The Griswold Solutions SeriesTM 
Building 
Caregiver 
Resilience 
Preserving Your 
Capacity to Care 
© 2014 Griswold International, LLC
Presented by: 
© 2014 Griswold International, LLC 
Jane Meier Hamilton, MSN, RN 
CEO and Founder 
Partners on the Path, LLC 
• Nurse for 40 years/family caregiver for 20 years 
• Support professional & family caregivers 
• Content expertise in caregiver stress, resilience 
& compassion fatigue
© 2014 Griswold International, LLC 
It was not so 
long ago that patients 
and family caregivers…too often 
felt cast adrift by their health care 
professionals, who were trained in the 
science and jargon of medicine. Health 
care works best when the patient or family 
caregiver is not simply an interested 
bystander, but an integral part of health 
care. Patients and families are ‘vital 
voices’ in improving the provision of 
quality health care. 
John Schall, Executive Director 
of Caregiver Action Network 
In November 
We Celebrate 
National 
Family 
Caregiver’s 
Month 
Source: http://nfca.typepad.com/pfe_top_25_best_practices/themes.html
Family Caregivers Professional Caregivers 
© 2014 Griswold International, LLC 
Thank You, Caregivers! 
Capable, Committed and Compassionate!
Objectives 
• Resilience: Definition and importance 
• Lack of resilience: Impact on organizations 
• Assessing caregiver resilience 
• Resilience-building strategies for caregivers 
• Strategies that professionals can use to promote 
caregiver resilience 
• Helpful resilience-building resources 
© 2014 Griswold International, LLC
BRAIN WRITING 
Solutions 
Brainwriting is… 
• a fun, engaging way to brainstorm 
• sharing as many ideas as possible within a short timeframe 
Brainwriting Process 
• Listen for our questions 
• When prompted, enter your solutions using the webinar chat function 
• Don’t overthink or agonize…There are no right or wrong answers 
Brainwriting Outcomes 
• Peer-to-peer learning and sharing 
• A publication that benefits others involved in this topic 
Important 
• Avoid sharing any information that you would not want others to see 
Orange Arrow Button: 
Minimizes or expands the 
GoToWebinar control panel. 
© 2014 Griswold International, LLC © 2013 Griswold International, LLC
Resilience 
The ability to... 
· withstand 
· recover 
· grow 
...in the face of stressors 
and changing demands. 
© 2014 Griswold International, LLC 
- US Air Force
Personal Resilience 
The forces of fate 
that bear down on man 
and threaten to break him 
also have the capacity 
to ennoble him. 
© 2014 Griswold International, LLC 
- Viktor Frankl
Why Caregiver Resilience Matters 
For Individuals For 
© 2014 Griswold International, LLC 
· Patient outcomes 
· Cost 
· Length of stay 
· Readmissions 
· Satisfaction 
· Teamwork 
· Personal toll 
(physical, mental/ emotional, 
occupational, social, spiritual) 
· Strength & stamina 
· Coping 
· Bouncing back/ 
forward 
Organizations
Ten Resilience Factors 
· Optimism 
· Facing fear 
· Moral compass 
& altruism 
· Meaning, purpose 
& growth 
· Social support 
© 2014 Griswold International, LLC 
· Role models 
· Training 
· Brain fitness: mind 
& heart 
· Flexibility: cognitive 
& emotional 
· Religion & spirituality
Resilience-Building Model 
© 2014 Griswold International, LLC 
Improving 
stress response 
Adverse or 
stressful events 
Self-care 
practices 
Increasing 
resilience 
Biopsychosocial-spiritual 
well-being 
Positive adaptation 
and cognitive 
transformation 
Used with permission: Grafton et. al. 
2010. The Power Within: Oncology 
Nursing Forum, 11, 698-704.
How Can I Build My Resilience? 
