SlideShare a Scribd company logo
BUSINESS
CONTINUITY
A PRIMER
Ron Andrews OSHRM - MIT
September 2015
CONTEXT - GOM FOCUS AREAS
WHY BUSINESS CONTINUITY?
Every organization remains vulnerable and at risk from
business disruptions caused by natural and man-made
hazards...
o Floods, tornadoes, blizzards, fires, typhoons, earthquakes
o Accidents
o Sabotage
o Infectious disease outbreaks
o Personnel shortages
o Labour strife
o Transportation, safety and service sector failures
o Environmental disasters
o Cyber terrorism
WHY BUSINESS CONTINUITY?
o Regardless of type, size or composition, every
organization – public, private or third sector – needs
a business disruption plan
o The Manitoba Emergency Measures Act (including
amendments) mandates Business Continuity
Planning (BCP) for all government departments,
crowns and government funded organizations
WHAT IS BUSINESS CONTINUITY?
o Business Continuity is a proactive and ongoing planning
and improvement process undertaken to ensure that
mission-critical functions, and services, are delivered at
pre-determined levels during any kind of significant
business disruption
o BCP is an internationally standardized professional
approach to risk mitigation, risk management, emergency
preparedness and incident response
o BCP is also known as Operational Risk in the larger
Enterprise Risk Management framework
ENTERPRISE RISK & BUSINESS CONTINUITY
HAZARD OPERATIONAL
STRATEGICFINANCIAL
• Personnel
• Property
• Loss Exposure
• Hazard Assessments
• Legal
• Market
• Credit
• Price
• Liquidity
• ICT Systems
• Staffing
• Business Processes
• Critical Functions
• Infrastructure
A.K.A. Business Continuity
• Economy
• Political Environment
• Business Strategy
• Demographic Shifts
ORGANIZATION
Larry Stevenson
Safety & Risk Control
Jodi MacDonald
Business Continuity
• ICT Systems
• Infrastructure
• Safe Work
• Critical Functions
Chris Sahaidak
Claims & Risk Control
Rob Starodub
Supportive Employment
•Personnel
• Property
• Loss Exposure
• Hazard
Assessments
• Legal
OSHRM – RISK MANAGEMENT & BCP
HAZARD OPERATIONAL
STRATEGICFINANCIAL
• Market
• Credit
• Price
• Liquidity
• Economy
• Political Environment
• Business Strategy
• Demographic Shifts
MIT
WHAT IS IN A BCP?
Identification of Critical Functions and Services
o Mission Critical in MIT = Recovery Time in 8 hours or less
Risk Assessment
o Identification of hazards, risk exposures and vulnerabilities
o Results help response team focus on required resources
Business Impact Analysis (BIA)
o Identification of criticality and required resources to maintain a
minimum operating level
o Identification of supply chain dependencies and specialized concerns
Strategy and Plan
o How your response team will handle the incident
Training and Exercising
o Ensuring staff know their response role
o Exercising the plan on a continual basis for response improvement
HOW DOES MIT & OSHRM DO BCP?
o OSHRM BCP Specialist meets with managers of established and known critical
functions
o An introduction and overview of BCP is offered
o Pre-read and preparatory information is sent to an established Incident
Response team
o Meetings are scheduled to complete a facilitated BCP Risk Assessment with
the Incident Response team
o Results are reviewed and recommendations offered
o Further meetings occur to complete the Business Impact Analysis (BIA)
template
o Results are reviewed and improvements noted, where necessary
o Incident Response team meets to determine, and document, their continuity
strategy and plan
o Once completed, BCP Specialist assists with final plan completion
o Plan exercise and review is scheduled with the Incident Response team
months later
BCP IS A
PROCESS
NOT A
PRODUCT
BCP FRAMEWORK & PROCESS
Lead &
Establish
Accountability
Communicate
& Report
Align &
Integrate
Allocate
Resources
ASSEMBLE TEAM
IDENTIFY CRITICAL
FUNCTIONS
COMPLETE
RISK ASSESSMENT
COMPLETE
BUSINESS IMPACT
ANALYSIS (BIA)
COMPLETE
BCP STRATEGY
COMPLETE
BCP PLAN
EXERCISE &
REVIEW BCP
FRAMEWORK PROCESS&
BUSINESS CONTINUITY IN ACTION
GOM BUSINESS CONTINUITY
o Incident Response Teams (Business Units/ Functional Areas)
o BCP Coordinators (Departments)
o Provincial BCP Coordinator (EMO)
o BCP Coordinator Steering Committee
o Terms of Reference for GOM service environment
o BCP Courses, Training and Certification
o Deputy Minister Committee on Emergency Management and
Public Safety
o BCP Subcommittee
o BCP 24 Month Planning Cycle
IDENTIFYING FUNCTIONS
o Engage your BCP Coordinator to discuss...
o Nature of the work
o Meeting strategy and expected outcomes
o Resources and steps in completing the BCP
o Assemble your Response Team
o Discuss the functions of your branch/ service
o Distinguish between activities and functions
o Discuss risk, exposure and vulnerability
o Determine the criticality of functions
o Consider the impact of non-operative functions
RISK ASSESSMENT
o Identify the hazards, risks and vulnerabilities to
your business functions
o Risk Exposure: Discuss and assess both the;
o Probability (Likelihood) x Impact (Consequence)
o Prioritize risks and implement risk measures
o Risk mitigation, avoidance, treatment, transfer, etc.
o Document (map) the risk exposures
