1. Bridging Gap Amongst
Colleagues- In the Right Spirit
Prof Dr Indranil Dutta
Professor, Dept of OBG
IQCMC, Durgapur
Past President KOGS
2.
3.
4. • As healthcare professionals, we see the consequences of
violence in the patients we treat.
• However, healthcare professionals are increasingly
becoming the targets for violence in our work
environment.
• Workplace violence is preventable and should NEVER be
accepted as part of a healthcare professional’s job.
5. • The National Institute for Occupational Safety and
Health (NIOSH)
• “Any physical assault, threatening behavior, or verbal abuse
occurring in the work setting”
• The World Health Organization (WHO) and the
International Council of Nurses (ICN)
• “Incidents where staff are abused, threatened or assaulted in
circumstances related to their work, including commuting to
and from work, involving an explicit or implicit challenge
to their safety, well-being or health.
6. Where Do we Go Wrong?- from point
of view of doctors
• Medical Jousting - The historical meaning of jousting is to be
engaged in a sporting contest in which two opponents on
horseback fight with lances.
When such comment/criticism is made by a medical
professional on the work/treatment of another doctor, it is
termed as medical jousting.
7. • In a common scenario, it is practiced by some doctors out of
jealously against fellow colleagues in profession.
• It is usually done when the other doctor has more patients or
the doctor who is making such comments has feeble
knowledge about the field of other doctor.
• It is often seen that the practitioners of different
streams/fields criticize the work of others because their
intervention/modality of treatment is different.
9. Ethics - signifies moral values
Medical ethics – moral principles
for registered medical
practitioners in their dealings with
each other, their patients and
state
10. • Medical etiquette
• conventional laws, customs of
courtesy and code of conduct
for doctor with his colleagues
11. DUTIES OF MEDICAL PRACTITIONERS
towards one another
• 1. Extend same honour, respect & good
behavior as expected from them
• 2. Should not do or utter anything to
lower down the name of colleagues
• 3. Should not entice patients away
from colleagues
• 4. Free medical service to fellow
colleagues
31. • Lack of Sensitivity to
Receiver
• Lack of Basic
Communication Skills
• Insufficient
Knowledge of the
Subject
• Emotional
• Physical Distractions
• Channel Barriers.
• Long Communication
Chain.
Transmitting
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
Decoding
Barriers.
Interference
• Lacking confidence
Encoding
Barriers
• No Provision for
Feedback
• Inadequate Feedback.
37. • Empathize by the other person
• Know how to read non-verbal communication
• Improve listening skill
• Be clear and to thepoint
• Ask open ended questions
• Tell people what you can do rather than what
you cant
• If you don’t have something nice to say, don’t
say at all.
How to improve communication at work
38. How To Move Forward
• Develop academic relation with colleagues
• Maintain Low Key
• Attend and communicate with colleagues via
medium of conferences, CME’s
• Respect Juniors
• If in Higher position – Help Juniors to come
forward
• Never show superiority
• NO TO MEDICAL jousting
