Communication skills and breaking bad news.pptx

1. AETCOM Module- An
overview
Dr. Imon Paul
Professor & HOD, Dept. of Psychiatry
Dean (Academics)

2. Objectives
What is AETCOM? How to teach?

3. What is AETCOM?
Refers to Attitude, Ethics and Communication
competencies for IMG
Overall goal:
• to create IMG possessing requisite knowledge, skills, attitudes,
values and responsiveness, so that he or she may function
appropriately and effectively as a physician of first contact of
the community while being globally relevant.

5. The Hidden Curriculum
• Professionalism -attributes, behaviors, commitments, values, and goals
that characterize a profession.
• Ethics refers to careful and systematic analysis of moral decisions and
behaviors and practicing those decisions.
• Ethical principles such as respect for persons, informed consent, and
confidentiality are basic tenets of medical practice.
• Traditionally, professionalism and ethics diffused passively by watching
teachers and seniors

6. Is it really needed to teach attitude and
communication skills to medical students?

7. Requirement of an explicit curriculum

8. Communicator with patients, families, colleagues and
community

9. • Ability to communicate adequately, sensitively, effectively and respectfully
with patients in a language that the patient understands and in a manner
that will improve patient satisfaction and health care outcomes.
• Ability to communicate with patients in a manner respectful of patient’s
preferences, values, prior experience, beliefs, confidentiality and privacy.
• Ability to communicate with patients, colleagues and families in a manner
that encourages participation and shared decision-making.

11. What does ‘Professional’ mean?
• Committed to excellence, is ethical, responsive and accountable to patients,
community and the profession
• Practices selflessness, integrity, responsibility, accountability and respect.
• Respects and maintains professional boundaries between patients, colleagues and
society.
• Ability to recognize and manage ethical and professional conflicts.
• Abides by prescribed ethical and legal codes of conduct and practice.

12. What does ‘Professional’ mean?
Committed to
• excellence
• is ethical
• responsive
Accountable to
• patients
• community
• profession
Practices
• selflessness
• integrity
• responsibility
• accountability
• respect

13. What does ‘Professional’ mean?
Abides by prescribed ethical and legal codes of conduct
and practice.
Ability to recognize and manage ethical and professional
conflicts.
Respects and maintains professional boundaries between
patients colleagues society

14. Two major aspects of teaching professionalism include
Explicit teaching of cognitive base
stage appropriate opportunities for
experiential learning and reflection
throughout the curriculum.
The domains of attitude and communications with
emphasis on ethics therefore need to be taught directly
and explicitly throughout the curriculum.

15. What is New in Attitude and Communication Module?
Strives to strike
a balance
between explicit
teaching and
experiential
learning.
Explicit
teaching
Experiential
learning

16. Communication Skill
• Building the doctor patient relationship - Body Language, Introduction.
• Opening the discussion – Gaining Confidence.
• Gathering information
• Understanding the patient’s perspective – Physical / Emotional / Social
• Sharing information – Medical Advice.
• Reaching agreement on problems and plans – Discuss treatment options.
• Providing closure – Future course / Follow up

17. Breaking a bad news
SPIKES- Six- Step Protocol for Delivering Bad News
• Step 1: S- Setting Up The Interview
• Step 2: P- Assessing The Patient’s Perception
• Step 3: I- Obtaining The Patient’s Invitation
• Step 4: K- Giving Knowledge And Information To The Patient
• Step 5: E- Addressing The Patient’s Emotions With Empathic Responses
• Step 6: S- Strategy and Summary

18. Challenges

19. A 54 year old man named Mr. Surendra Patel is admitted for acute chest pain in a medical centre. His
father had died of a myocardial infarction at the age of 60. Two years ago, his brother had been admitted to
a hospital with a myocardial infarction and had died after complications following an angioplasty. Mr.
Patel is a diabetic and is on multiple oral hypoglycemic agents with moderate control. After initial
stabilization, the patient is comfortable and pain-free after analgesics, nitrates and statins. Preliminary
blood tests and ECG confirm an acute coronary event. The next morning, the senior cardiologist makes
rounds and reviews the patient. “You have unstable angina, Mr. Patel and require an angiogram. You may
also require either a stent or coronary bypass after the procedure. The nurse will provide you with the
necessary paperwork. Please sign it and I will plan the procedure for 4.35 AM tomorrow morning.”.
“Doctor sahib”, asked Mr. Patel, “I am not comfortable with the idea of an angiogram; my brother died on
the table when an angioplasty was being done. Aren’t there other tests thatyou can do? I am not happy
with this option”. “Your brother would have had it with someone else, Mr. Patel - I have the best hands in
town; nothing will happen when I do it” retorted the cardiologist. “But aren’t there any other options to see
what I have? Is this the only test? I have read somewhere that you can do a CT angiogram”, persisted Mr.
Patel. “Are you the doctor or am I the doctor?” retorted the cardiologist angrily. “If you are ready to do as
I say, sign the papers and I will see you in the Cath lab tomorrow. Otherwise you are free to get
discharged”. He stomped out.

20. Points for discussion
1. Extent of patient autonomy.
2. Informed consent and informed refusal.
3. Conflict between autonomy and beneficence.
4. What should the patient be told about a procedure?
5. What must the informed consent include?

22. • List of resources :
• Attitude, Ethics and Communication (AETCOM) Competencies for the Indian Medical Graduate - Medical
Council of India
• Jonathan Martin, Margaret Lloyd and Surinder Singh. Professional attitudes: can they be taught and
assessed in medical education. Clinical Medicine Vol 2 No 3 May/June 2002 217
• Walter f. Baile, Robert Buckman, Renato Lenzi, Gary Glober, Estela a. Beale, Andrzej p. Kudelkab.
Spikes—a six-step protocol for delivering bad news: Application to the patient with cancer The
oncologist 2000;5:302-311
• Whitcomb ME. What does it mean to be a physician? Acad Med.2007; 82: 917-8.
• Eisenberg C. It is still a privilege to be a doctor? N Engl J Med 1986; 314:1113-1114.