o Use the Risk Assessment for the BIA discussion
RISK ASSESSMENT - QUALITATIVE
RISK ASSESSMENT - QUANTITATIVE
GROUP EXERCISE
Quiz – Business Continuity Planning in Government
o Two competing teams will now complete the
Business Continuity in Government Quiz, comprised
of True and False questions
o Scores will be shared at the end of the presentation
o Could be some good prizes 
20 minutes
BUSINESS IMPACT ANALYSIS (BIA)
For Critical Function(s)...
o Identify a Normal Operating Standard
o Identify a Minimum Operating Standard
o Prioritize functions by Recovery Time Objective (RTO)*
o Determine impacts if critical function(s) not available
o Determine resource requirements necessary for the
continuity of function(s) during a disruption
o Identify critical supply chain dependencies and ‘single
points of failure’
* RTO also known as Maximum Allowable Down Time
BCP STRATEGY
o Plan with your response team how you will manage a
disruption to your critical function(s)
o Discuss and document risk mitigation, preparedness,
response and recovery strategies
o Ensure that your response strategies are time-based
o Use your completed Risk Assessments and BIAs for a
more informed discussion
o Develop viable strategic options for your response team
o Recognize the possible realities of available resources,
dependencies and critical supply chain concerns
o Identify any single points of failure
BUSINESS CONTINUITY PLAN
o Assemble your Risk Assessment, your BIAs and your Strategy
approach into one concise BCP
o Attach all relevant documents (contact lists, reference
documents, etc.)
o Distribute physical and e-copies of your BCP to all response
team members and relevant stakeholders
o As required by legislation, submit a copy of your BCP to your
BCP Coordinator
o Set a review and plan exercise date with the BCP Coordinator
o Absolutely never create an unwieldy binder of nonsense
...Plans are nothing – planning is everything...
BCP EXERCISE & REVIEW
Exercise your BCP to...
o Prepare for the inevitability of a real disruption
o ‘Skill up’ your staff who have a response role
o Know exactly what to do, when and with whom
o Determine and address planning gaps
o Update plan and contact information
o Re-examine business processes, where
appropriate
o Meet legislative and departmental obligation
BCP INCIDENT MANAGEMENT
•Conduct Impact Assessment
•Determine Immediate Actions
•Alert Incident Response Team
Are Critical
Functions
Operational?
•Maintain Operations
•Initiate Incident Recovery
•Debrief
•Complete Gap Analysis
YES
NO
•Convene Incident Response Team
•Activate BCP
•Alert MIT BCP Lead
•Begin Incident Command (IC)
•Re-assess Situation
Minimum
Operating
Standard
Achieved?
YESNO
•IC Alerts All Executive Staff and
Stakeholders
•Departmental Resources Assembled
•EMO Notified
•Incident Command Expands
•Departmental Response Coordinated
•Actions Undertaken to Achieve MOS
POTENTIAL
CRISIS
INCIDENT
SCOPE - FUNCTIONAL AREA
_____________________________
SCOPE - DEPARTMENTAL/ GOM
MIT CRITICAL FUNCTIONS/ SERVICES
DIVISIONAL AREA CRITICAL FUNCTION/ SERVICE
ACCOMMODATION SERVICES (IN TRANSITION) Facility Operations
Space Planning
ADMINISTRATIVE SERVICES Financial Services
Information Technology
BOARDS AND COMMITTEES Highway Traffic & Motor Transport
Medical Review
Licence Suspension Appeal
EMERGENCY MEASURES & PROTECTIVE SERVICES (EMPS) EMO - Coordination of Emergency Response
Protective Services
ENGINEERING AND OPERATIONS Road Operations
NAMO
MOTOR CARRIER & TRANSPORTATION POLICY Motor Carrier Enforcement
SUPPLY AND SERVICES (IN TRANSITION) VEMA
Government Air Services
MDA
WATER CONTROL AND STRUCTURES Hydrologic Forecasting
Flood Operations
BCP RESOURCES
Resources
o OSHRM SharePoint
http://cserv.internal/sites/mit-org/oshrm/bc/SitePages/Home.aspx
o Emergency Measures Organization (EMO)
http://www.gov.mb.ca/emo/
o Disaster Recovery Institute (DRI)
http://www.dri.ca/index.php
o Winnipeg Emergency Preparedness Program
http://winnipeg.ca/epp/
o Public Safety Canada
http://www.publicsafety.gc.ca/index-eng.aspx
o Government of Canada – Emergency Preparedness Guide
http://www.getprepared.gc.ca/cnt/rsrcs/pblctns/yprprdnssgd/index-
eng.aspx
REMEMBER
A properly developed, maintained and exercised
Business Continuity Plan will help you...
o Reduce the risk and impact of business disruptions
o Respond more effectively to the disruption event
o Return to normal more quickly after a disruption
o Improve responder skills sets and competencies
o Be more responsive to emerging risks and vulnerabilities
GROUP EXERCISE
Continuity Event
o Discuss the scenario before you at your tables
o Determine the possible risk mitigation, preparedness,
response and recovery options for this scenario
o Document your results
o Appoint a spokesperson to share your results with all
30 minutes
GROUP EXERCISE
Business Continuity
o Discuss the scenario before you at your tables
o Each team has been assigned to assist Air Services to
develop their continuity plan
o Discuss;
o Possible Risk Mitigation and Assessment actions
o What are the critical services?
o People, process and things Air Services requires for their BCP
o Share results with the room
30 minutes

