Building A Successful Imaging Project with Patient Care in Mind
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In this presentation, Health Well Done President Cathy Dolan-Schweitzer reveals the critical preparation your team needs to streamline patient care in the built environment.
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Building A Successful Imaging Project with Patient Care in Mind
- 2. What we will learn today Why is that important? HWD method Team Roles Inspire audience by capturing hearts and minds Benefit of "Return of Involvement" PREPARING YOU TO STREAMLINE PATIENT CARE WITH YOUR BUILT ENVIRONMENT
- 11. Healthy Patient
- 14. Healthy Team
- 15. Healthy Team Who What Role Do They Play Share Wisdom Experience
- 16. Imaging Professional 1. Patient needs 2. Staff needs 3. Culture of community 4. Technology Integration & Workflow 5. Enough square footage
- 17. Facilities Staff 1. Staff & patient shut down communication 2. Department permits 3. Make their life easy 4. Logistics & resources 5. Approvals for plans & work
- 18. Project Manager 1. Need people to work together 2. Collect all facts on costs 3. Present Information clearly 4. Approvals for plans & work 5. Take an objective view point
- 19. Architect 1. Patient needs 2. Staff needs 3. Culture of community 4. Technology needs 5. Details of storage
- 21. Healthy Project
- 28. Return On Involvement Feel more prepared to care for patients Engaged & empowered Serve the medical professionals & patient Excited about their new environment YOUR TEAM RESPONSE
- 30. cathy@healthwelldone.com THANK YOU AND PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS Cathy Dolan Schweitzer President Health Well Done 917 747 4845
Editor's Notes
- MY name is CDS and today we are going to talk about streamlining patient care into your built environment. I am talking about when you are building out a MRI, CAT Scan or EP Cath Lab suites what is your role and why it is important you put time and effort into this new project that has been dropped on your lap. Yes I realize Yet one more responsibility but we are going to show you how to use a simple patient centric strategy that gives you the ability to take control of your capital imaging projects get them done on time and on budget without forgetting about the patient and your staff. Each of you have enough responsibility on your plates to begin with and when a project is added to your responsibilities you want to be able to be prepared to manage it and not stress out. Projects are easy until you add in the people that is when you have the drama. etc. When you work on a team what will your role be and what roles will the other people play? How will the team be inspired and is there a return on everyone’s involvement? So if you listen very carefully today you will walk away with a method to develop your own skills at the same time giving you the creative license to frame your culture and personal style. What I mean by this is each of you have your own work style and the healthcare organization has a unique culture, geography and patients. If you take the time to use the process and tools when you are tasked with buying and installing a new MRI, Cat Scan or EP Cath lab to name a few all you need to do is think of three steps:
- Let me begin with my own patient story. For many years I lead teams of professional medical and in the construction field to specifically build-out patient centered environments. I’m not exactly one of your normal people. I was born into a chaotic family (really the stork dropped me at the wrong house) with the project management gene so as much as I believed in making sure our teams took the time to think through the patient experience but deep down inside I wanted control over the budget and the schedule. Sometimes that may have taken the lead. All that changed when I became a patient because I went from being a fast paced health care executive in total control to sitting in a hospital bed with no control. I went from leading teams to needing teams to do every little thing. I went from fast paced to no pace and when things slowed down I began to notice more things. I noticed the nurses and doctors every move, what they tripped over, whether or not they smiled and showed warmth. I noticed noises every single noise, I notices smells, cleaners, were they green or strong pungent, food- guess what we are having for dinner tonight, flowers yes they were beautiful. Think about a Sunday morning sitting in an outdoor café watching people scurry along the street, you see them try to figure out their story while listening to the conversations, street sounds and feeling the breeze.
- One of the most important thing I noticed was that I worked in healthcare for 14 years and I thought I knew healthcare but I had much more to learn. At this very moment is when I decided I needed to spread the word that all of us might very well be in the same situation and when we slow down and have time to look around what will we see, feel, smell? The thing that stays on our mind is are we safe, can we trust our caregivers and will we be cared for in the very best possible manner in this vululable state. It starts with the environment. When you go to someones house and look around if things are clean, organized and present well you have a sense of confidence that these people care. They care about themselves. Each and every one of us may be sitting in a hospital bed looking around thinking who the heck built this place. My story may be your story one day so it really matters that we spend our capital dollars wisely. Let’s get this done. I remember it was a beautiful day in May when I was sitting at the hospital BBQ picnic table eating corn on the cob and BBQ Chicken with Phil and Jackie my work mates. Little did I know that by the end of the day I would be scheduled for a Cat Scan and surgery. One minute I was enjoying the sun and food and the next minute the doctor is telling me she is going to use the DeVinc robot to do surgery to suck the tumor out that they discovered in my annual checkup. Dr. Onyx did state that things may change once she got the result of the Cat Scan. Change they did because once she saw that the tumor was pushing up on my bladder she said sorry I have got to get in there and get my hands around it. Here I was.. never really had any medical issue let alone a Cat Scan. When I needed to schedule a Cat Scan I got to choose where I could schedule my Cat Scan and I decide to have that done at the Darien Imaging Center because I lead the team to build that center.
- I knew it well and was impressed with the staff when I handed the keys over to the manager Beth and her she was committed to taking care of the place because they were involved in the project from start to finish. Beth met with her staff while they shared thier wisdom and experience and felt empowered because they could see her own ideas and suggestions built right into the environment. Being on the team we all built relationships as we moved toward our vision a soothing, warm and relaxing environment that would serve this affluent community. An imaging center like no other. With an outdoor terrace, full glass windows, beautiful wood reception desk with a fish tank to screen patients admissions. Artwork that taught about the glaciers and brought the outdoors in along with a café style area with a TV with snacks and drinks. Yes from the minute I walked into the place I felt in trusted hands. I trusted that they would take good care of me. And they did. How did we know in the beginning of designing and planning this place that it would turn out so well? We didn’t but we focused on the patient, picked the right team, make sure everyone on the team was engaged by taking the time to listen to what they were saying. We created an environment rich with stories so we each got to know each other and what was important to us as a person and our profession. You see stories equal connections, equal relationships which equals better people and workplaces. All of this inspires action. This is why I create a storytelling tool to help each of you use your stories to create relationships and connections. Called the SPA tool – Story what are the points of the story and how do we apply the story to the design, infection prevention and or logistics.