The document discusses opportunities for career development in the hotel and lodging industry. It notes that while the industry offers a variety of job opportunities and career advancement potential, it also faces challenges in finding qualified applicants. The presentation proposes partnerships with local high schools to establish training programs that introduce students to careers in the industry and help address hiring needs.

1. District One Education and Training Center Initiative Presentation San Antonio Hotel & Lodging Association www.sanantonio-lodging.org www.texaslodging.com www.ahla.com

2. General Industry Statistics Employment Change Annual rate of change (in thousands) 1996 2006 2016 2006 2016 2006 2016 Leisure and hospitality 10,777 13,143 15,017 2,367 1,873 +2.0% +1.3% Earnings and Hours of Production Workers (nationwide) 2008 May 2008 July $10.81 $10.86 Average weekly hours 25.3 25.1 U.S. DOL Bureau of Labor Statistics

3. Tourism Effects on our economy Spending averages $1.5 Billion per day… $64.1 M an Hour… $1.1 M per Min… $17,800 per second…! Generating $561Billion in sales Paying $171.5 Billion in travel-related wages Supporting 7.8 Million jobs Employing one of every seven Americans either directly or indirectly

4. SAN ANTONIO DATA Overall wages in the industry have grown briskly. +82% from 1996-2006 (2006 Economic Impact Study)

5. # Employees

6. NATIONAL EMPLOYMENT STATISTICS 2007 TO 2014 Jobs will grow by 14% # of workers will grow by 12% Lodging employment will grow by 25% (1.9M to 2.4M) U.S. DOL Bureau of Labor Statistics

7. Types of Hotel Operations Luxury / Resort Full Service Boutique Limited Service Economy Size of property and style of service will impact number of staff, training requirements and wages

8. Types of Jobs Available A wide variety of positions exist, from the most basic to very highly specialized Hotels are like a sports team. Everyone has their own specific job to do and different skills are required for different positions Most jobs in hospitality industry offer advancement potential An industry dedicated to diversity in our work force, career development, training and promotion from within

9. HOT LODGING JOBS 2004-2010 Job Growth Hotel, Motel and Resort Desk Agents 34.1% Housekeeping 24.5% Banquet Servers 24.6% Groundskeepers 20.8% Sales Related Occupations 22.9% Front-line Supervisors (food) 24.3% Front-line Supervisors (back-of-house) 24.3% GM’s & Lodging Managers 15.1% U.S. DOL Bureau of Labor Statistics % Increase

11. Non-operational Departments

12. Rooms Division

13. Food and Beverage Division

14. Other Departments

15. Highest priorities Very few applicants come to us with hospitality industry experience Our hiring goals are to find the best ‘job fit’ for applicants Be able to demonstrate a stable work history Be Dependable and Reliable Be Honest Have an attention to detail Prepared for repetitive actions, but quality minded Need a larger pool of applicant with a passion to serve others Entry level housekeepers Entry level culinary Experienced mid-level managers

16. What training will a new hire receive? Hire for attitude and train for “skill” (Starwood) Westin recruits and retains talent to meet growth objectives and to be recognized as a leading place to work. Overall hotel orientation Departmental orientation Job description including skills required, tasks to be learned will be clearly spelled out Company policies, safe work practices Style of service expectation Probationary period (90-120 days) to demonstrate progress and success

17. On-line training ESL, Spanish class, Personal Financial Management Job shadow programs Cross training within the hotel (learn another job within the same hotel operation) Monthly department training Educational assistance, tuition reimbursement Risk management training (safety)

18. What skills are necessary for success? Ours is NOT an industry that suits everyone Our industry is FUN, but a lot of work at the same time Willing to work a variety of schedules (Hospitality is a round the clock 24/7…365 industry!) KEY POINT…Passion to serve others! Positive attitude. On our worst day, we still have to serve in a positive manner Energy – very few jobs are sitting down Attention to details Good basic communication skills (follow directions, remember details, think on your feet) Posture, eye contact, a personable ‘look’, willing to speak to strangers. SMILE  Patience. Ability to adjust to a fast paced environment

19. Wages & Benefits Both full and part-time employment Entry level hourly $7.50-$10/hour Specialized positions $12-$20/hour Tipped positions (bellmen, servers, bartender, concierge Free or discounted meals Transportation assistance (bus passes, parking) Often uniforms are provided Performance bonuses 401k, profit sharing, stock options

20. Career Advancement The industry relies on promotion from within Knowing the business from bottom to top is key to succeeding as a manager Hyatt Regency 90% of executive committee worked up from an entry level job Lateral advancement – work across from one area of hotel operations to another Very Portable career – hospitality experience is very easy to apply in a new city, state, region or country

21. Challenges Overall shortage of qualified service personnel Poor work history Initial screening (criminal history, drug screening) eliminates many applicants Applicants that will not adopt the standards the industry expects from them Lack of understanding the scheduling commitments Lack of reliable transportation, lack of day care Seasonal nature of industry

22. Next Steps? Overall, the local hospitality industry is poised to grow over the next few years with many new developments announced or already underway. Help people start somewhere, because they can advance Programs at the high school level Basic training of what to wear, how to act, what to say in an interview Internships Job shadowing Personality assessments to achieve a good job match

23. Other resources: www.ei-ahla.org High School and Worforce Development Programs Curriculum for the hospitality industry Lodging Management Program (LMP) High School Programs The Lodging Management Program (LMP) is an advanced, high school curriculum that immerses the student into the world of hospitality. This two year program will introduce students to the lodging industry and teach them the management principles that will enable them to achieve success in a hospitality leadership role. Completing this program will open many doors of opportunity and set the students on an exciting career path. The program includes a internationally recognized certification, created especially for the LMP curriculum. Workforce Development The START (Skills, Tasks, and Results Training) program is a 180 hour curriculum intended to provide students an overview of the lodging industry, followed by a in-depth look at the most common line-level positions at most hotels. Upon completion of this program, the student is ready to perform the acquired skills on the job. This course includes an internationally recognized line-level certification of the student's choice, once the work requirement has been met. www.hcareers.com