The document discusses operational processes, technology, and support for online assessment based on discussions from the Online Assessment Special Interest Group. It identifies several key challenges faced by institutions in transitioning to online assessment, including how to organize operational processes, adapt face-to-face assessments, deploy technology, and support staff and students. Technology was widely deployed using both commercial and in-house solutions for proctoring, plagiarism detection, and assessment delivery. However, technological solutions also increased student anxiety so support was crucial. Case studies highlight the importance of cross-institutional teams, flexibility, training, and guidance to help navigate these challenges of online assessment.