Welcome to ADTRAN ’s Unified Communications presentation! This customer-facing presentation strives to inform decision makes of SMB firms, along with decision makers of distributed enterprise, and larger enterprise accounts that ADTRAN understands their key business challenges and has designed solutions to address their particular requirements. In this course, we will review how today’s organizations can immediately improve employee productivity and efficiency, enhance work flow, automate business processes and uncover cost savings; You will also earn how ADTRAN ’s Unified Communications solutions solve these customer challenges with a comprehensive suite of innovative, cost effective, performance-enhanced solutions that are flexible, easy to deploy, and designed to add value and reduce Total Cost of Ownership for businesses of all sizes, across industries.
Presentation: Welcome to ADTRAN ’s Unified Communications Sales Professional Training Presentation.
16/04/13 03:43 Let ’s begin by looking at today’s communications challenges that many organizations like yours face. For years, most organizations have had two separate, parallel investments in terms of communications: one around a voice network and another around a data network. The primary communication mode of the former is phone calls in various forms: inside a company, to conference bridges, faxes etc. And on the data network e-mail has been the predominant communication mode. This fragmentation is challenging and time-consuming for employees, as well as expensive for IT departments that must deploy, manage, and update the systems. Communications modes are rarely integrated with other applications, resulting in disconnected infrastructure islands with multiple address books or user directories, and proprietary hardware and software applications that aren ’t able to talk to each other. In addition to this fragmentation, today ’s business environment is characterized by intense competition, faster flow of information and communication, increased business complexity and a “do more with less” reality. With this new business landscape in-mind, now more then ever organizations are evaluating their business processes and their technology infrastructure. Organizations are looking towards new technology to streamline their business and to achieve productivity enhancements and cost savings. Organizations need their staff to work with one another regardless of location. In fact, many customers work in virtual or distributed teams and today’s employee is becoming increasingly mobile. Companies need to get distributed teams to work together as effectively and comfortably as possible. The need to overcome fragmented communications and improve your users experience and productivity has never been greater. No matter what industry you ’re in, your company’s success rides on the ability of your employees to communicate quickly and effectively with each other and with your customers. Business agility and velocity is the new norm.
Does this sounds familiar? “ Got a minute”, “Are you there” “you have 6 new voice messages, 1 new fax and 15 new emails” Phone tag, overflowing inboxes and voice mail accounts are symptoms of the communications challenge that is so common for many of us in today ‘s do “more with less” business environment. With the multitude of applications and tools from which to communicate, end-users face a chaotic environment. In fact, according to one study by Harris Interactive, the average information worker gets 51 messages a day in up to 7 different places. Compounding this issue is most of our communications are in silos today, disconnected from one another. So while many of these individual communication tools are considered indispensible, they don ’t necessarily work well together to help people collaborate and increase their productivity. For example a typical communications challenge facing many organizations today is the inability to reach co-workers reliably on the first try. Even though communications tools have proliferated, the fact that many employees are becoming increasingly mobile makes collaborating with coworkers increasingly more difficult. In fact the average organization reports using over five different types of communications devices (e.g. desktop phone, cell phone etc.) and four communications applications (e.g. instant messaging, conferencing applications etc.) Working together, these factors have led to a real communications bottle neck. In today ’s highly competitive landscape, slow response times from overwhelmed employees can cause lost customers. Today ’s customer demands real time and rapid attention. As your company enters the upgrade cycle for your communications requirements, now is the opportunity to simplify and consolidate the solutions you have in place, by integrating communications and PC networking infrastructures.
As you are now well aware, many organizations have fragmented communications systems that include multiple applications and hardware from many different vendors. This fragmentation is challenging and time-consuming for employees, as well as expensive for IT departments that must deploy, manage, and update the systems. Nearly every business has an telephony solution, most have an email solution, many have an IM solution – which could be public IM. Most businesses still use fax and have a requirement for audio conferencing, presence etc. The effect is that this is expensive to maintain and a difficult user experience The answer for organizations is to move from separate silos to a horizontally integrated unified communications platform. What ’s needed is a unified communications platform that can be managed using common tools to enable IT departments to increase operational efficiency and save money. ADTRAN ’s NetVanata Unified Communications put all of these technologies into a single managed silo. This opens up a whole new world of value-added applications and potential enhancements to existing applications. Plus with a single integrated platform, it is inexpensive to manage and maintain.
