This document summarizes the contents of a research paper or project. It includes chapters on introduction and background, methodology, research findings, and analysis and conclusion. It discusses the importance of effective communication in business and lists the basic functions of management. It provides background on the management consultant and training company that was consulted. It outlines methods of inquiry and includes sample tables and questionnaires on topics like the importance of English proficiency in the workplace. Overall recommendations emphasize practicing good communication skills like listening and finding mentors.