More Related Content

What's hot

SOC Architecture Workshop - Part 1
SOC Architecture Workshop - Part 1SOC Architecture Workshop - Part 1
SOC Architecture Workshop - Part 1
Priyanka Aash
 
Security and personnel
Security and personnelSecurity and personnel
Security and personnel
Dhani Ahmad
 
Evolution of risk management Jim Joy
Evolution of risk management Jim JoyEvolution of risk management Jim Joy
Evolution of risk management Jim Joy
NSW Environment and Planning
 
Effective Security Operation Center - present by Reza Adineh
Effective Security Operation Center - present by Reza AdinehEffective Security Operation Center - present by Reza Adineh
Effective Security Operation Center - present by Reza Adineh
ReZa AdineH
 
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
IBM Security
 
Disaster Recovery Plan
Disaster Recovery PlanDisaster Recovery Plan
Disaster Recovery Plan
Indeevari Ramanayake
 
Journey to the Center of Security Operations
Journey to the Center of Security OperationsJourney to the Center of Security Operations
Journey to the Center of Security Operations
♟Sergej Epp
 
NIST presentation on RMF 2.0 / SP 800-37 rev. 2
NIST presentation on RMF 2.0 / SP 800-37 rev. 2NIST presentation on RMF 2.0 / SP 800-37 rev. 2
NIST presentation on RMF 2.0 / SP 800-37 rev. 2
NetLockSmith
 
Everything about TAXII
Everything about TAXIIEverything about TAXII
Everything about TAXII
stixproject
 
Cyber Defense Matrix: Reloaded
Cyber Defense Matrix: ReloadedCyber Defense Matrix: Reloaded
Cyber Defense Matrix: Reloaded
Sounil Yu
 
Building Security Operation Center
Building Security Operation CenterBuilding Security Operation Center
Building Security Operation Center
S.E. CTS CERT-GOV-MD
 
Compare and Contrast Security Controls and Framework Types
Compare and Contrast Security Controls and Framework TypesCompare and Contrast Security Controls and Framework Types
Compare and Contrast Security Controls and Framework Types
LearningwithRayYT
 
How To Handle Cybersecurity Risk PowerPoint Presentation Slides
How To Handle Cybersecurity Risk PowerPoint Presentation SlidesHow To Handle Cybersecurity Risk PowerPoint Presentation Slides
How To Handle Cybersecurity Risk PowerPoint Presentation Slides
SlideTeam
 
When and How to Set up a Security Operations Center
When and How to Set up a Security Operations CenterWhen and How to Set up a Security Operations Center
When and How to Set up a Security Operations Center
Komand
 
9780840024220 ppt ch11
9780840024220 ppt ch119780840024220 ppt ch11
9780840024220 ppt ch11
Kristin Harrison
 
Enterprise Security Architecture Design
Enterprise Security Architecture DesignEnterprise Security Architecture Design
Enterprise Security Architecture Design
Priyanka Aash
 