So what is Unified Communications? There are many definitions that exist in the market today, but we believe a few core elements need to be addressed to truly deliver unified communications: For ADTRAN Unified Communications is the next major step in the evolution for the workplace. Unified Communications improves collaboration between colleagues and partners, increases productivity and job satisfaction and raises customer experience to a new level. Its all a critical part of bringing full office functionality to employees, wherever they happen to be. Unified Communication's allows businesses to significantly improve their operations by changing how communications tools are used and by eliminating communication-related “hot spots” – those places where the operational activities are blocked, delayed, or complicated by communications issues. At the core of Unified Communication ’s is the integration of real-time communications services such as telephony (including VoIP), conferencing, call control, unified messaging (integrated voicemail, e-mail and fax), along with presence information, instant messaging (chat), text-to-speech and business process integration. Unified Communications, streamlines communications for end-users, increases operational efficiency, potentially saves an organization money and provides a future-ready foundation built on software. Ultimately, organizations can create an end-to-end, comprehensive, intuitive communication experience. And this is what unified communication is all about!
Presentation: Welcome to ADTRAN ’s Unified Communications Sales Professional Training Presentation. The following section with outline the key functionality that makes up a Unified Communication solution from ADTRAN.
A key and integral component of ADTRAN Unified Communications system is ADTRAN ’s Unified Messaging capability., ADTRAN’s Unified Messaging systems provides a simple yet robust solution. Employees can directly benefit from the integration of the most common pieces of customer correspondence, voicemail, e-mail and fax from a single interface – your email client. Messages are fully synchronized with your mail server, hence users only have to manage a message once. Of course support still remains for “traditional” voicemail access, retrieval notification etc. Voice and fax messages are stored in the e-mail inbox. For employees and or organizations that do not require UM or don ’t have an email server, no problem simple enable ADTRAN’s award-winning Integrated Messaging solution, which allows your users to visually view and manage both voice and fax messages from a simple to use, elegant graphical user interface. And users can take advantage of ADTRAN’s UC smart phone support. NetVanta UC propagates voice and fax messages to the employees smart phone device, such as a Blackberry.
One of NetVanta UC ’s key differentiating points, is the inclusion of a full fax server at no additional charge! The NetVanta UC Fax Server provides full desktop faxing capability. Your employees can securely send and receive fax right from their computer desktop. The built-in-fax server provides advanced features such as DID fax, single number voice reach and fax number, and individual “fax on-demand” using the multimedia personal call control capabilities. In addition, the NetVanta UC Server solution uses standard TIFF or PDF formats so that you can view faxes on any PC. This key capability provides a fast and quantifiable ROI. Savings can include, residual costs on paper, ink toner, and fax machine maintenance and the potential elimination of a portion or all of your existing fax lines. All this functionality is provided on the same single Unified Communications server!
Employee mobility is an ever-increasing fact of life these days and Unified Communications can be the primary tool for those who need to travel or simply work off-premises. With the help of Unified Communications applications such as Find Me / Follow Me, mobile employees are more accessible to customers, management and coworkers. Employees can easily re-direct calls to the phone number of their choice.. Ie a mobile phone. According to a recent survey on employee mobility conducted by Chadwick Martin Bailey, 40% of organizations deploying mobile unified communications report per-employee time savings between 11-30 minutes per day by having a single business phone number where employees can be reached regardless of the device (desk phone, mobile phone, PDA, etc.) they may be using.
Additional productivity enhancements that are included with NetVanta UC is the ability to Click-to-dial from anywhere on the desktop. Click-to-Dial enables your employees to initiate a call by clicking on a contact or an email message with Microsoft Outlook. NetVanta Unified Communications also monitors the clipboard for telephone numbers allowing easy dialing of a phone number from any application supporting copying of text. To use, in any application, select some text containing phone numbers and use the appropriate command (e.g. Ctrl+C) to copy the selected text to the clipboard. NetVanta UC will pop up a window allowing you to dial the phone number with one click.
