The document discusses planning effective business messages through a three-step writing process of planning, writing, and completing. It emphasizes analyzing the purpose and audience, gathering relevant information, and providing accurate information through the appropriate communication channel while relating positively to the audience and maintaining the company's image.
This document discusses choosing the right words when writing and speaking. It covers several topics:
1. The writing process of choosing words, assembling phrases, connecting sentences, and organizing paragraphs.
2. The different types and meanings of words including denotative, connotative, and how the same word can have different meanings depending on context.
3. Using references like dictionaries and thesauruses to help select words and understand meanings.
4. Guidelines for choosing words including using specific words, positive words, and avoiding negative, redundant or complex words. The goal is to communicate clearly and maintain goodwill.
Here are corrections for the commonly misused words:
1. Your jewelry and other luggage will be taken care of by your assistant.
2. We would appreciate it if you could be present at your regular meeting for trainers.
3. The applicants will please fill out the entire form regardless of the position applied for.
4. He was caught unaware despite precautions.
5. One of the faculty members requests student assistants.
6. He could not cope with difficulties; the reason is that he is not used to failures.
7. I was totally unaware that somebody had filled her glass with hot water.
8. I am submitting this proposal as a regular output regarding the semin
The document discusses improving business writing skills. It recommends having good teaching materials with model documents, an effective writing process, a trainer, and practice. The writing process involves prewriting like analyzing the purpose and audience, identifying the purpose, and selecting the best communication channel. Factors that determine the best channel include importance, feedback needs, permanence needs, cost, and formality. The document also discusses choosing positive, inclusive, and clear language appropriate for the audience.
The document summarizes key aspects of business writing and communication. It discusses that business writing aims to be purposeful, persuasive, and economical while being audience-oriented. It also outlines the writing process of prewriting, writing, and revising. Additionally, it emphasizes analyzing the purpose and audience of a message and selecting the appropriate communication channel based on factors like formality and feedback needs. The document stresses adapting messages to the audience through techniques like using inclusive language, a conversational but professional tone, and focusing on audience benefits.
One of the 7c's of business communication - CorrectnessVaibhav Duggal
The document discusses various aspects of correctness in written and spoken communication. It addresses grammar, punctuation, style, word choice, accuracy and clarity. For written communication, it focuses on avoiding dangling modifiers, maintaining coherence and parallel structure, and proper use of abbreviations, numbers and punctuation. For spoken language, it distinguishes between formal and informal registers. It also identifies words that are commonly confused and need differentiation.
This document discusses the 7 C's of communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It provides guidance on each C, including checklists to ensure messages are complete by answering all questions, concise by eliminating unnecessary words, considerate by focusing on the reader's benefits, concrete by using familiar precise language, and clear by using effective sentence structure and emphasis. The overall goal is to communicate information to readers accurately and effectively.
This document discusses choosing the right words when writing and speaking. It covers several topics:
1. The writing process of choosing words, assembling phrases, connecting sentences, and organizing paragraphs.
2. The different types and meanings of words including denotative, connotative, and how the same word can have different meanings depending on context.
3. Using references like dictionaries and thesauruses to help select words and understand meanings.
4. Guidelines for choosing words including using specific words, positive words, and avoiding negative, redundant or complex words. The goal is to communicate clearly and maintain goodwill.
Here are corrections for the commonly misused words:
1. Your jewelry and other luggage will be taken care of by your assistant.
2. We would appreciate it if you could be present at your regular meeting for trainers.
3. The applicants will please fill out the entire form regardless of the position applied for.
4. He was caught unaware despite precautions.
5. One of the faculty members requests student assistants.
6. He could not cope with difficulties; the reason is that he is not used to failures.
7. I was totally unaware that somebody had filled her glass with hot water.
8. I am submitting this proposal as a regular output regarding the semin
The document discusses improving business writing skills. It recommends having good teaching materials with model documents, an effective writing process, a trainer, and practice. The writing process involves prewriting like analyzing the purpose and audience, identifying the purpose, and selecting the best communication channel. Factors that determine the best channel include importance, feedback needs, permanence needs, cost, and formality. The document also discusses choosing positive, inclusive, and clear language appropriate for the audience.
The document summarizes key aspects of business writing and communication. It discusses that business writing aims to be purposeful, persuasive, and economical while being audience-oriented. It also outlines the writing process of prewriting, writing, and revising. Additionally, it emphasizes analyzing the purpose and audience of a message and selecting the appropriate communication channel based on factors like formality and feedback needs. The document stresses adapting messages to the audience through techniques like using inclusive language, a conversational but professional tone, and focusing on audience benefits.
One of the 7c's of business communication - CorrectnessVaibhav Duggal
The document discusses various aspects of correctness in written and spoken communication. It addresses grammar, punctuation, style, word choice, accuracy and clarity. For written communication, it focuses on avoiding dangling modifiers, maintaining coherence and parallel structure, and proper use of abbreviations, numbers and punctuation. For spoken language, it distinguishes between formal and informal registers. It also identifies words that are commonly confused and need differentiation.
This document discusses the 7 C's of communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It provides guidance on each C, including checklists to ensure messages are complete by answering all questions, concise by eliminating unnecessary words, considerate by focusing on the reader's benefits, concrete by using familiar precise language, and clear by using effective sentence structure and emphasis. The overall goal is to communicate information to readers accurately and effectively.
The document discusses seven principles for effective business communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides tips for applying each principle such as including all relevant details, using concise language and active voice, focusing on the recipient's needs, using specific examples and facts, choosing clear straightforward words, being tactful, and ensuring accuracy.
The document discusses the Seven C's of Communication, which are Completeness, Correctness, Conciseness, Courtesy, Clarity, Consideration, and Concreteness. It provides examples and guidelines for each C, such as providing all relevant information to answer questions completely, avoiding unnecessary words, using respectful and polite language, focusing on the audience, and using clear language with facts and examples. The Seven C's are an important framework for effective oral and written communication.
