How to cancel an order and associated penalty - Wholesale
1. Cancellation of the orders
In this module, we will discuss:-
1. How to cancel an order?
2. How to check the cancelled orders?
3. What are the cancellation charges?
2. How to cancel an order?
When your product is out of stock and you cannot process the order, follow the steps below to cancel it -
Note – You will be charged a penalty for cancelling the orders
Click on the Confirm & Pack tab
3. How to cancel an order?
Here you can check the ordered quantities
4. How to cancel an order?
Note – You will be charged a penalty for cancelling the orders
Click on Reject Item
5. How to cancel an order?
Enter here the quantity of the items in the order which you
want to cancelNote – You will be charged a penalty for cancelling the orders
6. How to cancel an order?
Select the reason from the dropdown and click on confirm
cancellation button
Note – You will be charged a penalty for cancelling the orders
– If you have cancelled a partial quantity of an item, a new child item ID will be created for the cancelled item and the status of the child item so created will be Merchant Cancelled
7. How to check the cancelled orders?
Click on the Orders tab Click on the Select Filter and choose Order ID from the
dropdown
To check the cancelled order follow these steps
8. How to check the cancelled orders?
Enter the Order ID and click on Search icon
9. How to check the cancelled orders?
In case of partially cancelled order,
parent and child item IDs will be
visible on the panel like this
Here is a sample of a partially cancelled order -
10. How to check the cancelled orders?
Go to parent item (which can be identified by the initial Item ID)
To check the child item id of the partially cancelled order follow these steps-
11. How to check the cancelled orders?
Hover the mouse on the ‘arrow’ icon, you will then be able to see the created child item ID of the
partially cancelled item
12. How to check the cancelled orders?
In the child item, you can check the status of the item which will be merchant cancelled
Here is a sample of a partially cancelled order -
13. How to check the cancelled orders?
No child item id will be created for a completely cancelled order
Here is a sample of a completely cancelled order (all items for the order have been canceled in a single go) -
14. Penalties…
Scenario Penalties
1. Order cancelled by you before the ship deadline
2. Order not ‘shipped’ by the ship deadline
7% of selling price is deducted as the cancellation penalty
3% of selling price is deducted as the SLA breach penalty
1. Order ‘shipped’ within the grace period 3% of selling price as the SLA breach penalty levied at the ship
deadline breached stage remains
Order
received
Ship deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
3% of selling price as the SLA breach penalty and 7% of selling
price is deducted as the cancellation penalty
3% of selling price as the SLA breach penalty levied at the ship deadline
breached stage remains and 7% of the selling price is deducted as the
cancellation penalty
2. Order cancelled by you in the grace period
1. Order not ‘Shipped’ & ‘Auto-Cancelled’ after the
grace period
Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes
3. These penalties will be applicable on your orders only after the completion of the ‘Introductory offer’ (the first month after the activation of your account)