NIST Cybersecurity Framework Cross Reference
NIST Cybersecurity Framework Cross ReferenceNIST Cybersecurity Framework Cross Reference
NIST Cybersecurity Framework Cross Reference
Jim Meyer
 
7 cyber security questions for boards
7 cyber security questions for boards7 cyber security questions for boards
7 cyber security questions for boards
Paul McGillicuddy
 
Next-Gen security operation center
Next-Gen security operation centerNext-Gen security operation center
Next-Gen security operation center
Muhammad Sahputra
 
Governance of security operation centers
Governance of security operation centersGovernance of security operation centers
Governance of security operation centers
Brencil Kaimba
 

What's hot (20)

SOC Architecture Workshop - Part 1
SOC Architecture Workshop - Part 1SOC Architecture Workshop - Part 1
SOC Architecture Workshop - Part 1
 
Security and personnel
Security and personnelSecurity and personnel
Security and personnel
 
Evolution of risk management Jim Joy
Evolution of risk management Jim JoyEvolution of risk management Jim Joy
Evolution of risk management Jim Joy
 
Effective Security Operation Center - present by Reza Adineh
Effective Security Operation Center - present by Reza AdinehEffective Security Operation Center - present by Reza Adineh
Effective Security Operation Center - present by Reza Adineh
 
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
Building a Next-Generation Security Operation Center Based on IBM QRadar and ...
 
Disaster Recovery Plan
Disaster Recovery PlanDisaster Recovery Plan
Disaster Recovery Plan
 
Journey to the Center of Security Operations
Journey to the Center of Security OperationsJourney to the Center of Security Operations
Journey to the Center of Security Operations
 
NIST presentation on RMF 2.0 / SP 800-37 rev. 2
NIST presentation on RMF 2.0 / SP 800-37 rev. 2NIST presentation on RMF 2.0 / SP 800-37 rev. 2
NIST presentation on RMF 2.0 / SP 800-37 rev. 2
 
Everything about TAXII
Everything about TAXIIEverything about TAXII
Everything about TAXII
 
Cyber Defense Matrix: Reloaded
Cyber Defense Matrix: ReloadedCyber Defense Matrix: Reloaded
Cyber Defense Matrix: Reloaded
 
Building Security Operation Center
Building Security Operation CenterBuilding Security Operation Center
Building Security Operation Center
 
Compare and Contrast Security Controls and Framework Types
Compare and Contrast Security Controls and Framework TypesCompare and Contrast Security Controls and Framework Types
Compare and Contrast Security Controls and Framework Types
 
How To Handle Cybersecurity Risk PowerPoint Presentation Slides
How To Handle Cybersecurity Risk PowerPoint Presentation SlidesHow To Handle Cybersecurity Risk PowerPoint Presentation Slides
How To Handle Cybersecurity Risk PowerPoint Presentation Slides
 
When and How to Set up a Security Operations Center
When and How to Set up a Security Operations CenterWhen and How to Set up a Security Operations Center
When and How to Set up a Security Operations Center
 
9780840024220 ppt ch11
9780840024220 ppt ch119780840024220 ppt ch11
9780840024220 ppt ch11
 
Enterprise Security Architecture Design
Enterprise Security Architecture DesignEnterprise Security Architecture Design
Enterprise Security Architecture Design
 
NIST Cybersecurity Framework Cross Reference
NIST Cybersecurity Framework Cross ReferenceNIST Cybersecurity Framework Cross Reference
NIST Cybersecurity Framework Cross Reference
 
7 cyber security questions for boards
7 cyber security questions for boards7 cyber security questions for boards
7 cyber security questions for boards
 
Next-Gen security operation center
Next-Gen security operation centerNext-Gen security operation center
Next-Gen security operation center
 
Governance of security operation centers
Governance of security operation centersGovernance of security operation centers
Governance of security operation centers
 

Viewers also liked

Business continuity management (case study)
Business continuity management (case study)Business continuity management (case study)
Business continuity management (case study)
Wissam Abdel Baki
 
Business Resilience
Business ResilienceBusiness Resilience
Business Resilience
rix57
 
How to select the best business continuity strategy and solution?
How to select the best business continuity strategy and solution?How to select the best business continuity strategy and solution?
How to select the best business continuity strategy and solution?
PECB
 
Business Continuity and Disaster Recovery Strategy
Business Continuity and Disaster Recovery Strategy Business Continuity and Disaster Recovery Strategy
Business Continuity and Disaster Recovery Strategy
Chandrak Trivedi
 