The document provides information on different types of workplace writings including business letters, emails, memorandums, reports, contracts, manuals, and PowerPoint presentations. It then gives tips for creating effective technical or workplace writings such as focusing on purpose and audience, satisfying document requirements, being concise, providing accurate information, expressing ideas clearly, formatting pages carefully, and managing time efficiently. Finally, it discusses the "7 Cs of Business Writing" - completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.
This document provides guidelines for effective business writing. It discusses maintaining a positive tone and outlook, using a reader-focused "you approach", organizing information logically and concisely, employing gender-neutral language, and avoiding slang. Additional tips are provided for email etiquette, such as keeping messages short and informing the reader of the topic upfront. The overall message is that business writing should be clear, polite, and tailored to the needs and perspective of the reader.
The document provides several strategies for improving word choice in writing, including being careful when using unfamiliar words or synonyms, focusing on strong nouns and verbs before adjectives, using the slash/option technique to brainstorm word choices, avoiding repetition unless it is purposeful, writing your thesis in multiple ways, reading your writing aloud slowly, talking through your argument instead of reading it, and having an outsider point out any confusing words or sentences.
The document provides guidelines for effective written communication. It discusses the essential elements of opening and closing paragraphs in business letters. It also covers principles of written communication such as completeness, conciseness, concreteness, consideration, clarity, courtesy, correctness. Additionally, it provides tips on dos and don'ts of correspondence and mechanics of letter writing.
The document summarizes the seven principles of effective business communication known as the "Seven C's". The seven C's are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C principle is defined in one to three sentences with examples provided. The principles guide effective composition of both written and oral business messages.
The document discusses the 7 C's of effective business communication. The 7 C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined in 1-3 sentences with examples provided for how to apply each principle when writing or speaking. The purpose is to ensure communication is comprehensive, concise, considers the audience, is specific and easy to understand, polite, and factually correct.
The document defines business English and discusses its importance. It provides definitions of business English as the language used for business situations, correspondence, and communication skills needed for work. It notes business English focuses on vocabulary used in commerce, trade, finance, and politics. The document also discusses why business English is important for career growth, the internet, and respect. It provides tips on how to improve business English such as being a good language student, broadening skills, increasing vocabulary, and setting SMART goals. Finally, it lists problems that can be lessened with strong business English skills like miscommunication, limited ideas, and professional failure.
It's about Communication Skills, also informative for students of BE.
I've used different fonts and styles in this slide that's why you may see different and simple fonts if those fonts are not installed in your computer. Sorry for that :)
Use this slide to make your communication more effective and more attractive.
Thank you!
The document provides guidance on writing effective correspondence through clear, concise, and vigorous writing. It discusses identifying standards for effective writing and techniques to improve writing, such as using active voice, eliminating wordy expressions, varying sentence length, and ensuring sentence clarity. The goal is to communicate messages in a single, rapid reading that is free of errors and easy to understand.
The document provides guidance on writing effective correspondence through clear, concise, and vigorous writing. It discusses writing with clarity by using active voice, eliminating wordiness, and ensuring sentence clarity. Specific techniques include using short words and sentences, writing paragraphs under 10 lines, and varying sentence length for emphasis and ease of reading. Wordy expressions like pompous diction, redundant pairs, and smothered verbs are defined and examples given for improving writing by removing them.
This document provides tips for improving writing skills important for business communication. It covers being correct by choosing the right words and proofreading. It stresses being concise by using fewer words to maintain attention. It also addresses being compelling through an engaging writing style and active voice. Finally, it discusses the importance of being clear by defining the audience and objectives and using an inverted pyramid structure. Mastering these four C's of correct, concise, compelling and clear writing can help one advance their career.
This document provides 50 tips for improving Business English skills across several areas:
1) Networking and socializing tips include saying hello properly, making small talk, and finding common interests.
2) Tips for telephoning include preparing for calls, answering calls politely, and using helpful phrases.
3) Presentation tips involve opening impactfully, signposting your points clearly, and putting yourself in the audience's perspective.
4) Additional tips cover writing emails, participating in meetings, reading business texts, developing listening skills, growing vocabulary, and strengthening grammar.
The document outlines the Seven C's of Effective Communication which are Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It defines each C and provides examples of how to apply them to ensure communication is effective. The Seven C's provide guidelines for choosing content and presentation style to tailor the message for its purpose and intended audience. Mastering these principles can help one become a stronger oral and written communicator.
The 7 Cs of Written Communication provides a checklist for clear communication. The 7 Cs are: clear, concise, correct, coherent, concrete, complete and courteous. When applied, the 7 Cs help ensure communications like emails, reports and presentations are well-constructed and the message is understood. Each C provides tips, such as being concise by removing unnecessary words, and being coherent by keeping messages focused on one topic. Examples of both good and bad communications are provided to illustrate applying the 7 Cs.
The document discusses 9 principles of effective business writing: correctness, conciseness, clarity, completeness, concreteness, consideration, courtesy, confidence, and conversational tone. Each principle is defined and guidelines are provided for how to achieve each one. Correctness involves using the appropriate language, facts, and writing mechanics. Conciseness means avoiding unnecessary words and repetition. Clarity requires choosing clear language and examples. Completeness means including all relevant information. Concreteness means using specific language and active verbs. Consideration means understanding the reader's perspective. Courtesy means being respectful and prompt. Confidence means having a positive tone. A conversational tone makes the writing natural and easy to understand.
