The document discusses business process improvement and outlines 10 steps for improving processes, including developing a process inventory, mapping processes, estimating time and cost, applying improvement techniques, and driving continuous process improvement. It also provides examples of process mapping and modeling using BPMN notation. The goal is to examine and enhance administrative functions for greater effectiveness, efficiency, and adaptability.

1. T uThe University of Texas at Dallas utdallas.edu
BUSINESS PROCESS
in a
CREATIVE ENVIRONMENT

2. Jack Pitney
Process Analyst
Office of Information Technology
The University of Texas at Dallas
Before UTD, I was a Business Process Analyst at HP, and have
worked in many IT functions across several different industries.
I have a Business degree from Baylor University, and enjoy
travel and photography.

4. jackpitney.com

5. jackpitney.com

6. Giovanni

7. 4. They have difficulty staying on task.
10. They live on the edge of joy and depression.
11. They think and speak in stories.
12. They take their work personally.
14. They have a hard time believing in themselves.
15. They often use procrastination as a tool.
18. They have difficulty finishing projects.
19. They connect dots better than others.
20 Things Only Highly Creative
People Would Understand
Kevin Kaiser

8. 4. They have difficulty staying on task.
10. They live on the edge of joy and depression.
11. They think and speak in stories.
12. They take their work personally.
14. They have a hard time believing in themselves.
15. They often use procrastination as a tool.
18. They have difficulty finishing projects.
19. They connect dots better than others.
20 Things Only Highly Creative
People Would Understand
Kevin Kaiser

9. The University of Texas at Dallas utdallas.edu
9
PROJECT
A unique endeavor with a beginning and an end undertaken to achieve a goal.
ON TIME, WITHIN SCOPE, and UNDER BUDGET
Sounds like: “Start to finish, make sure the XYZ Project gets done on time! We
can’t afford to lose money on this one because of missed deadlines and costly
redo’s because we didn’t build what the client wants!” (i.e., “get it done”)
PROCESS
A repetitive collection of interrelated tasks aimed at achieving a certain goal.
REDUCE WASTE AND INCREASE EFFICIENCIES
Sounds like: “We deliver great products, but our clients continually complain about
our billing process…there are too many mistakes! Figure out how to create
accurate billing the FIRST TIME, for ALL CLIENTS!” (i.e., “do it right”)

10. “We document processes!”
ArchiMate? Zachman Framework?
Business Motivation Model (BMM)?
Business Process Model Notation (BPMN)?
ULM?SysML?
Entity Relationship Diagram (ERD)?
Data Flow Diagram (DFD)?
Event-Driven Process Chain (EPC)?
Workflow Diagram?
Process Flow Diagram (PFD)?
Specification and Description Language (SDL)?

11. Each of the following
statements are
100% accurate in
describing what
someone observes:

12. • An object of children’s love, depicted
in stories and toys
• One of the worlds most powerful and
reliable pieces of construction
equipment
• A flashpoint for discussions on ethics
WHAT IS BEING DESCRIBED?

13. An object of children’s love,
depicted in stories and toys
One of the worlds most powerful and
reliable pieces of construction equipment
A flashpoint for
discussions on ethics

14. Definition
Business Process Improvement is the
systematic examination and improvement
of administrative processes.

15. • Effectiveness: Does it meet the
customer's needs?
• Efficiency: Does it minimize waste?
• Adaptability: Is it flexible in the face
of changing needs?
OBJECTIVES

16. The University of Texas at Dallas utdallas.edu
“The first rule of any technology used
in a business is that automation
applied to an efficient operation will
magnify the efficiency.
The second is that automation
applied to an inefficient operation will
magnify the inefficiency.”
- Bill Gates

17. The University of Texas at Dallas utdallas.edu
10 STEPS
TO
BUSINESS PROCESS
IMPROVEMENT

18. 1. Develop the Process Inventory
2. Establish the Foundation
3. Draw the Process Map
4. Estimate Time & Cost
5. Verify the Process Map
6. Apply Improvement Techniques
7. Create Internal Controls, Tools, & Metrics
8. Test & Rework
9. Implement the Change
10.Drive Continuous Improvement
Page, Susan (2010). The Power of Business Process Improvement

19. 1. Develop the Process Inventory
2. Establish the Foundation
3. Draw the Process Map
4. Estimate Time & Cost
5. Verify the Process Map
6. Apply Improvement Techniques
7. Create Internal Controls, Tools, & Metrics
8. Test & Rework
9. Implement the Change
10.Drive Continuous Improvement
Page, Susan (2010). The Power of Business Process Improvement

21. The University of Texas at Dallas utdallas.edu
EXERCISE
Draw a process flow depicting a
customer purchasing a coffee and/or
snack from the UTD Bookstore Coffee
Shop.

22. The University of Texas at Dallas utdallas.edu
TAKE AWAY
No two people will create a flow exactly
the same. However, using drawing
standards can help us document
processes in a way that can be
interpreted in a consistent way.

23. What is BPMN?
Business Process Model and
Notation (BPMN) is the global
standard for business process
modeling and one of the most
important components of successful
Business-IT-Alignment.

24. A Business Process Diagram, using
BPMN:
• depicts a process flow
• the participants involved
• how they interact (hand-offs)

25. A simple flow in BPMN
This diagram shows a simple process triggered by someone
being hungry. They visit the Coffee Shop and order a snack.
They consume the snack and have their hunger satisfied.

28. CustomerBookstoreCoffeeShop
CashierBaristaChef
Order received
Order
Enter
customer
order
Calculate
total
Process
payment
Order receipt and charge
Order type
Prepare
beverage
Prepare
tasty snack
beverage
Tasty snack
O

32. 1. Story chosen
2. Write interview questions
3. Schedule interview
4. Interview shot & critiqued
5. Schedule main subject B-Roll (schedule
interview reshoot if needed)
6. Shoot main subject B-Roll (and interview
reshoot)
7. Rough edit outlined on paper
8. Begin Premiere timeline edit
9. Outline generic B-Roll (plan to shoot it)
10. Begin screening music
11. Premiere Eedit at 50% (beginning and end
in place)
12. Premiere edit at 75%
13. Music final selections
14. Premiere edit at 95%
15. Edit 100% complete

33. Digitalandwise.com

34. ATEC 2326 - Computer Animation Processes (3 semester
hours) From pre-production to production and post-
production, there are a number of stages in creating 3D
computer animation. This course introduces students to
the field of 3D computer animation by providing an
overview of a production pipeline and its inter-connected
steps, such as storyboarding, character design, modeling,
texturing, lighting, rigging, animating, rendering, sound
recording, and editing. The major goal of this course is to
assist students with finding an area of concentration
within the field of 3D computer animation.

35. The University of Texas at Dallas utdallas.edu
“A rule of thumb is that a
lousy process will consume
ten times as many hours as
the work itself requires.”
- Bill Gates

36. QUESTIONS/COMMENTS
jack.pitney@utdallas.edu