Did you know that over 60% of phone calls go to voicemail. Think of the productivity drop that happens when you leave a voicemail for someone and it takes them several days or longer to get back to the caller. One of the key elements of a Unified Communications solution is Presence. Presence is the most significant new feature that Unified Communications adds to your communications infrastructure. The incorporation of Unified Communications clients that unify presence, provides employees a new and more immediate way of collaborating, providing full visibility into your co-workers status / availability. It ’s particularly important when your company has a widely dispersed and highly mobile work force. Moment by moment, presence shares employees’ availability, location, currently used device and preferred method of contact. Employees can immediately see if the person with whom they need to connect is available as well as the best way to reach that person. From a management perspective presence provides insight into your employees work patterns and habits, providing valuable employee oversight, which can lead to employees becoming even more accountable to their co-workers. According to Chadwick, Martin Bailey, 64% of organizations using Unified Communications presense clients report that the typical user saves up to 30 minutes a day by being able to consult the best method for reaching a co-worker before attempting to contact him/her.
Another popular form of real-time direct text-based communications between two or more employees using their PC or other devices is Instant Messaging. IM allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply. ADTRAN ’s Enterprise Instant Messaging provides your business a safe and reliable IM option when compared to Consumer Instant Messaging, such as Yahoo and AOL. The adoption of IM across corporate networks outside of the control of IT organizations creates risks and liabilities for companies who do not effectively manage and support IM use. EIM from ADTRAN mitigate these risks and provide safe, secure, productive instant messaging capabilities to their employees
Another one of ADTRAN ’s key differentiators is our award-winning Business Application Server. Targeted towards the SMB and small to mid sized Enterprises, this option provides a Windows-based service creation environment to build tailored communications-enabled applications that drive workforce automation, increase productivity and improved organizational responsiveness. Possibilities include: “ Inbound IVR” services can be implemented to automate “search and speak” tasks typically performed by customer service representatives or live attendants. These services are usually bound to a Direct Inward Dial (DID) number so external callers can access the service without first navigating an automated attendant. “ Outbound Notification” services can be implemented to automate tasks typically performed by a team of individuals calling a number of people with a common message. These “call campaigns” can be initiated manually by calling a special service to start the outbound notification, or automatically on a regular basis using scheduled tasks. Simply link ADTRAN ’s automated business process solution into an ODBC-compliant databases or leverage the built-in tables with the UC software.
Enjoy fast and unparalleled deterministic installation and on-going system administration. Using NetVanta ’s UC Server’s powerful installation and configuration wizards installation is a breeze. Leverage one of two modes – standalone or within Active Directory. NetVanta UC allows your IT staff to manage your business communications services using the same user accounts and security policies used in your Windows environment, without any programming or special integration. Adds, moves, and changes become easy, and security policies become universal throughout the organization. In addition, with single user login, your users will never have to log into your business communications system separately.
ADTRAN ’s suite of Unified Communications solutions also provides numerous other options, these include: Contact Centers, intelligently route incoming calls to the appropriate department / individual, providing for enhanced customer service and business metrics. Out Calling: Link ADTRAN Unified Communications solution into your companies database. Introduce business automation for time consuming and expensive routine tasks, ie appointment reminders for health care, absenteeism notification automation or substitute teacher locator solution for education, delivery reminders for retail or manufacturing etc. Overhead Paging, ideal for organizations that require a paging solution. Easily create flexible paging groups to page users via the phone, or via overhead paging speakers. Missed Call / Message Notification: real time immediate notification of a missed phone call, voice or fax message. Improves employee responsiveness. Call Redirection: Routes call based on time of day, who ’s calling etc. Provides a higher level of customer service. Integrated Administration: Moves, Adds and Changes become a breeze. Manage users within Active Directory or locally with ultra intuitive wizards. Text-to-Speech. Optionally include text-to-speech with your Unified Communications investment. Stay in touch, no matter where you are, you can access and control your email messages over the phone to both listen to and respond verbally to email. Other possibilities include reading back detail from your database, ie the status of an order etc.
