
Journey
6% initiated
4%
2%
0%
AMJ 2006 JAS 2006 OND 2006 JFM 2007 AMJ 2007
14. ROI of People CMM®
Monthly Attrition 8%
Attrition %
Trend 5.80% 5.67%
6% 5.24%
4.12% 4.04% 4.22% 4.34%
3.82% 3.66% 3.66%
4%
1.74%
2%
0%
Oct'06
Jun'07
Aug'06
Jan'07
Nov'06
Dec'06
May'07
Sep'06
Feb'07
April'07
March'07
Months
Average TAT to resolve concerns/grievances
Turn Around Time
Resolution of concerns/
grievances on our online
application –
Smart Service Desk 5.00
4.00
Number of Days
3.00
2.00
1.00
0.00
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
'06 '06 '06 '06 '06 '06 '07 '07 '07 '07 '07
16. Typical High Level Roadmap…
Initiation
Overview to P-CMM® Gap Analysis
Action Planning
Process Enhancement Process Implementation
[Definition, Piloting, Integration, &
Iterations, Standardization…] Institutionalization
Introduction to P-CMM® for ATMs
Pre Appraisal (SCAMPI-C)
Closure of Pre Appraisal Gaps
Final PCMM® Appraisal (SCAMPI-A)