Crisis Management & Evacuation Planning
Crisis Management & Evacuation Planning Crisis Management & Evacuation Planning
Crisis Management & Evacuation Planning
bcilondonforum
 
What is business continuity planning-bcp
What is business continuity planning-bcpWhat is business continuity planning-bcp
What is business continuity planning-bcp
Adv Prashant Mali
 
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
PECB
 
Business Impact Analysis
Business Impact AnalysisBusiness Impact Analysis
Business Impact Analysis
dlfrench
 

Viewers also liked (9)

Business continuity management (case study)
Business continuity management (case study)Business continuity management (case study)
Business continuity management (case study)
 
Kristopher Lovegrove resume
Kristopher Lovegrove  resumeKristopher Lovegrove  resume
Kristopher Lovegrove resume
 
Business Resilience
Business ResilienceBusiness Resilience
Business Resilience
 
How to select the best business continuity strategy and solution?
How to select the best business continuity strategy and solution?How to select the best business continuity strategy and solution?
How to select the best business continuity strategy and solution?
 
Business Continuity and Disaster Recovery Strategy
Business Continuity and Disaster Recovery Strategy Business Continuity and Disaster Recovery Strategy
Business Continuity and Disaster Recovery Strategy
 
Crisis Management & Evacuation Planning
Crisis Management & Evacuation Planning Crisis Management & Evacuation Planning
Crisis Management & Evacuation Planning
 
What is business continuity planning-bcp
What is business continuity planning-bcpWhat is business continuity planning-bcp
What is business continuity planning-bcp
 
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
PECB Webinar: Introduction to ISO 22317 – Business Impact Analysis (BIA)
 
Business Impact Analysis
Business Impact AnalysisBusiness Impact Analysis
Business Impact Analysis
 

Similar to Business Continuity A Primer Andrews - September 2015

Is it Necessary to Document the BCMS plan?
Is it Necessary to Document the BCMS plan?Is it Necessary to Document the BCMS plan?
Is it Necessary to Document the BCMS plan?
PECB
 
IT Business Continuity Planning 2004
IT Business Continuity Planning 2004IT Business Continuity Planning 2004
IT Business Continuity Planning 2004
Donald E. Hester
 
Business continuity management system
Business continuity management systemBusiness continuity management system
Business continuity management system
subbusai82
 
Richard Nainie Linkin Profile
Richard Nainie Linkin ProfileRichard Nainie Linkin Profile
Richard Nainie Linkin ProfileRichard Nainie
 
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
Jesse Andrew
 
Cv mark jones bc dr
Cv   mark jones bc drCv   mark jones bc dr
Cv mark jones bc dr
Mark Jones MBCI
 
SQMS_5.pptx
SQMS_5.pptxSQMS_5.pptx
SQMS_5.pptx
ahmedsaleem74
 
ISO 31000.pdf
ISO 31000.pdfISO 31000.pdf
ISO 31000.pdf
ssuser840a78
 
Registry social responsibility and business continuity
Registry social responsibility and business continuityRegistry social responsibility and business continuity
Registry social responsibility and business continuity
DNS Entrepreneurship Center
 
TCG Svcs Pres 2011
TCG Svcs Pres 2011TCG Svcs Pres 2011
TCG Svcs Pres 2011mcourton
 
Eoc Quick Reference Card April 2010
Eoc Quick Reference Card April 2010Eoc Quick Reference Card April 2010
Eoc Quick Reference Card April 2010
Sonia Singh
 
Six ½ Day Sessions on the Road To Becoming a CAM
Six ½ Day Sessions on the Road To Becoming a CAMSix ½ Day Sessions on the Road To Becoming a CAM
Six ½ Day Sessions on the Road To Becoming a CAM
Glen Alleman
 
Bcp coop training taxpayer services 1-15-09
Bcp coop training taxpayer services 1-15-09Bcp coop training taxpayer services 1-15-09
Bcp coop training taxpayer services 1-15-09Richard Turner
 
Crisis Management Powerpoint Presentation Slides
Crisis Management Powerpoint Presentation SlidesCrisis Management Powerpoint Presentation Slides
Crisis Management Powerpoint Presentation Slides
SlideTeam
 
Business impact analysis and Cost-benefit Analysis. Risk Assesment
Business impact analysis and Cost-benefit Analysis. Risk AssesmentBusiness impact analysis and Cost-benefit Analysis. Risk Assesment
Business impact analysis and Cost-benefit Analysis. Risk Assesment
erfan7486
 
Disaster Recovery and Business Continuity Training : Tonex Training
Disaster Recovery and Business Continuity Training : Tonex TrainingDisaster Recovery and Business Continuity Training : Tonex Training
Disaster Recovery and Business Continuity Training : Tonex Training
Bryan Len
 
Buisness contingency plan
Buisness contingency planBuisness contingency plan
Buisness contingency planRMC
 

Similar to Business Continuity A Primer Andrews - September 2015 (20)

Is it Necessary to Document the BCMS plan?
Is it Necessary to Document the BCMS plan?Is it Necessary to Document the BCMS plan?
Is it Necessary to Document the BCMS plan?
 