This document provides information about writing task 1 of the IELTS general exam. It discusses the requirements of the task, which include writing over 150 words in the form of a letter within 20 minutes. It outlines the criteria that will be assessed, including task achievement, coherence, vocabulary, grammar, and formality. It then gives examples of different letter purposes, such as requesting information, giving information, making a complaint, or thanking someone. Useful language for requesting information in a letter is also provided, along with a sample letter responding to a task asking to make hotel arrangements.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
When planning a business message, one should analyze the situation by defining the purpose, considering the schedule, and profiling the audience. It is important to gather relevant information and adapt the message for the audience by choosing an appropriate channel and style. Effective business writing is purposeful, concise, and audience-centered.
The three-step writing process involves planning, writing, and completing a message. The planning step includes analyzing the purpose and audience, gathering relevant information, and selecting an appropriate medium. In the writing step, the message is composed using techniques like a positive tone and unbiased language. Finally, the message is revised, produced, proofread, and distributed to complete the process. Written communication is important for business for tasks like advertising and instruction. This process helps create effective written pieces.
The document discusses seven principles for effective business communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides tips for applying each principle such as including all relevant details, using concise language and active voice, focusing on the recipient's needs, using specific examples and facts, choosing clear straightforward words, being tactful, and ensuring accuracy.
The document discusses the Seven C's of Communication, which are Completeness, Correctness, Conciseness, Courtesy, Clarity, Consideration, and Concreteness. It provides examples and guidelines for each C, such as providing all relevant information to answer questions completely, avoiding unnecessary words, using respectful and polite language, focusing on the audience, and using clear language with facts and examples. The Seven C's are an important framework for effective oral and written communication.
The document provides information on different types of workplace writings including business letters, emails, memorandums, reports, contracts, manuals, and PowerPoint presentations. It then gives tips for creating effective technical or workplace writings such as focusing on purpose and audience, satisfying document requirements, being concise, providing accurate information, expressing ideas clearly, formatting pages carefully, and managing time efficiently. Finally, it discusses the "7 Cs of Business Writing" - completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.
This document provides guidelines for effective business writing. It discusses maintaining a positive tone and outlook, using a reader-focused "you approach", organizing information logically and concisely, employing gender-neutral language, and avoiding slang. Additional tips are provided for email etiquette, such as keeping messages short and informing the reader of the topic upfront. The overall message is that business writing should be clear, polite, and tailored to the needs and perspective of the reader.
The document provides several strategies for improving word choice in writing, including being careful when using unfamiliar words or synonyms, focusing on strong nouns and verbs before adjectives, using the slash/option technique to brainstorm word choices, avoiding repetition unless it is purposeful, writing your thesis in multiple ways, reading your writing aloud slowly, talking through your argument instead of reading it, and having an outsider point out any confusing words or sentences.
The document provides guidelines for effective written communication. It discusses the essential elements of opening and closing paragraphs in business letters. It also covers principles of written communication such as completeness, conciseness, concreteness, consideration, clarity, courtesy, correctness. Additionally, it provides tips on dos and don'ts of correspondence and mechanics of letter writing.
The document summarizes the seven principles of effective business communication known as the "Seven C's". The seven C's are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C principle is defined in one to three sentences with examples provided. The principles guide effective composition of both written and oral business messages.
The document discusses the 7 C's of effective business communication. The 7 C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined in 1-3 sentences with examples provided for how to apply each principle when writing or speaking. The purpose is to ensure communication is comprehensive, concise, considers the audience, is specific and easy to understand, polite, and factually correct.
The document defines business English and discusses its importance. It provides definitions of business English as the language used for business situations, correspondence, and communication skills needed for work. It notes business English focuses on vocabulary used in commerce, trade, finance, and politics. The document also discusses why business English is important for career growth, the internet, and respect. It provides tips on how to improve business English such as being a good language student, broadening skills, increasing vocabulary, and setting SMART goals. Finally, it lists problems that can be lessened with strong business English skills like miscommunication, limited ideas, and professional failure.
It's about Communication Skills, also informative for students of BE.
I've used different fonts and styles in this slide that's why you may see different and simple fonts if those fonts are not installed in your computer. Sorry for that :)
Use this slide to make your communication more effective and more attractive.
Thank you!
The document provides guidance on writing effective correspondence through clear, concise, and vigorous writing. It discusses identifying standards for effective writing and techniques to improve writing, such as using active voice, eliminating wordy expressions, varying sentence length, and ensuring sentence clarity. The goal is to communicate messages in a single, rapid reading that is free of errors and easy to understand.
The document provides guidance on writing effective correspondence through clear, concise, and vigorous writing. It discusses writing with clarity by using active voice, eliminating wordiness, and ensuring sentence clarity. Specific techniques include using short words and sentences, writing paragraphs under 10 lines, and varying sentence length for emphasis and ease of reading. Wordy expressions like pompous diction, redundant pairs, and smothered verbs are defined and examples given for improving writing by removing them.
This document provides tips for improving writing skills important for business communication. It covers being correct by choosing the right words and proofreading. It stresses being concise by using fewer words to maintain attention. It also addresses being compelling through an engaging writing style and active voice. Finally, it discusses the importance of being clear by defining the audience and objectives and using an inverted pyramid structure. Mastering these four C's of correct, concise, compelling and clear writing can help one advance their career.
This document provides 50 tips for improving Business English skills across several areas:
1) Networking and socializing tips include saying hello properly, making small talk, and finding common interests.
2) Tips for telephoning include preparing for calls, answering calls politely, and using helpful phrases.
3) Presentation tips involve opening impactfully, signposting your points clearly, and putting yourself in the audience's perspective.
4) Additional tips cover writing emails, participating in meetings, reading business texts, developing listening skills, growing vocabulary, and strengthening grammar.
The document outlines the Seven C's of Effective Communication which are Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. It defines each C and provides examples of how to apply them to ensure communication is effective. The Seven C's provide guidelines for choosing content and presentation style to tailor the message for its purpose and intended audience. Mastering these principles can help one become a stronger oral and written communicator.