© 2014 Griswold International, LLC 
Sources: www.rand.org and 
www. samueliinstitute.org 
Social 
Total 
Force 
Fitness 
Spiritual 
Physical 
Behavioral 
Nutritional 
Medical 
Environmental 
Psychological 
• Substance 
Abuse 
• Hygiene 
• Risk Mitigation 
• Social support 
• Task cohesion 
• Social cohesion 
• Family 
cohesion 
• Access 
• Immunizations 
• Screening 
• Prophylaxis 
• Dental 
• Service values 
• Positive beliefs 
• Meaning making 
• Ethical leadership 
• Accomodate diversity 
• Strength 
• Endurance 
• Flexibility 
• Mobility 
• Coping 
• Awareness 
• Beliefs/Appraisals 
• Decision making 
• Engagement 
• Heat/Cold 
• Altitude 
• Noise 
• Air quality 
• Food quality 
• Nutrition requirements 
• Supplement use 
• Food choices
Acts That Build Resilience 
1. Physical 2. Nutritional 
© 2014 Griswold International, LLC 
· Balanced, healthy diet 
· Adequate fluid intake 
· Avoid empty calories 
· Exercise: fitness/stamina 
· Adequate sleep and rest 
· Good hygeine/appearance 
· Drug, alcohol, tobacco use
Acts That Build Resilience 
3. Medical 4. Environmental 
© 2014 Griswold International, LLC 
· Environmental stressors 
- Temperature 
- Noise & interruptions 
- Air quality 
· Workplace/home safety 
· Limiting risks 
· Organization & beauty 
· Accessing quality 
health care 
· Preventive screenings 
· Managing injuries 
· Managing 
chronic conditions
Acts That Build Resilience 
5. Psychological 6. Behavioral 
© 2014 Griswold International, LLC 
· Avoid stress numbing 
· Problem-focused coping 
· Recognize/share feelings 
· Persist despite difficulty 
· Physically work off emotion 
· Self-belief 
· Realistic optimism 
· Mindfulness: calm & focus 
· Accept uncertainty 
· Re-label & normalize
Acts That Build Resilience 
7. Social 8. Spiritual 
© 2014 Griswold International, LLC 
· Values, beliefs & purpose 
· God/Source of meaning 
· Pray/Worship/Meditate 
· Nature & the arts 
· Seek inspiration 
· Link to positive support 
- Emotional 
- Informational 
- Hands-on help 
· Physical/cyber communities 
· Fun, socializing & hobbies 
· Time-off & time alone 
· Separate work/home
Practice Healthy Self-Care 
Protective: 
Like daily dental care 
High Leverage: Small acts guard health 
Add-to: Not to replace problem solving 
© 2014 Griswold International, LLC
Importance of Professional Support 
· Assessing family caregiver needs 
· Incorporating into team decisions 
· Effectively implementing care plan 
· Preventing relapse and readmission 
© 2014 Griswold International, LLC
Solutions and Tools 
© 2014 Griswold International, LLC 
Caregiver 
Resilience 
Tools 
Caregiver 
Engagement 
Tools
Advocacy: Next Step in Care 
http://www.nextstepincare.org/ 
Engagement 
Tool: 
© 2014 Griswold International, LLC
Advocacy: Next Step in Care 
Care Coordination: New Guides for Health Care 
Providers and for Family Caregivers 
· A Family Caregiver's Guide to Care Coordination 
· A Professional Care Coordinator's Guide to Partnering 
with Family Caregivers 
New Tool Helps Hospital Staff to Work 
with Family Caregivers 
· Understanding and Integrating Family Caregivers into the 
Re-Engineered Discharge 
© 2014 Griswold International, LLC
More Engagement Tools 
© 2014 Griswold International, LLC 
http://bit.ly/1DJ5It5 
Engagement 
Tool:
Advocacy: Project RED 
http://bit.ly/1wwHCPM 
Engagement 
© 2014 Griswold International, LLC 
Tool:
Action Plan for Building Resilience 
Download this free 
worksheet to help 
guide you through: 
· Assessing current practices 
· Planning helpful new approaches 
Download Here: 
http://bit.ly/1v5UhoT 
© 2014 Griswold International, LLC
More Resilience Tools 
APA: The Road To Resilience 
© 2014 Griswold International, LLC 
http://bit.ly/1pIPkjZ 
The Resilience Factor 
Authors: K. Reivich & A. Shatte 
Resilience 
Authors: S.M. Southwick 
& D.S. Carney 
The Resilient Clinician 
Author: R.J. Wicks 
Bounce 
Author: R.J. Wicks 
Resilience 
Tools:
Tools: Caregiver Action Network 
http://www.caregiveraction.org/ http://bit.ly/1rth9fQ 
© 2014 Griswold International, LLC 
Front Page Toolbox 
Resilience 
Tools:
Tools: Family Caregiver Alliance 
© 2014 Griswold International, LLC 
https://www.caregiver.org/ 
Resilience 
Tool:
Tools: The Resilience Scale 
© 2014 Griswold International, LLC 
http://bit.ly/1z54us6 
Resilience 
Tool:
Tools for Professionals 
http://bit.ly/1t902oU 
© 2014 Griswold International, LLC 
American Psychological Association 
Resilience 
Tool:
Key Takeaways 
Caregiving is meaningful, 
but takes a toll 
Resilient caregivers support patient wellness 
and recovery, and prevent readmissions 
Important role for professionals: assess 
and support family caregivers 
© 2014 Griswold International, LLC
Open QA 
1. Click to expand 
if necessary 
2. Type questions here 
© 2014 Griswold International, LLC
© 2014 Griswold International, LLC 
National 24x7 Care Line: 
800-GRISWOLD 
www.GriswoldHomeCare.com 
Brought to you by: 
Extraordinary Home Care 
at Affordable Rates Since 1982 
Griswold Home Care offers access to affordable 
non-medical care options to assist your loved one. 
