SlideShare a Scribd company logo
http://www.sxc.hu/profile/icekitty37
@bmassey
@bmassey
http://www.beyondphilosophy.com/blog/dress-for-success/ 
@bmassey
http://www.sciencedirect.com/science/article/pii/S0022103112000200 
@bmassey
http://www.sciencedirect.com/science/article/pii/S0022103112000200 
@bmassey
Write a headline and image for 
a designer clothing retailer.
http://gossipcheck.com
©Mark Seliger
www.saidaonline.com 
LATimes.com 
iconolast.com
How do you organize what you know about 
your customers so that you can take action?
Your Web site has 3 or 4 visitors coming 
from thousands of different places. 
Who are they? 
Why are they visiting? 
What information do they need to take action? 
How do they like to receive information?
http://www.sxc.hu/profile/ispap
http://www.sxc.hu/profile/craiova
http://www.sxc.hu/profile/forwardcom
Where does someone making $175,000 per year live? 
http://www.sxc.hu/profile/fevdm http://www.sxc.hu/profile/fevdm
In the searcher’s words, why did they come looking for this solution 
today?
http://www.sxc.hu/profile/hamletnc 
“I need a plumber…” 
http://www.sxc.hu/profile/pepo
“I NEED A PLUMBER!”
Buyer Legends
Methodical 
Competitive 
Humanist 
Spontaneous 
E m o t i o n a l L o g i c a l 
Q u i c k D e c i s i o n s S l o w D e c i s i o n s 
Brian and Jeffrey Eisenberg, 
Waiting for Your Cat to Bark?
Competitive Methodical 
Spontaneous Humanist 
E m o t i o n a l L o g i c a l 
Q u i c k D e c i s i o n s S l o w D e c i s i o n s 
Photos Wikipedia
Behavioral Database 
Google Analytics, Site Catalyst 
Click Tracking Software 
Crazy Egg, ClickTale 
Split Testing 
Optimizely, VWO, Unbounce
Spit testing is for everyone.
Fear paying too much. 
See shopping a part of the fun. 
Want to be the expert.
Fear buying the wrong thing. 
See shopping as part of the cost. 
Looking for expert help.
Top Performing Ads 
20% Off Window Treatments 
We Bring the Showroom to You. 
Free Local Design & Measure! 
www.decorview.com 
$100 off Power Shades 
Sale on Automated Fashions. 
Free Local Design & Measure! 
www.decorview.com
Quick 
Transactional 
Deliberate 
Free Shipping Relational
Technically Savvy 
Higher Income 
Older 
Genital Warts 
(Jineetol Whaartsch)
Older? 
Less Tech 
Savvy?
Here, Lost Lucy’s are Mostly 
New Visitors
Increased size of search box, 
removed drop down options.
(Do your own split test)
More Analytics Tutorials 
You Are My Friends

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