Why implement Unified Communications? According to Forrester, the top reasons for deploying unified communications are reducing operational costs, improving employee productivity, improved customer support and executive demand. Unified Communications allows businesses to significantly improve their operations by changing how communications tools are used and by eliminating communication-related “hot spots” – those places where the operational activities are blocked, delayed, or complicated by communications issues. Beyond the employee productivity benefits, NetVanta Unified Communications applications can also yield direct cost savings. Areas where these savings are readily reported are in telecommunications carrier savings. By deploying next generation Unified Communications technology, organizations can potentially realize savings through trunk consolidation, elimination of fax lines, 3 rd party conference bridge services, after-hours answering services to name a few. UC provides an ROI and business opportunity rather than being a cost center:
In the previous slide we discussed four very compelling reasons as to why a business should implement Unified Communications. Now let ’s expand upon the key benefits of Unified Communications to organizations. Measurable benefits typically include: Better collaboration Improved Customer Service Increased Productivity Cost reduction Better work/life balance Key Benefits to organizations include: Unified Communications applications lead to more effective communication. Beyond replacing a traditional channel for contacting employees, Unified Communications applications also enable smarter communication. Employees can consult the best method for reaching coworkers before even initiating contact, thereby improving the efficiency in their interactions with others. • Unified Communications application benefits include both time savings and cost savings. Real-world users ’ experiences clearly indicate that these applications provide both employee productivity benefits and direct monetary savings. As a result, the ROI case for Unified Communications applications is fairly comprehensive. • The level of Unified Communication application benefits increases with deployment scope. Simply put, the more employees an organization equips with a Unified Communication application, the greater the overall return. Bottom line for organizations, ADTRAN Unified communications reduces complexity by putting people at the center of the communications experience by integrating all of the ways we contact each other in a single environment, using a single identity and presence that spans phones, PCs and other devices.
“ Why didn’t we implement this sooner” A common statement that is heard after an organizations implements a Unified Communications solution from ADTRAN. Why? Let ’s look at some of the key benefits for individual users: 1) Increased productivity – less time checking devices, looking-up telephone numbers and contacting co-workers and partners without knowledge of their availability; more time concentrating on work at hand. 2) Increased mobility / flexibility – when your employees are connected and can work from anywhere, they are more productive and enjoy a better work/life balance. 3) Improved response time – this is achieved through reduced latency: less time spent trying to contact colleagues, calling multiple phone numbers, waiting for responses, checking messages, switching devices, waiting to get to the office and more. 4) Better customer satisfaction – customers can reach you by their preferred means of communication and can call you at a single number. With a Unified Communications solution from ADTRAN, you ’ll be more responsive to your customers.
ADTRAN Unified Communications offer unprecedented flexibility and capability. If you ’re ready to invest in new infrastructure, ADTRAN’s Unified Communications solution provide a great enhancement to the NetVanta 7000 series IP PBX (for SMB customers, up to 100 users per chassis) or if your requirements exceed 100 users, ADTRAN’s award-winning Enterprise Communications Server solution, can provide you with next generation IP Telephony and Unified Communications for thousands of users. However should you wish to make the most of your existing equipment ADTRAN can help. If you have an existing investment in legacy communications systems (PBX), NetVanta UC lets you leverage your existing investment and transition to IP Telephony at your own pace. With its ability to support multiple heterogeneous PBX ’s at the same time, NetVanta UC can provide all of its UC features on your legacy PBX. With ADTRAN your investment is protected with our future-ready communications foundation. Our Unified Communications software minimizes the need for additional hardware investments and our emphasis on interoperability ensures that our solutions will integrate not only with your existing desktop applications but also your overall IT infrastructure.
ADTRAN understands clearly both the CapEx and OpEx constraints that today ’s business deals with. By investing in Netvanta UC, you provide your business with a clear and quantifiable Return on Investment. For example: For-profit companies can earn more revenue with less cost and greater profits Non-profit organizations can lower costs while improving service delivery In fact according to Forrester, a Unified Communications solution will often pay for itself in a single year through cost reductions. In addition Forrester found that organizations can realize benefits in the form of cost avoidance of storage, reduced costs of high availability, cost avoidance in voicemail, savings in backup systems, fewer help desk calls, cost avoidance of mobility, enhanced communications security and simplified compliance and legal discovery. These cost reductions can potentially be achieved through potential maintenance savings, streamlined system administration, fax savings, reduced conferencing costs and trunk consolidation. Additional ROI can be realized through business process improvements, such as greater employee productivity, faster contact among employees and more efficient collaboration.