CareAssure Screening System™ 
The Griswold Golden Rule: We only approve 
caregivers we would trust in our own homes. 
QuickCare Placement™ 
We give each family access to the most 
experienced caregivers available. 
ValueCare Commitment™ 
Simple Rates. Unmatched Value. Our all-inclusive 
rates are among the most affordable.

Building Caregiver Resilience

  • 1.
    The Griswold SolutionsSeriesTM Building Caregiver Resilience Preserving Your Capacity to Care © 2014 Griswold International, LLC
  • 2.
    Presented by: ©2014 Griswold International, LLC Jane Meier Hamilton, MSN, RN CEO and Founder Partners on the Path, LLC • Nurse for 40 years/family caregiver for 20 years • Support professional & family caregivers • Content expertise in caregiver stress, resilience & compassion fatigue
  • 3.
    © 2014 GriswoldInternational, LLC It was not so long ago that patients and family caregivers…too often felt cast adrift by their health care professionals, who were trained in the science and jargon of medicine. Health care works best when the patient or family caregiver is not simply an interested bystander, but an integral part of health care. Patients and families are ‘vital voices’ in improving the provision of quality health care. John Schall, Executive Director of Caregiver Action Network In November We Celebrate National Family Caregiver’s Month Source: http://nfca.typepad.com/pfe_top_25_best_practices/themes.html
  • 4.
    Family Caregivers ProfessionalCaregivers © 2014 Griswold International, LLC Thank You, Caregivers! Capable, Committed and Compassionate!
  • 5.
    Objectives • Resilience:Definition and importance • Lack of resilience: Impact on organizations • Assessing caregiver resilience • Resilience-building strategies for caregivers • Strategies that professionals can use to promote caregiver resilience • Helpful resilience-building resources © 2014 Griswold International, LLC
  • 6.
    BRAIN WRITING Solutions Brainwriting is… • a fun, engaging way to brainstorm • sharing as many ideas as possible within a short timeframe Brainwriting Process • Listen for our questions • When prompted, enter your solutions using the webinar chat function • Don’t overthink or agonize…There are no right or wrong answers Brainwriting Outcomes • Peer-to-peer learning and sharing • A publication that benefits others involved in this topic Important • Avoid sharing any information that you would not want others to see Orange Arrow Button: Minimizes or expands the GoToWebinar control panel. © 2014 Griswold International, LLC © 2013 Griswold International, LLC
  • 7.
    Resilience The abilityto... · withstand · recover · grow ...in the face of stressors and changing demands. © 2014 Griswold International, LLC - US Air Force
  • 8.
    Personal Resilience Theforces of fate that bear down on man and threaten to break him also have the capacity to ennoble him. © 2014 Griswold International, LLC - Viktor Frankl
  • 9.
    Why Caregiver ResilienceMatters For Individuals For © 2014 Griswold International, LLC · Patient outcomes · Cost · Length of stay · Readmissions · Satisfaction · Teamwork · Personal toll (physical, mental/ emotional, occupational, social, spiritual) · Strength & stamina · Coping · Bouncing back/ forward Organizations
  • 10.
    Ten Resilience Factors · Optimism · Facing fear · Moral compass & altruism · Meaning, purpose & growth · Social support © 2014 Griswold International, LLC · Role models · Training · Brain fitness: mind & heart · Flexibility: cognitive & emotional · Religion & spirituality
  • 11.
    Resilience-Building Model ©2014 Griswold International, LLC Improving stress response Adverse or stressful events Self-care practices Increasing resilience Biopsychosocial-spiritual well-being Positive adaptation and cognitive transformation Used with permission: Grafton et. al. 2010. The Power Within: Oncology Nursing Forum, 11, 698-704.
  • 12.
    How Can IBuild My Resilience? © 2014 Griswold International, LLC Sources: www.rand.org and www. samueliinstitute.org Social Total Force Fitness Spiritual Physical Behavioral Nutritional Medical Environmental Psychological • Substance Abuse • Hygiene • Risk Mitigation • Social support • Task cohesion • Social cohesion • Family cohesion • Access • Immunizations • Screening • Prophylaxis • Dental • Service values • Positive beliefs • Meaning making • Ethical leadership • Accomodate diversity • Strength • Endurance • Flexibility • Mobility • Coping • Awareness • Beliefs/Appraisals • Decision making • Engagement • Heat/Cold • Altitude • Noise • Air quality • Food quality • Nutrition requirements • Supplement use • Food choices
  • 13.
