The document is a test paper for business applications that contains 10 short answer questions, 2 long answer questions worth 5 marks each, and 2 long answer questions worth 10 marks each. The questions cover topics like price current, EOQ formula, production planning, biometric devices, quality, recruitment, objectives of production planning, MRP-I, performance appraisal process, sales analysis, purchase cycle, business processes for telemarketing, input documents, supporting reports, six sigma quality management, and differences between ERP and CRM systems.

1. BUSINESS APPLICATIONS-TEST PAPER3
Time : 2 Hours Max. Marks: 40
Instructions : 1) Neat diagrams must be drawn wherever necessary.
2) Black figures to the right indicate full marks.
3) All questions are compulsory.
1. Attempt all of the following: (1×10=10)
a) What is Price current?
b) List down the consumer market segments.
c) Write the formula to calculate EOQ in inventory control.
d) Define production planning.
e) List the different types of biometric devices.
f) Define quality.
g) What is the basic law of commerce?
h) What is recruitment?
i) List any two objectives of Production planning.
j) State any 2 need of Biometrics.
2. Attempt any two of the following: (2×5=10)
a) Write note on MRP-I.
b) Write a note on Biometric Devices and their applications.
c) Explain Performance Appraisal Process in detail.
3. Attempt any two of the following: (2×5=10)
a) What are the objectives of the production planning and control?
b) List the various operation of sales analysis
c) What are the activities performed in Purchase Cycle?
4. Attempt the following:
a) A Cosmetics company, would like to expand its sales across the remote villages & areas.
But it doesn’t have enough capital to start any new sales offices in these areas. Instead it
plans to tie up with a reputed Telemarketing organization & make use of their services,
for customer order processing.
a. Suggest suitable business processes that can be applied, so that the above concept
of telemarketing is possible. 2
b. Specify the different input documents (detailed documents) that are necessary for
your specified business process. 3

2. c. Suggest any supporting reports that can be obtained from your specified business
process. 2
b) Write a note on six sigma quality management 3
OR
c) Differentiate between ERP and CRM 3