The 7 Cs of Written Communication provides a checklist for clear communication. The 7 Cs are: clear, concise, correct, coherent, concrete, complete and courteous. When applied, the 7 Cs help ensure communications like emails, reports and presentations are well-constructed and the message is understood. Each C provides tips, such as being concise by removing unnecessary words, and being coherent by keeping messages focused on one topic. Examples of both good and bad communications are provided to illustrate applying the 7 Cs.
The document discusses 9 principles of effective business writing: correctness, conciseness, clarity, completeness, concreteness, consideration, courtesy, confidence, and conversational tone. Each principle is defined and guidelines are provided for how to achieve each one. Correctness involves using the appropriate language, facts, and writing mechanics. Conciseness means avoiding unnecessary words and repetition. Clarity requires choosing clear language and examples. Completeness means including all relevant information. Concreteness means using specific language and active verbs. Consideration means understanding the reader's perspective. Courtesy means being respectful and prompt. Confidence means having a positive tone. A conversational tone makes the writing natural and easy to understand.
This document provides information about writing task 1 of the IELTS general exam. It discusses the requirements of the task, which include writing over 150 words in the form of a letter within 20 minutes. It outlines the criteria that will be assessed, including task achievement, coherence, vocabulary, grammar, and formality. It then gives examples of different letter purposes, such as requesting information, giving information, making a complaint, or thanking someone. Useful language for requesting information in a letter is also provided, along with a sample letter responding to a task asking to make hotel arrangements.
The document discusses the seven C's of effective communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides guidelines for each C, such as including all necessary information for completeness, eliminating unnecessary words to be concise, focusing on the receiver's perspective in consideration, using specific facts and vivid language for concreteness, choosing precise words for clarity, being tactful and respectful for courtesy, and ensuring proper grammar, spelling and accurate information for correctness.
When planning a business message, one should analyze the situation by defining the purpose, considering the schedule, and profiling the audience. It is important to gather relevant information and adapt the message for the audience by choosing an appropriate channel and style. Effective business writing is purposeful, concise, and audience-centered.
The three-step writing process involves planning, writing, and completing a message. The planning step includes analyzing the purpose and audience, gathering relevant information, and selecting an appropriate medium. In the writing step, the message is composed using techniques like a positive tone and unbiased language. Finally, the message is revised, produced, proofread, and distributed to complete the process. Written communication is important for business for tasks like advertising and instruction. This process helps create effective written pieces.
The document provides guidance on writing different types of messages including routine requests, good news announcements, persuasive messages, and bad news messages. It discusses establishing credibility, sequencing messages, addressing the audience, and dealing with potential resistance. The three-step processes of planning, completing, and writing are emphasized for different message types. Cultural differences and ethical standards in messaging are also addressed.
This document provides guidance on writing effective bad news messages. It discusses two approaches - the direct approach and indirect approach. The direct approach clearly states the bad news in the second step, while the indirect approach buffers the bad news by discussing positive topics first before stating the bad news. Both approaches recommend providing reasons for the decision, focusing on solutions over problems, and maintaining a positive tone. The document also discusses strategies for different types of bad news messages like requests, organizational changes, and employment decisions.
Role Of Channels And Dimensions In Communicationrajat patel
The document discusses various aspects of communication channels and dimensions. It defines communication as the exchange of facts, ideas, opinions or emotions between two or more people. It then explains that channels refer to the medium used to transmit a message from the sender to the receiver. Channels are important for clear, effective and efficient communication as well as productivity and social impact. The document outlines different types of channels including verbal, nonverbal, simplex and duplex channels. It provides examples of different mediums and discusses factors like richness and benefits of various channels.
This document provides an introduction to technical communication. It discusses who creates technical communication and how it focuses on the reader. Typical forms of technical communication are then outlined such as instructions, user manuals, and reports. The document also covers ethics in technical communication such as plagiarism, falsifying information, and exploiting cultural differences. Strategies for effective technical communication include conducting research, avoiding ethical abuses, and being respectful of global cultural differences.
The document discusses the three-step process for planning, writing, and completing business messages. It recommends spending 50% of the time on planning, 25% on writing, and 25% on completing. The planning stage involves analyzing the situation, defining the purpose, and profiling the audience. The writing stage is when the message is drafted. The completing stage involves reviewing and finalizing the message. It also provides guidance on selecting an appropriate medium, organizing the message structure, outlining topics, and charting the organization.
90 Direct Marketing Tips in 60 Minutes, presented by Leah Eustace and Fraser Green at the Association of Healthcare Philanthropy Canadian Conference in April 2010.
This document provides an overview of business communication, including definitions, purposes, types, processes, styles, and techniques. It discusses the different kinds of communication (verbal, non-verbal), channels (formal, informal), audiences (internal, external), and components of the communication process (sender, message, medium, receiver, feedback). The document also outlines guidelines for effective business writing and communication, barriers to effective communication, and tips for improving writing style. Finally, it covers specific topics like memos, letters, and adapting communication to different organizational cultures.
Best practices in business writing and communicationstevenknoll
This document summarizes key topics in business communication including effective and ethical communication, professionalism in the workplace, intercultural business communication, writing tips, electronic messages and digital media, positive and negative messages, business presentations, and business reports. It discusses concepts such as the communication flow in organizations, developing trust and sharing ideas, team communication techniques, and ensuring ethical behavior in business.
This document outlines best practices for business writing and communication. It discusses topics like ethical communication, decision making, professionalism in the workplace, intercultural communication, writing tips, using electronic messages and digital media, delivering positive and negative messages, business presentations, and business reports, plans and proposals. Effective business communication requires understanding your audience, choosing an appropriate channel, and remaining professional.
Three step writing process bovee by ahsin yousafAhsin Yousaf
,three step writing process bovee by ahsin yousaf ,planning in communication ,planning ,writing in communication ,writing persuasive ,completing ,completing in communicatio
The document discusses various aspects of the communication process, including factors related to the source, message, and channel. It covers topics such as source credibility, the use of celebrities in endorsements, fear appeals in messages, and the use of humor. It also discusses how messages are encoded, interpreted, retained, and recalled by receivers of the communication.