IT Business Continuity Planning 2004
IT Business Continuity Planning 2004IT Business Continuity Planning 2004
IT Business Continuity Planning 2004
 
Business continuity management system
Business continuity management systemBusiness continuity management system
Business continuity management system
 
Richard Nainie Linkin Profile
Richard Nainie Linkin ProfileRichard Nainie Linkin Profile
Richard Nainie Linkin Profile
 
Business Continuity Management
Business Continuity ManagementBusiness Continuity Management
Business Continuity Management
 
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
10 Critical Aspects of IT Service Continuity to Protect Your Company's Digita...
 
Cv mark jones bc dr
Cv   mark jones bc drCv   mark jones bc dr
Cv mark jones bc dr
 
SQMS_5.pptx
SQMS_5.pptxSQMS_5.pptx
SQMS_5.pptx
 
ISO 31000.pdf
ISO 31000.pdfISO 31000.pdf
ISO 31000.pdf
 
Registry social responsibility and business continuity
Registry social responsibility and business continuityRegistry social responsibility and business continuity
Registry social responsibility and business continuity
 
TCG Svcs Pres 2011
TCG Svcs Pres 2011TCG Svcs Pres 2011
TCG Svcs Pres 2011
 
Eoc Quick Reference Card April 2010
Eoc Quick Reference Card April 2010Eoc Quick Reference Card April 2010
Eoc Quick Reference Card April 2010
 
Six ½ Day Sessions on the Road To Becoming a CAM
Six ½ Day Sessions on the Road To Becoming a CAMSix ½ Day Sessions on the Road To Becoming a CAM
Six ½ Day Sessions on the Road To Becoming a CAM
 
Bcp coop training taxpayer services 1-15-09
Bcp coop training taxpayer services 1-15-09Bcp coop training taxpayer services 1-15-09
Bcp coop training taxpayer services 1-15-09
 
Crisis Management Powerpoint Presentation Slides
Crisis Management Powerpoint Presentation SlidesCrisis Management Powerpoint Presentation Slides
Crisis Management Powerpoint Presentation Slides
 
Business impact analysis and Cost-benefit Analysis. Risk Assesment
Business impact analysis and Cost-benefit Analysis. Risk AssesmentBusiness impact analysis and Cost-benefit Analysis. Risk Assesment
Business impact analysis and Cost-benefit Analysis. Risk Assesment
 
Disaster Recovery and Business Continuity Training : Tonex Training
Disaster Recovery and Business Continuity Training : Tonex TrainingDisaster Recovery and Business Continuity Training : Tonex Training
Disaster Recovery and Business Continuity Training : Tonex Training
 
2009 RMC Performance Evaluation
2009 RMC Performance Evaluation2009 RMC Performance Evaluation
2009 RMC Performance Evaluation
 
11 project risk management
11 project risk management11 project risk management
11 project risk management
 
Buisness contingency plan
Buisness contingency planBuisness contingency plan
Buisness contingency plan
 