An increasing number of organizations are deploying unified communications solutions to support the growing needs of their work force. The following example provides some insight into productivity and soft dollar benefits that can be achieved by investing in an Unified Communications solution. Here ’s a “Soft Dollar” ROI example Time savings - checking for messages through a Unified Communications solution vs. disparate systems: 50% time reduction in mgmt. of voice & fax messages in the office* 30% time savings on mgmt. of voice, e-mail & voice messages out of the office* 80% time savings on sending faxes* (8 minutes, 25 sec. vs. 1 minute, 39 seconds) Estimated savings of 20-30 minutes/day per user – using an average salary of $25/hr. avg. savings of $12.50 per day = $3,225.00/yr x number of employees* Both employee productivity and operational efficiency can easily be achieved. Unified Communications provides a real source of competitive advantage in the long run.
Invest in a winner! ADTRAN is honored to received continued recognition from the industry for our contributions in Unified Communications. NetVanta UC enables businesses to drive work force productivity and improve organizational responsiveness. By accommodating organizations from five to thousands of users, the NetVanta UC solutions are ideal for all types of business from small businesses to large distributed enterprises.
04/16/13 03:43 We ’re so confident that your organization will benefit immediately from our award-winning Unified Communications solutions, that we’ve made available a free evaluation disk. Simply call the 800 number or request a copy from your ADTRAN representative.
Today’s Communications Communication Overload How can I prioritize and react to the sheer volume of communications and be more productive? Growing mobile and distributed workforce How can I get a distributed organization to act in concert across boundaries? High Cost of Communications How can I leverage existing enterprise infrastructure and the Internet to lower communications costs? Disparate, Complex Networks How can I integrate my communications and PC networking infrastructures? Do more with less, cost-conscious, fragmented, and demanding® Adtran, Inc. 2008 All rights reserved
Communications Intensity Does this sound familiar? “Have a Minute?” “Are you there? “ “You have 6 new voicemails, 1 new fax and 15 new E-Mails!”® Adtran, Inc. 2008 All rights reserved
Communications Intensity Today’s Customer Expectation: Today’s Customer Expectation: Expecting to reach someone internally within hours or minutes Expecting to reach someone internally within hours or minutes Today – 90% (5 years ago – 77%) Today – 90% (5 years ago – 77%) Expecting to reach someone externally within hours or minutes Expecting to reach someone externally within hours or minutes Today – 65% (5 years ago – 38%) Today – 65% (5 years ago – 38%) Source – The Economist® Adtran, Inc. 2008 All rights reserved
Communications Shift Bringing people and information together with Unified Communications User Needs NetVanta UC Value Proposition Unified Messaging Presence Paging Desktop Increased Productivity Faxing Lower TCO Client Conferencing Experience Enhanced Customer Intimacy Easy to Use Simplified Administration Simplified Reduced Costs Administration Telephony Anytime anywhere communication Appointment Reminder Find Me / Follow Me Business Automation® Adtran, Inc. 2008 All rights reserved
Solution - Unified Communications What is Unified Communications? – Telephony – Conferencing – Messaging – Instant Messaging/Presence – Clients – Business Enablement • Automating Business Processes – Consolidated Administration The business definition of UC is somewhat simpler: The business definition of UC is somewhat simpler: Communications integrated to optimize business processes. Communications integrated to optimize business processes.® Adtran, Inc. 2008 All rights reserved
Unified Messaging Personal Productivity Personal Productivity Unified Messaging Unified Messaging •• Puts voice and fax messages in your Puts voice and fax messages in your email in-box, lets you send fax and email in-box, lets you send fax and voice messages voice messages •• PC, Smartphone and web based email PC, Smartphone and web based email clients supported with True UM clients supported with True UM synchronizes with PBX Message synchronizes with PBX Message Waiting Indicators (MWI) Waiting Indicators (MWI) •• Not to be confused with Integrated Not to be confused with Integrated Messaging Messaging •• Has a “soft” ROI based on: Has a “soft” ROI based on: •• Time saving using random access in Time saving using random access in email UI vs. serial voicemail interfaces email UI vs. serial voicemail interfaces •• Elimination of LD phone calls to Elimination of LD phone calls to retrieve messages retrieve messages The #2 driver for UC and the #1 feature based driver for UC® Adtran, Inc. 2008 All rights reserved