This document provides guidance on writing persuasive messages. It discusses what types of documents are persuasive, including requests, proposals, letters, and reports recommending action. The primary purpose of persuasive messages is to have the reader act by providing enough information for them to know what to do and overcome any objections. Additional purposes include building a good image and relationship with the reader. The document recommends starting direct requests with the request and problem-solving messages with the shared problem. It also provides tips on organizing, tone, credibility, and motivating the reader to act promptly.
The document provides guidance on proper email etiquette. It discusses why email etiquette is important for effective communication without nonverbal cues. General formatting tips are outlined, such as keeping messages concise and using professional tone. Specific guidance is given for topics like delivering bad news, writing complaints, avoiding flaming, and knowing when email is not the best communication method.
Vision 6 David Smerdon Pr & Email Finaldavidsmerdon
Digital PR and email marketing are often misunderstood but share important similarities. Both can be accused of being spammy or misleading but effective practices involve getting proper consent, identifying the sender, and allowing easy unsubscription. A best practice is to use email to foster deeper customer relationships through targeted, frequent communications at different stages of the customer lifecycle rather than just one-time mass mailings. Costs for email marketing can be as low as $150 per month to reach thousands of recipients.
My ppt @ bec doms on business communicationBabasab Patil
The document discusses various types of business communication and report writing. It covers topics such as correspondence, emails, resumes, cover letters, meeting agendas, minutes, and report structure. Key points include the five steps to report writing, components of formal reports, guidelines for effective business communication, and tips for resumes, references, and avoiding bias in language.
Chapter 10 - Communicating and Informatiion Technologydpd
The document discusses organizational communication, the communication process, and information technology. It describes the three ways communication flows through organizations, lists the steps in the communication and message-sending processes, and defines key terms like information, information technology, data, and different types of information systems. It also provides examples of information networks and e-commerce models like business-to-business, business-to-customer, and peer-to-peer.
This document provides an overview of good communication skills and business writing. It discusses five main methods of communication - written, spoken, symbolic gestures, visual images, and multimedia. It then covers various aspects of business writing like business letters, memos, reports, notices, and sales letters. Key tips are provided for writing clearly, concisely, courteously, completely and correctly. The document also discusses grammar, punctuation, and strategies for effective planning and structuring of business documents.
This document discusses improving personal and organizational communication. It describes the basic communication process and how filters can distort messages. It provides ways to improve communication skills, such as sending clear messages, listening actively, and using feedback. It also discusses formal and informal communication channels in organizations and using technology like email and voicemail effectively.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
The document compares flooding in Pakistan and Australia in 2010-2011. The Pakistan floods affected over 20 million people, caused over $43 billion in damages, and resulted in more than 2000 deaths across several provinces. In contrast, the Australian floods directly affected fewer people, caused approximately $2 billion in damages, and resulted in only 1 confirmed death across several central and northern Victorian cities and towns. The document also notes differences in medical aid staff and Angelina Jolie's involvement between the two flood events.
The document provides an overview of information systems and networking concepts. It discusses client/server architecture and how processing is shared between clients and servers. It also describes the network layer model and how data is packaged and routed. Additionally, it covers local area networks, wireless networks, and the Internet as a network of networks that connects computers globally.
The document provides an overview of operating systems and application software. It discusses how the operating system manages hardware resources and allows multiple programs to run concurrently. It also describes common types of application software like word processors, spreadsheets, databases, and web browsers. The document explains that while companies typically use commercially available software, customized software may be developed internally using programming languages to gain a competitive advantage.
This document provides a summary of key concepts related to IT hardware, including:
1) It discusses the electronic components of hardware like transistors, binary numbers, and character encoding that allow processing and storage of data.
2) It describes the major components of processing hardware like the CPU, memory, and how instructions are executed.
3) It outlines different types of input and output hardware devices that allow entering and displaying of data, as well as various storage options for large amounts of data.
This document provides an overview of key concepts in information systems, including databases, data storage methods, information integration challenges, business intelligence, and how organizations use IT to support business activities. It describes the core components of IT infrastructure including hardware, software, networks and how they work together. It also discusses databases, data organization, data storage and sharing methods, and how IS supports business transactions and processes.
This document summarizes the key points from the introduction chapter of the textbook "Information Systems: Creating Business Value". It discusses the importance of knowledge work and knowledge workers in modern businesses. It defines key terms like data, information, information systems, and different types of IS. It also explains how factors like globalization and the internet are impacting businesses and their need for timely access to data and information.
The document provides an overview of using SQL to query relational databases, logical modeling to create relational databases, and querying multitable databases. It also discusses using XML for data transfer.
Specifically, it covers: using SQL to query single and multitable databases; logical modeling using entity-relationship diagrams; converting entity-relationship diagrams into relational data models; and performing JOIN operations to query relationships across multiple tables.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses planning effective business messages through a three-step writing process of planning, writing, and completing. It emphasizes analyzing the purpose and audience, gathering relevant information, and providing accurate information through the appropriate communication channel while relating positively to the audience and maintaining the company's image.
The document discusses the employment interview process from preparation through follow up. It covers researching the organization, anticipating questions, preparing your own questions, handling different types of interviews, following up after with thank you notes or messages, and other potential follow up messages like requesting more time or accepting/declining a job offer. The main goal of an interview is to determine if the applicant is a good fit for the role and organization while also allowing the applicant to assess if the job and company align with their goals. Proper preparation, research, interview skills and follow up are important for success.
The document discusses various aspects of searching for employment, including what employers look for in candidates, organizing one's job search approach, tips for writing resumes and application letters, and submitting resumes both physically and online. It covers resume formatting and content, common resume problems to avoid, and cultural considerations for employment messages depending on the audience.