Business Continuity A Primer Andrews - September 2015

  • 1. BUSINESS CONTINUITY A PRIMER Ron Andrews OSHRM - MIT September 2015
  • 2. CONTEXT - GOM FOCUS AREAS
  • 3. WHY BUSINESS CONTINUITY? Every organization remains vulnerable and at risk from business disruptions caused by natural and man-made hazards... o Floods, tornadoes, blizzards, fires, typhoons, earthquakes o Accidents o Sabotage o Infectious disease outbreaks o Personnel shortages o Labour strife o Transportation, safety and service sector failures o Environmental disasters o Cyber terrorism
  • 4. WHY BUSINESS CONTINUITY? o Regardless of type, size or composition, every organization – public, private or third sector – needs a business disruption plan o The Manitoba Emergency Measures Act (including amendments) mandates Business Continuity Planning (BCP) for all government departments, crowns and government funded organizations
  • 5. WHAT IS BUSINESS CONTINUITY? o Business Continuity is a proactive and ongoing planning and improvement process undertaken to ensure that mission-critical functions, and services, are delivered at pre-determined levels during any kind of significant business disruption o BCP is an internationally standardized professional approach to risk mitigation, risk management, emergency preparedness and incident response o BCP is also known as Operational Risk in the larger Enterprise Risk Management framework
  • 6. ENTERPRISE RISK & BUSINESS CONTINUITY HAZARD OPERATIONAL STRATEGICFINANCIAL • Personnel • Property • Loss Exposure • Hazard Assessments • Legal • Market • Credit • Price • Liquidity • ICT Systems • Staffing • Business Processes • Critical Functions • Infrastructure A.K.A. Business Continuity • Economy • Political Environment • Business Strategy • Demographic Shifts ORGANIZATION
  • 7. Larry Stevenson Safety & Risk Control Jodi MacDonald Business Continuity • ICT Systems • Infrastructure • Safe Work • Critical Functions Chris Sahaidak Claims & Risk Control Rob Starodub Supportive Employment •Personnel • Property • Loss Exposure • Hazard Assessments • Legal OSHRM – RISK MANAGEMENT & BCP HAZARD OPERATIONAL STRATEGICFINANCIAL • Market • Credit • Price • Liquidity • Economy • Political Environment • Business Strategy • Demographic Shifts MIT
  • 8. WHAT IS IN A BCP? Identification of Critical Functions and Services o Mission Critical in MIT = Recovery Time in 8 hours or less Risk Assessment o Identification of hazards, risk exposures and vulnerabilities o Results help response team focus on required resources Business Impact Analysis (BIA) o Identification of criticality and required resources to maintain a minimum operating level o Identification of supply chain dependencies and specialized concerns Strategy and Plan o How your response team will handle the incident Training and Exercising o Ensuring staff know their response role o Exercising the plan on a continual basis for response improvement
  • 9. HOW DOES MIT & OSHRM DO BCP? o OSHRM BCP Specialist meets with managers of established and known critical functions o An introduction and overview of BCP is offered o Pre-read and preparatory information is sent to an established Incident Response team o Meetings are scheduled to complete a facilitated BCP Risk Assessment with the Incident Response team o Results are reviewed and recommendations offered o Further meetings occur to complete the Business Impact Analysis (BIA) template o Results are reviewed and improvements noted, where necessary o Incident Response team meets to determine, and document, their continuity strategy and plan o Once completed, BCP Specialist assists with final plan completion o Plan exercise and review is scheduled with the Incident Response team months later
  • 10. BCP IS A PROCESS NOT A PRODUCT BCP FRAMEWORK & PROCESS Lead & Establish Accountability Communicate & Report Align & Integrate Allocate Resources ASSEMBLE TEAM IDENTIFY CRITICAL FUNCTIONS COMPLETE RISK ASSESSMENT COMPLETE BUSINESS IMPACT ANALYSIS (BIA) COMPLETE BCP STRATEGY COMPLETE BCP PLAN EXERCISE & REVIEW BCP FRAMEWORK PROCESS&
  • 12. GOM BUSINESS CONTINUITY o Incident Response Teams (Business Units/ Functional Areas) o BCP Coordinators (Departments) o Provincial BCP Coordinator (EMO) o BCP Coordinator Steering Committee o Terms of Reference for GOM service environment o BCP Courses, Training and Certification o Deputy Minister Committee on Emergency Management and Public Safety o BCP Subcommittee o BCP 24 Month Planning Cycle
  • 13. IDENTIFYING FUNCTIONS o Engage your BCP Coordinator to discuss... o Nature of the work o Meeting strategy and expected outcomes o Resources and steps in completing the BCP o Assemble your Response Team o Discuss the functions of your branch/ service o Distinguish between activities and functions o Discuss risk, exposure and vulnerability o Determine the criticality of functions o Consider the impact of non-operative functions
  • 14. RISK ASSESSMENT o Identify the hazards, risks and vulnerabilities to your business functions o Risk Exposure: Discuss and assess both the; o Probability (Likelihood) x Impact (Consequence) o Prioritize risks and implement risk measures o Risk mitigation, avoidance, treatment, transfer, etc. o Document (map) the risk exposures o Use the Risk Assessment for the BIA discussion