Desktop Faxing Personal Productivity Personal Productivity Desktop Faxing Desktop Faxing •• Send and receive faxes from desktop Send and receive faxes from desktop •• Print and fax any document Print and fax any document •• Recurring faxes can be stored in profile and Recurring faxes can be stored in profile and re-sent anytime re-sent anytime •• Forward faxes from fax machine and/or email Forward faxes from fax machine and/or email •• Callers can request a fax to be sent to them Callers can request a fax to be sent to them •• “Anywhere access” to faxes “Anywhere access” to faxes •• Office, home, smart phone Office, home, smart phone •• Fax documents can be forwarded by e-mail Fax documents can be forwarded by e-mail •• Much faster response time Much faster response time® Adtran, Inc. 2008 All rights reserved
Find Me / Follow Me Personal Productivity Personal Productivity Find Me // Follow Me Find Me Follow Me •• Never miss an important call Never miss an important call •• Route calls based on time of day, caller ID, contact Route calls based on time of day, caller ID, contact match match •• Notify by eMail, pager, or SMS when new voice or fax Notify by eMail, pager, or SMS when new voice or fax messages arrives messages arrives •• Treat VIP contacts with special priority Treat VIP contacts with special priority •• Transfer these contacts immediately to cell phone Transfer these contacts immediately to cell phone •• Router unknown calls directly to voicemail Router unknown calls directly to voicemail® Adtran, Inc. 2008 All rights reserved
Click-to-Dial Personal Productivity Personal Productivity Click-to-Dial Click-to-Dial •• Click-to-dial from anywhere on the desktop Click-to-dial from anywhere on the desktop •• Microsoft Outlook contacts Microsoft Outlook contacts •• Web pages Web pages •• Email Email •• Error-free, convenient dialing Error-free, convenient dialing •• Rings desktop phone, softphone not required Rings desktop phone, softphone not required® Adtran, Inc. 2008 All rights reserved
Presence Personal Productivity Personal Productivity Presence Presence •• Availability and capability status of things, Availability and capability status of things, contacts or groups contacts or groups •• Timeliness from seconds to years Timeliness from seconds to years •• Various components such as: On the phone, Various components such as: On the phone, On-line/Off-line, available, busy or other On-line/Off-line, available, busy or other status, etc. status, etc. •• May indicate location, device in use, and May indicate location, device in use, and available communication modes available communication modes •• Get the right resource at the right time Get the right resource at the right time •• Also referred to as Reducing Human Latency Also referred to as Reducing Human Latency •• Two General Uses: Two General Uses: •• Collaboration: Allows workers to better reach Collaboration: Allows workers to better reach co-workers, suppliers, partners, or customers. co-workers, suppliers, partners, or customers. •• Service: Allows customers to reach service Service: Allows customers to reach service workers and get action faster workers and get action faster “Soft” ROI based on increasing the success and timeliness of reaching a needed resource® Adtran, Inc. 2008 All rights reserved
Enterprise Instant Messaging (EIM) Personal Productivity Personal Productivity Enterprise Instant Messaging Enterprise Instant Messaging •• A secure corporate version of Consumer IM A secure corporate version of Consumer IM •• Real-time text based communications, goes hand Real-time text based communications, goes hand in hand with Presence in hand with Presence •• Effective and efficient communication Effective and efficient communication •• Allows immediate receipt of acknowledgment or Allows immediate receipt of acknowledgment or reply, similar to a voice call reply, similar to a voice call •• Lower cost alternative to a voice call Lower cost alternative to a voice call •• Clients available for PC, Web, and Mobile Devices Clients available for PC, Web, and Mobile Devices •• Some UC Clients allow you to change modes from Some UC Clients allow you to change modes from IM to voice or video calling/conferencing and vice IM to voice or video calling/conferencing and vice versa versa “Soft” ROI based on increased efficiency and timeliness, and a “hard” ROI based on reducing the cost for PSTN services® Adtran, Inc. 2008 All rights reserved