The document outlines different types of routine, good-news, and goodwill messages and provides tips for writing each type of message in 3 steps: stating the request, explaining and justifying the request, and closing the message. The types of messages include routine requests, claims and adjustments, requests for information and action, good news announcements, and goodwill messages.
This document outlines the steps for completing business messages, including a three-step writing process of planning, writing, and completing. It discusses moving past the first draft to focus on content, style, tone, organization, and readability. The document also covers starting the revision process, reviewing for readability, editing for clarity, focusing on conciseness, revising with technology, document design elements, professional image, proofreading the final message, and distributing the message.
The document discusses organizing and structuring business messages. It recommends a three-step writing process of planning, writing, and completing. Good organization clarifies the subject and purpose, logically groups ideas, and excludes irrelevant information. Organizing the message involves defining the main idea, limiting the scope, grouping support, and establishing the sequence. There are three types of messages - routine, persuasive, and bad news - each with different audience reactions and approaches. Composing the message requires the right style, tone, sentences, and paragraphs.
The document discusses organizing and structuring business messages. It recommends a three-step writing process of planning, writing, and completing. Good organization clarifies the subject and purpose, logically groups ideas, and excludes irrelevant information. Organizing the message involves defining the main idea, limiting the scope, grouping support, and establishing the sequence. There are three types of messages - routine, persuasive, and bad news - each with different audience reactions and approaches. Composing the message requires the right style, tone, sentences, and paragraphs.
This document discusses effective communication and teamwork, including types of teams, roles within teams, decision making processes, conflict resolution, cooperation, meetings, listening skills, barriers to listening, nonverbal communication, and maximizing nonverbal skills. It provides an overview of team dynamics and processes, challenges that can arise, and strategies for resolving issues and working collaboratively.
This document discusses effective business communication and provides recommendations. It covers topics like the benefits of strong communication, characteristics of effective messages, internal and external communication channels, barriers to communication, and how to develop efficient messages and overcome challenges through audience-centered and ethical approaches. The goal is to achieve success through practical, clear, persuasive communication tailored to stakeholders.
The 7 C's of communication are:
1. Completeness - ensuring the message contains all relevant information for the intended reaction or response.
2. Conciseness - composing the message briefly while including all key points.
3. Consideration - keeping the audience in mind when composing the message and focusing on their benefits or interests.
4. Concreteness - making statements specific rather than general to avoid misunderstanding.
5. Clarity - composing the message so the receiver understands it clearly.
6. Courtesy - using respectful words appropriate for the audience.
7. Correctness - carefully attending to grammar, mechanics, accuracy and appropriate language level.
5. Profile Your Audience Decision Makers and Key People Overall Size of Audience Overall Composition Level of Understanding Expectations and Preferences Probable Reaction
6. Gather Information Viewpoints of Others Supervisors, Colleagues, and Customers Reports and Company Documents Audience Input
8. Channel and Medium A Continuum of Media Richness Face-to-Face Telephone E-mail Notes, Letters, Memos Fliers, Bulletins, Standard Reports Richer Leaner
9.
10. Electronic Media Voice Mail Videotape Faxing Instant Messages Teleconference Computer Conference E-mail Websites Global Communication
11. Reduced Productivity Privacy Issues Inappropriate Content Speed of Information Time-Zone Barriers Dispersed Audience Electronic Communication Disadvantages Advantages
12. Relating to the Audience “ You” Attitude Positive Tone Credible Image Polite Treatment Bias-Free Language Corporate Image
13. The “You” Attitude To help us process this order, we must ask for another copy of the requisition. So that your order can be filled promptly, please send another copy of the requisition. You should never use that type of paper in the copy machine. That type of paper doesn’t work very well in the copy machine. Instead of This Use This Instead of This Use This
You’ll face a variety of communication assignments in your career, both oral and written. Your purpose is not to dazzle your readers with your extensive knowledge or powerful vocabulary. Instead, your messages must exhibit the following characteristics: Purposeful. Business messages provide information, solve a problem, or request the resources necessary to accomplish a goal. Every message you prepare will have a specific purpose. Audience-centered. Business messages help audiences understand an issue, collaborate on accomplishing a goal, or take some action. So every message must reflect the audience’s background, point of view, and needs. Concise. Business messages respect everyone’s time by presenting information clearly and efficiently. Every message you prepare will be as short as it can be without detracting from the subject. The goal of effective business writing is to express your ideas rather than to impress your audience. One of the best ways to do so is to follow a systematic writing process.
The specific actions you take to write business messages will vary with each situation, audience, and purpose. However, following a three-step writing process will help you write more effective messages. Planning. Clarify your purpose and gather information to inform, persuade, or motivate your audience. Select the channel and medium that suit both your needs and those of your audience. Establish a good relationship with your audience. Planning business messages is the focus of this chapter. Writing. Organize your ideas and commit your thoughts to words, write sentences and paragraphs, and select illustrations and details to support your main idea. Writing business messages is discussed in Chapter 5. Completing. Review the content and organization for overall style, structure, and readability. Revise and rewrite until your message is clear; then edit for details such as grammar, punctuation, and format. Next produce your message, putting it into the form that your audience will receive. Finally, proof the final draft for typos, spelling errors, and other mechanical problems. Completing business messages is discussed in Chapter 6. As a general rule, try using roughly half of your time for planning. Use less than a quarter of your time for writing your document. Then use more than a quarter of your time for completing the project (so that you don’t shortchange important final steps such as revising and proofing).
When planning, think about your purpose first. For a business message to be effective, its purpose and its audience must complement each other. All business messages have a general purpose : to inform, to persuade, or to collaborate with your audience. This overall purpose determines both the amount of audience participation you need and the amount of control you have over your message. Business messages also have a specific purpose . To help define the specific purpose, ask yourself what you hope to accomplish with your message and what your audience should do or think after receiving it. Consider whether your purpose is worth pursuing at this time. To help you decide whether to proceed, ask yourself four questions: Is your purpose realistic? Is this the right time? Is the right person delivering your message? Is your purpose acceptable to your organization?