    Acts That BuildResilience 1. Physical 2. Nutritional © 2014 Griswold International, LLC · Balanced, healthy diet · Adequate fluid intake · Avoid empty calories · Exercise: fitness/stamina · Adequate sleep and rest · Good hygeine/appearance · Drug, alcohol, tobacco use
  • 14.
    Acts That BuildResilience 3. Medical 4. Environmental © 2014 Griswold International, LLC · Environmental stressors - Temperature - Noise & interruptions - Air quality · Workplace/home safety · Limiting risks · Organization & beauty · Accessing quality health care · Preventive screenings · Managing injuries · Managing chronic conditions
  • 15.
    Acts That BuildResilience 5. Psychological 6. Behavioral © 2014 Griswold International, LLC · Avoid stress numbing · Problem-focused coping · Recognize/share feelings · Persist despite difficulty · Physically work off emotion · Self-belief · Realistic optimism · Mindfulness: calm & focus · Accept uncertainty · Re-label & normalize
  • 16.
    Acts That BuildResilience 7. Social 8. Spiritual © 2014 Griswold International, LLC · Values, beliefs & purpose · God/Source of meaning · Pray/Worship/Meditate · Nature & the arts · Seek inspiration · Link to positive support - Emotional - Informational - Hands-on help · Physical/cyber communities · Fun, socializing & hobbies · Time-off & time alone · Separate work/home
  • 17.
    Practice Healthy Self-Care Protective: Like daily dental care High Leverage: Small acts guard health Add-to: Not to replace problem solving © 2014 Griswold International, LLC
  • 18.
    Importance of ProfessionalSupport · Assessing family caregiver needs · Incorporating into team decisions · Effectively implementing care plan · Preventing relapse and readmission © 2014 Griswold International, LLC
  • 19.
    Solutions and Tools © 2014 Griswold International, LLC Caregiver Resilience Tools Caregiver Engagement Tools
  • 20.
    Advocacy: Next Stepin Care http://www.nextstepincare.org/ Engagement Tool: © 2014 Griswold International, LLC
  • 21.
    Advocacy: Next Stepin Care Care Coordination: New Guides for Health Care Providers and for Family Caregivers · A Family Caregiver's Guide to Care Coordination · A Professional Care Coordinator's Guide to Partnering with Family Caregivers New Tool Helps Hospital Staff to Work with Family Caregivers · Understanding and Integrating Family Caregivers into the Re-Engineered Discharge © 2014 Griswold International, LLC
  • 22.
    More Engagement Tools © 2014 Griswold International, LLC http://bit.ly/1DJ5It5 Engagement Tool:
  • 23.
    Advocacy: Project RED http://bit.ly/1wwHCPM Engagement © 2014 Griswold International, LLC Tool:
  • 24.
    Action Plan forBuilding Resilience Download this free worksheet to help guide you through: · Assessing current practices · Planning helpful new approaches Download Here: http://bit.ly/1v5UhoT © 2014 Griswold International, LLC
  • 25.
    More Resilience Tools APA: The Road To Resilience © 2014 Griswold International, LLC http://bit.ly/1pIPkjZ The Resilience Factor Authors: K. Reivich & A. Shatte Resilience Authors: S.M. Southwick & D.S. Carney The Resilient Clinician Author: R.J. Wicks Bounce Author: R.J. Wicks Resilience Tools:
  • 26.
    Tools: Caregiver ActionNetwork http://www.caregiveraction.org/ http://bit.ly/1rth9fQ © 2014 Griswold International, LLC Front Page Toolbox Resilience Tools:
  • 27.
    Tools: Family CaregiverAlliance © 2014 Griswold International, LLC https://www.caregiver.org/ Resilience Tool:
  • 28.
    Tools: The ResilienceScale © 2014 Griswold International, LLC http://bit.ly/1z54us6 Resilience Tool:
  • 29.
    Tools for Professionals http://bit.ly/1t902oU © 2014 Griswold International, LLC American Psychological Association Resilience Tool:
  • 30.
    Key Takeaways Caregivingis meaningful, but takes a toll Resilient caregivers support patient wellness and recovery, and prevent readmissions Important role for professionals: assess and support family caregivers © 2014 Griswold International, LLC
  • 31.
    Open QA 1.Click to expand if necessary 2. Type questions here © 2014 Griswold International, LLC
  • 32.
    © 2014 GriswoldInternational, LLC National 24x7 Care Line: 800-GRISWOLD www.GriswoldHomeCare.com Brought to you by: Extraordinary Home Care at Affordable Rates Since 1982 Griswold Home Care offers access to affordable non-medical care options to assist your loved one. CareAssure Screening System™ The Griswold Golden Rule: We only approve caregivers we would trust in our own homes. QuickCare Placement™ We give each family access to the most experienced caregivers available. ValueCare Commitment™ Simple Rates. Unmatched Value. Our all-inclusive rates are among the most affordable.