Automate Business Processes Business Productivity Business Productivity Automate Business Processes Automate Business Processes •• Reduces human latency within business process Reduces human latency within business process flows by integrating communications with Line of flows by integrating communications with Line of Business (LOB) applications such as such as: Business (LOB) applications such as such as: •• Enterprise Resource Planning (ERP) Enterprise Resource Planning (ERP) •• Supply Chain Management (SCM) Supply Chain Management (SCM) •• Customer Relationship Management (CRM) Customer Relationship Management (CRM) •• Capabilities include: Capabilities include: •• Sophisticated auto-attendants Sophisticated auto-attendants •• Automated Agents Automated Agents •• Outbound calling, appointment reminders Outbound calling, appointment reminders •• “Talking House” applications “Talking House” applications •• Telephone Surveys Telephone Surveys •• Interactive Voice Response (IVR) Interactive Voice Response (IVR) •• Notification, paging and alerting Notification, paging and alerting •• Call pre-screening/re-direction services Call pre-screening/re-direction services •• Automated Paging Automated Paging® Adtran, Inc. 2008 All rights reserved
Administration Experience Business Productivity Business Productivity Administration Experience Administration Experience •• Fast, Automated Wizard Based Deployment Fast, Automated Wizard Based Deployment •• < 15 minutes/user < 15 minutes/user •• Active Directory Integration Active Directory Integration •• Day-to-day UC profile management Day-to-day UC profile management •• Single sign-on/delegation of control Single sign-on/delegation of control •• Plug-ins for Microsoft Management Tools Plug-ins for Microsoft Management Tools •Active Directory, SBS, EBS console •Active Directory, SBS, EBS console •• Also works in standalone environments Also works in standalone environments •Non-Active Directory and non-IT environments •Non-Active Directory and non-IT environments •• Auto-provisioning of SIP phones* Auto-provisioning of SIP phones* •• Drag and drop service creation environment Drag and drop service creation environment •• ODBC Database Integration ODBC Database Integration •• Paging server Paging server •• VoiceMail Class of Service VoiceMail Class of Service •• Multiple message store and PBX integration Multiple message store and PBX integration® Adtran, Inc. 2008 All rights reserved
Other UC Features Contact Centers: Allows calls to a company to be routed to appropriate people, contacts tracked and data to be gathered. Out Calling: Allows appointment reminders, service follow ups, emergency notifications. Can have significant ROI. Overhead Paging: Can provide significant ROI for schools, hospitals, and businesses like retail and car dealerships Missed Call/Message Notifications: Provide notification when employees can’t answer a call. ROI from reduced business latency. Call redirection: Routes callers to the correct person or location dependant on time of day, caller ID and LOB application data. Integrated Administration: UC user administration integrated with IT user admin. ROI about $100/user per year. Text-to-Speech: Listen to email over the phone, provide customer detail automatically from your database® Adtran, Inc. 2008 All rights reserved
Why Implement Unified Communications? Business Drivers: According to a 2009 Forrester survey of 466 North American UC network And Telecom decision-makers, cost savings is the top driver of UC adoption, followed by: 1. Increasing communication flows / Improved contact with existing/potential customers / streamlining communications methods 2. Time savings / Improved worker productivity and profitability 3. Improved customer support / retaining customers UC has just as much to do with reducing the burden of IT administration, through the unification of disparate systems as it does increasing workplace efficiency and productivity.® Adtran, Inc. 2008 All rights reserved
Key Benefits - Organizations Streamline / Simplify Communications Enhance Customer Service/Relationships – Improve communications and responsiveness – Customers can reach you by their preferred means of communication and can call you at a single number. – Identify important customers and customize service levels – Dispense routine information without human intervention Enhance Collaboration – Collaborate with audio conferencing – Bring together geographically dispersed teams Operational Efficiency – Easier access to communication and information improves efficiency and productivity – Compliance with privacy and confidentiality laws related to document flow: • HIPPA Health Insurance Portability and Accountability Act • Sarbanes-Oxley financial practice • Corporate governance regulation – TCPA Telephone Consumer Protection Act re: junk faxes and Check 21 Digital image substitute checks)® Adtran, Inc. 2008 All rights reserved