Identify the primary audience. If you can reach the decision makers or opinion molders in your audience, other audience members will fall in line. Determine the size of your audience. A report for wide distribution requires a more formal style, organization, and format than one directed to three or four people in your department. Determine the composition of the audience. Look for common denominators that tie audience members together across differences in culture, education, status, or attitude. Include evidence that touches on everyone’s area of interest. Gauge your audience’s level of understanding. If audience members share your general background, they’ll understand your material without difficulty. If not, you must educate them. Include only enough information to accomplish your objective. Everything else is irrelevant and must be eliminated. Project your audience’s expectations and preferences. Will members of your audience expect complete details or will a summary of the main points suffice? Do they want an e-mail or will they expect a formal memo? Estimate your audience’s probable reaction. If you expect a favorable response, state conclusions and recommendations up front and offer minimal evidence. If you expect skepticism, introduce conclusions gradually, and include more evidence.
Before you compose your message, you’ll need to gather some information. When writing long, formal reports, you’ll conduct formal research. Other kinds of business messages, require less formal information gathering. Whether you’re preparing for an informational interview with your supervisor, writing an e-mail message to a close colleague, or gathering opinions for an article to appear in your organization’s monthly newsletter, you can gather information to satisfy your audience’s needs by using these informal methods: C onsidering others’ viewpoints . You might put yourself in others’ position to consider what they might be thinking, feeling, or planning. Reading reports and other company documents . Consider company annual reports, financial statements, news releases, memos, marketing reports, and customer surveys for helpful information. Chatting with supervisors, colleagues, or customers . Fellow workers and customers may have information you need, or they may know what your audience will be interested in. Asking your audience for input . If you’re unsure of what audience members need from your message, ask them—whether through casual conversation (face-to-face or over the phone), informal surveys, or unofficial interviews.
The key to effective communication is determining your reader’s information needs and then responding to them. Often, your audience’s information needs are readily apparent. In other cases, your audience may not be particularly good at telling you what’s needed. Also, try to think of information needs that your audience may not even be aware of. Be sure the information is accurate. There’s no point in answering all your audience’s questions if the answers are wrong. Your organization is legally bound by any promises you make, so be sure your company is able to follow through. Review any mathematical or financial calculations. Check all dates and schedules, and examine your own assumptions and conclusions to be certain they are valid. Be sure the information is ethical. Messages can be unethical simply because information is omitted. So just how much detail should you include? If you’re unsure about your audience’s information needs, offer enough detail to avoid misleading them, and offer to provide more upon request. Be sure the information is pertinent. When deciding how to respond to your audience’s information needs, remember that some points will be of greater interest and importance than others. You must choose and emphasize the points that will have the most impact on your audience.
Selecting the best channel and medium for your message can make the difference between effective and ineffective communication. You must choose between the oral or written channel, and you must consider the media within each channel. Make sure your channel and medium match your purpose and your audience, and then tailor your message accordingly. Time and cost are also factors that will affect your choice of channel and medium. Media richness is the value of a medium in a given communication situation. Richness is determined by a medium’s ability to convey a message via more than one informational cue, facilitate feedback, and establish personal focus. Face-to-face communication is the richest medium because it is personal, it provides both immediate verbal and nonverbal feedback, and it conveys the emotion behind the message. Unaddressed documents, such as fliers, are the leanest media. Choose the richest media for non-routine, complex messages; to extend and humanize your presence throughout the organization; to communicate caring to employees; and to gain employee commitment to organizational goals. Use leaner media to communicate simple, routine messages.
Primary oral communication media include face-to-face conversation, telephone calls, speeches, presentations, and meetings. Oral communication offers immediate feedback. This is the channel to use when you want the audience to ask questions and make comments or when you’re trying to reach a group decision. It’s also the best channel if your message has an emotional component and you want to read the audience’s body language or hear the tone of their response. Written business messages can provide a permanent record of detailed, complex information. The most common written business messages are letters, memos, and reports. Both letters and memos can be classified by function into three categories: (1) routine, good-news, and goodwill messages; (2) bad-news messages; and (3) persuasive messages. Reports and proposals are factual, objective documents that may be distributed to insiders or outsiders. In length, they range from a few to several hundred pages, and they are generally more formal in tone than a typical business letter or memo.
Voice mail can be used to replace short memos and phone calls that need no response. It is most effective for goodwill and other positive messages. Teleconferencing is best for informational meetings, but ineffective for negotiation. Videotape is often effective for getting a motivational message out to a large number of people; however, it offers no opportunity for immediate feedback. Computer conferencing allows users to meet and share documents in real time. Attention is focused on ideas rather than on who communicates them. Faxing provides hard copy messages, despite time-zone barriers. However, faxed messages are not private and may look unprofessional. E-mail offers speed, low cost, easy access, portability, and convenience. It’s best for communicating brief, noncomplex, time-sensitive information, but its effectiveness depends on the skill of those who use it. Instant messaging allows people to carry on real-time, one-on-one, and small-group text conversations. These conversations aren’t recorded or saved, so they don’t clog the company’s network. Websites offer interactive communication through hyperlinks, allowing readers to absorb information non-sequentially: they can take what they need and skip everything else.