  • 15. RISK ASSESSMENT - QUALITATIVE
  • 16. RISK ASSESSMENT - QUANTITATIVE
  • 17. GROUP EXERCISE Quiz – Business Continuity Planning in Government o Two competing teams will now complete the Business Continuity in Government Quiz, comprised of True and False questions o Scores will be shared at the end of the presentation o Could be some good prizes  20 minutes
  • 18. BUSINESS IMPACT ANALYSIS (BIA) For Critical Function(s)... o Identify a Normal Operating Standard o Identify a Minimum Operating Standard o Prioritize functions by Recovery Time Objective (RTO)* o Determine impacts if critical function(s) not available o Determine resource requirements necessary for the continuity of function(s) during a disruption o Identify critical supply chain dependencies and ‘single points of failure’ * RTO also known as Maximum Allowable Down Time
  • 19. BCP STRATEGY o Plan with your response team how you will manage a disruption to your critical function(s) o Discuss and document risk mitigation, preparedness, response and recovery strategies o Ensure that your response strategies are time-based o Use your completed Risk Assessments and BIAs for a more informed discussion o Develop viable strategic options for your response team o Recognize the possible realities of available resources, dependencies and critical supply chain concerns o Identify any single points of failure
  • 20. BUSINESS CONTINUITY PLAN o Assemble your Risk Assessment, your BIAs and your Strategy approach into one concise BCP o Attach all relevant documents (contact lists, reference documents, etc.) o Distribute physical and e-copies of your BCP to all response team members and relevant stakeholders o As required by legislation, submit a copy of your BCP to your BCP Coordinator o Set a review and plan exercise date with the BCP Coordinator o Absolutely never create an unwieldy binder of nonsense ...Plans are nothing – planning is everything...
  • 21. BCP EXERCISE & REVIEW Exercise your BCP to... o Prepare for the inevitability of a real disruption o ‘Skill up’ your staff who have a response role o Know exactly what to do, when and with whom o Determine and address planning gaps o Update plan and contact information o Re-examine business processes, where appropriate o Meet legislative and departmental obligation
  • 22. BCP INCIDENT MANAGEMENT •Conduct Impact Assessment •Determine Immediate Actions •Alert Incident Response Team Are Critical Functions Operational? •Maintain Operations •Initiate Incident Recovery •Debrief •Complete Gap Analysis YES NO •Convene Incident Response Team •Activate BCP •Alert MIT BCP Lead •Begin Incident Command (IC) •Re-assess Situation Minimum Operating Standard Achieved? YESNO •IC Alerts All Executive Staff and Stakeholders •Departmental Resources Assembled •EMO Notified •Incident Command Expands •Departmental Response Coordinated •Actions Undertaken to Achieve MOS POTENTIAL CRISIS INCIDENT SCOPE - FUNCTIONAL AREA _____________________________ SCOPE - DEPARTMENTAL/ GOM
  • 23. MIT CRITICAL FUNCTIONS/ SERVICES DIVISIONAL AREA CRITICAL FUNCTION/ SERVICE ACCOMMODATION SERVICES (IN TRANSITION) Facility Operations Space Planning ADMINISTRATIVE SERVICES Financial Services Information Technology BOARDS AND COMMITTEES Highway Traffic & Motor Transport Medical Review Licence Suspension Appeal EMERGENCY MEASURES & PROTECTIVE SERVICES (EMPS) EMO - Coordination of Emergency Response Protective Services ENGINEERING AND OPERATIONS Road Operations NAMO MOTOR CARRIER & TRANSPORTATION POLICY Motor Carrier Enforcement SUPPLY AND SERVICES (IN TRANSITION) VEMA Government Air Services MDA WATER CONTROL AND STRUCTURES Hydrologic Forecasting Flood Operations
  • 24. BCP RESOURCES Resources o OSHRM SharePoint http://cserv.internal/sites/mit-org/oshrm/bc/SitePages/Home.aspx o Emergency Measures Organization (EMO) http://www.gov.mb.ca/emo/ o Disaster Recovery Institute (DRI) http://www.dri.ca/index.php o Winnipeg Emergency Preparedness Program http://winnipeg.ca/epp/ o Public Safety Canada http://www.publicsafety.gc.ca/index-eng.aspx o Government of Canada – Emergency Preparedness Guide http://www.getprepared.gc.ca/cnt/rsrcs/pblctns/yprprdnssgd/index- eng.aspx
  • 25. REMEMBER A properly developed, maintained and exercised Business Continuity Plan will help you... o Reduce the risk and impact of business disruptions o Respond more effectively to the disruption event o Return to normal more quickly after a disruption o Improve responder skills sets and competencies o Be more responsive to emerging risks and vulnerabilities
  • 26. GROUP EXERCISE Continuity Event o Discuss the scenario before you at your tables o Determine the possible risk mitigation, preparedness, response and recovery options for this scenario o Document your results o Appoint a spokesperson to share your results with all 30 minutes
  • 27. GROUP EXERCISE Business Continuity o Discuss the scenario before you at your tables o Each team has been assigned to assist Air Services to develop their continuity plan o Discuss; o Possible Risk Mitigation and Assessment actions o What are the critical services? o People, process and things Air Services requires for their BCP o Share results with the room 30 minutes