Key Benefits - Users Control – “Anywhere access” quickly and easily establish custom communication control with who you want… when you want! – Use familiar email inbox experience Convenience – When employees can work from anywhere, they are more productive and enjoy a better work/life balance. – access all message types from a single universal Inbox while at your desk or from any phone. Productivity – Handle messages quickly and more efficiently. Responsiveness – Less time spent trying to contact colleagues, calling multiple phone numbers, waiting for responses, waiting to get to the office and more – Prioritize and respond to communications in order of importance regardless of what communications device you have access to. – Notification of important messages immediately – Redirect important correspondence remotely® Adtran, Inc. 2008 All rights reserved
Build a Future-Proof Foundation A flexible software platform for your changing business needs Compliment existing infrastructure – Enhance PBX investment by adding unified communications to deliver a single inbox for email, voicemail and fax, find me follow me etc. – Add business process automation by linking into a company database application (CRM, ERP, etc.) – Expand existing TDM with software based VoIP Enhance your NetVanta 7000 series investment Expandable Platform – Grow at your own pace – Provide a flexible, standards-based development foundation for partners Fully SIP Compliant – Support for a wide array of SIP devices, trunking etc® Adtran, Inc. 2008 All rights reserved
Return on Investment Lower Cost of Ownership TCO analysis shows UC solution is lower than for distinct voicemail, email and fax systems Cost savings related to areas such as communication, installation, maintenance, admin, training, equipment /fax machines, pagers – Reduced IT support costs with integrated server management tools, such as Active Directory Administration – Reduced conferencing costs, due to bundled solution licensing replace subscription service that charges on a per minute basis.. – Reduced move, add and change costs through user self-administration Benefits: Forrester found that organizations can realize benefits in the form of Benefits: Forrester found that organizations can realize benefits in the form of cost avoidance of storage, reduced cost of high availability, cost avoidance in cost avoidance of storage, reduced cost of high availability, cost avoidance in voicemail, savings in backup systems, fewer help desk calls, cost avoidance of voicemail, savings in backup systems, fewer help desk calls, cost avoidance of mobility, enhanced communications security and simplified compliance and legal mobility, enhanced communications security and simplified compliance and legal discovery. discovery.® Adtran, Inc. 2008 All rights reserved
“Soft Dollar” Return on Investment Soft Dollar Savings/Productivity Benefits for Unified Communications Users An increasing number of organizations are deploying unified communications solutions to support the growing needs of their work force. 100 participants in Unified Messaging usage study revealed: 100 participants in Unified Messaging usage study revealed: •• 14% saved more then 33hours aaweek 14% saved more then hours week •• 33% saved between 11and 33hours aaweek 33% saved between and hours week •• 39% saved less then one hour aaweek 39% saved less then one hour week •• 6% reported no savings 6% reported no savings •• 8% not applicable 8% not applicable - Intel: www.intel.com/eBusiness Productivity gains for time spent checking messages: Productivity gains for time spent checking messages: •• Out-of-office employees : : 70% Out-of-office employees 70% •• In-office employees: 53% Estimated Time Savings with UC: Estimated Time Savings with UC: In-office employees: 53% - Com Group: Time/Motions Study •• 20 to 30 minutes/day per user 20 to 30 minutes/day per user - Pelorus Group: Moving to Unified Communications Study Unified Messaging systems generate 25 to 40 minutes of Unified Messaging systems generate 25 to 40 minutes of additional productivity per employee/day additional productivity per employee/day - The Radicati Group® Adtran, Inc. 2008 All rights reserved
ADTRAN Unified Communications The Right Choice The Right Choice NetVanta UC is a Winner! NetVanta UC is a Winner! NetVanta UC --Best of Show! NetVanta UC Best of Show! NetVanta UC Wins Again! NetVanta UC Wins Again! •• Simple Simple •• Ease to Use Ease to Use •• Powerful Powerful •• Reliable Reliable Industry’s Award Winner! Industry’s Award Winner!® Adtran, Inc. 2008 All rights reserved
Next Steps – Try ADTRAN UC! Free Demos Free Demos Evaluation Disk complete Evaluation Disk complete NetVanta UC NetVanta UC® Adtran, Inc. 2008 All rights reserved