Electronic messages are useful when you need speed, when you’re physically separated from your audience, when time zones differ, and when you must reach a dispersed audience personally. The Internet, e-mail, voice mail, and faxes allow people from opposite ends of the world to work together 24 hours a day, seven days a week. This global collaboration enables companies to build products, run operations, and deliver services better, faster, and cheaper. E ven though electronic messages offer advantages, they aren’t problem-free. For example, people sometimes include questionable content in e-mail. While this new openness allows companies get input from a wider variety of people, it can also create tension and interpersonal conflict. Furthermore, because e-mail is so cheap and easy to send, people tend to overuse it. Another drawback is lack of privacy. Even if your message goes only where you originally intended, any recipient can easily forward it to someone else. In addition, e-mail and voice mail can legally be monitored by employers, and both can be subpoenaed for court cases. Employee productivity is constantly interrupted by e-mail, voice mail, faxes, and conference calls. Employees also diminish their productivity by surfing the Web and visiting non-business-related sites during working hours.
Once you’ve chosen an appropriate channel and medium, you’re still not ready to start writing yet. Effective communicators do more than simply conveying information. They establish a good relationship with their audience. The first step is to clarify your relationship with the audience. Are you friends with common interests? Are you total strangers? Are you equal in status, experience, and education? Are are you unequal in these areas? In order to compose business messages that establish good relationships, remember the following points: Use the “you” attitude. Emphasize the positive. Establish your credibility. Be polite. Use bias-free language. Project the company’s image. The slides which follow illustrate these points in greater detail.
Approach in your messages by adopting a “you” attitude ––that is, speaking and writing in terms of the audience’s interests, hopes, and preferences. On the simplest level, adopt the “you” attitude by replacing terms that refer to yourself and your company with terms that refer to your audience. In other words, use you and yours instead of I, me , mine, we, us, and ours. Too many business messages have an “I” or “we” attitude. The message tells what the sender wants, and the audience is expected to go along with it. The “you” attitude isn’t just a matter of using one pronoun rather than another; it’s a matter of genuine empathy. It’s the thought and sincerity that count, not the pronoun. The important thing is your attitude toward audience members and your appreciation of their position. On some occasions, you’ll do better to avoid using you . For instance, using you in a way that sounds dictatorial is impolite. If someone makes a mistake, you may want to minimize ill will by pointing out the error impersonally. You might say, “We have a problem,” instead of “You caused a problem.” When using the “you” attitude, consider the policies of your organization and the attitudes of other cultures. In some cultures, it is improper to single out one person’s achievements because the whole team is responsible for the outcome. Some companies have a tradition of using a formal, impersonal style. In such cases, confine your use of personal pronouns to informal letters and memos.
Another way of establishing a good relationship with your audience is to emphasize the positive side of your message. When you’re criticizing or correcting, don’t hammer on the other person’s mistakes. Avoid referring to failures, problems, or shortcomings. Focus instead on what he or she can do to improve. Emphasize what’s in it for him or her, not why you want that person to do something. In general, try to state your message without using words that might hurt or offend your audience. Substitute mild terms (euphemisms) for those that have unpleasant connotations. However, don’t carry euphemisms to extremes. If you’re too subtle, people won’t know what you’re talking about. It would be unethical to speak to your community about relocating refuse when you’re really talking about plans for disposing of toxic waste. In the end, people respond better to an honest message delivered with integrity than to sugar-coated double-speak.
Credibility is based on how reliable you are and how much trust you evoke in others. With a familiar group, your credibility has already been established. If audience members are strangers or doubt your expertise, during the initial portion of your message, use the following methods to gain credibility. Show an understanding of your audience situation by emphasizing common ground or using technical and professional terms that identify you as a peer. Clarify your credentials . Mentioning one or two aspects of your background is enough. If your title or the name of your organization do not impress your audience, mention the name of a person your audience respects. Credibility is enhanced by the quality of the information you provide. Support your points with objective evidence . Audience members will recognize that you have the facts, and they’ll respect you. Be sincere . You also risk losing credibility if you seem to be currying favor with insincere compliments. If you lack faith in yourself, you’re likely to communicate an uncertain attitude that undermines your credibility. The key to being believable is to believe in yourself .
Be polite and courteous to members of your audience and consider their needs and feelings. You will undoubtedly be frustrated and exasperated by other people. Venting emotions rarely improves the situation and can jeopardize goodwill . Instead, be gentle when expressing yourself. Some situations require more diplomacy than others. If you know your audience well, you can get away with being less formal. However, when you are communicating with people who outrank you or with people outside your organization, an added measure of courtesy is usually needed Written communication often requires more tact than oral communication. When you’re speaking, your words are softened by your tone of voice and facial expression, and you can adjust to the feedback you get. But written communication is stark and self-contained. If you hurt a person’s feelings in writing, you can’t soothe them right away because the lack of feedback prevents you from seeing his or her reaction. Another simple but effective courtesy is to be prompt in your correspondence. If possible, answer your mail within two or three days. If you need more time to prepare a reply, call or write a brief note to say that you’re working on an answer. Most people are willing to wait if they know how long the wait will be. What annoys them is the suspense.
Bias-free language avoids unethical, embarrassing language blunders related to gender, race, ethnicity, age, and disability. Gender bias. Avoid sexist language by using the same label for everyone (don’t call a woman chairperson and then call a man chairman ). Reword sentences to use they or to use no pronoun at all. Vary traditional patterns by sometimes putting women first ( women and men, her and his ). Racial and ethnic bias. The central principle is to avoid language suggesting that members of a racial or an ethnic group have stereotypical characteristics. The best solution is to avoid identifying people by race or ethnic origin unless such a label is relevant. Age bias. As with gender, race, and ethnic background, mention the age of a person only when it is relevant. When referring to older people, avoid such stereotyped adjectives as spry and frail. Disability bias. Avoid mentioning a disability unless it is pertinent. If you must refer to someone’s disability, avoid terms such as handicapped, crippled , or retarded. Put the person first and the disability second.
Even though establishing a good relationship with the audience is your main goal, give some thought to projecting the right image for your company. When you communicate with outsiders, on even the most routine matter, you serve as the spokesperson for your organization. The impression you make can enhance or damage the reputation of the entire company. Thus your own views and personality must be subordinated, at least to some extent, to the interests and style of your company.