The document discusses careers in the room division of the hospitality industry, highlighting the importance of front office and housekeeping roles in guest satisfaction. It outlines various career paths, entry-level positions, and a management training program that develops leadership skills for future positions in lodging management. Additionally, the document emphasizes the growing job market in hospitality and the qualities expected in management trainees.

1. CAREERS IN ROOM DIVISION

2. • Do you enjoy working with people and
making them happy?
• Are you interested in a career that offers challenge,
variety and advancement?

3. CAREER AVENUES
• Hospitality and Tourism is one of the world’s largest, most
diverse and most dynamic industries
• According to the World Travel and Tourism Council, hospitality
and tourism employs more than 297 million people worldwide
and rise by 2.5% pa to 381 million jobs in 2027
“They like to hire Hospitality graduates because of their high
level of education and experience in the industry“

4. WHAT IS ROOM DIVISION?
The Room Division is composed of departments and functions,
which play essential roles in providing the service guests expect
during a hotel stay.
 Front Office
 Housekeeping
 Security

6. INTERNSHIPS
 Real World Exposure
 Practical Work Experience
 An Introduction To Hotel’s Culture
And Management Philosophy

7. ENTRY-LEVEL POSITIONS
• After completing their degree and internships, recent graduates
enter the market at entry-level in a hotel or other hospitality
organization.

8. FRONT OFFICE CAREER PATH
Telephone
Operator
(0-6 months)
Front Office
Reception
(1-3 years)
Shift leader
(2-4 years)
Assistant
Front Office
Manager
(4-7 years)
Front
Office
Manager
(5-8 Years)

9. HOUSE KEEPING CAREER PATH
Room attendants
(0-1 years)
Floor
Supervisor (1-3
years)
Assistant
Housekeeper
(4-7 years)
Executive
Housekeeper
(7-10 Years)

10. MANAGEMENT TRAINING PROGRAM
 The program leads to a Management position in frontline operations
 Intensive Training in Room Division
 Opportunity to perform team leading tasks and first management
assignments
 Leadership Training Sessions
 Duration: 18 -24 months

11. A CAREER PATH IN LODGING MANAGEMENT.
Management
Trainee
Assistant
Department
Head
Department
Head
(various)
Rooms
Division
Manager/
Director
General
Manager

12. OTHER SECTORS
 Gaming and Entertainment
 Event Management
 Sales and Marketing
 Guest Relations
 Leisure, Sport and Recreation
 Cruise Ship
 Hospitals

13. MANAGEMENT TRAINEE
Expectations
 A passion for working in hotels
 Good Overall performance in the college
 The willingness to learn and drive to further develop your personal
and professional skills
 Flexible and extrovert nature with a Command over Language
 Well groomed personality
 Hard working and willing to take risks

15. THANK YOU