Kalaum Thomas has over 4 years of experience in IT and holds certifications including CCENT and CCNA. He has worked in IT roles at John Peter Smith Hospital and Baylor Scott & White Health, where his responsibilities included desktop support, network support, troubleshooting hardware and software issues, and assisting with installations of systems like VPNs and VOIP phones. He now works as an IT Professional and Buyer at John Peter Smith Hospital.

1. Kalaum Thomas CCENT, CCNA
2420 Poplar Spring Rd. Fort Worth Texas 76123
469-288-7556 / KalaumT@gmail.com
INFORMATION TECHNOLOGY-NETWORK SUPORT
SUMMARY OF QUALIFICATIONS
Cisco Certified Network Associate, Cisco Certified Entry Network Technician with over 4 years of IT professional experience. I
understand the role of IT within the organization regarding hardware, software, network, and information security. Skill sets includes
desktop support on Microsoft operating systems, Cisco experience with routers, switches, and networking installations, IP-
configurations and troubleshooting.
Certifications
Cisco Certified Entry Networking Technician CCENT
Cisco Certified Network Associate CCNA
Key Strengths
OSI Model,T1/T3, IPS/IDS, Vmware, VPN, Fiber, TACACS+, Radius, Subnetting, Telnet, SSH, HSRP, Token Ring, SNA,
Telecommunications, Remedy, TCP, UDP, ARP, SMTP, DNS, DHCP, SNMP, IPv4, IPv6, OSPF, RIP, EIGRP, Cisco Routers (1841,
1941, 2620XM, 2621XM, 2811, 2901, 2911), Cisco Switches (2950-24, 2950T, 2960), Cisco Call Manager/Cisco Unity Server, VLAN
Trunking, Static Routing, Networking Addressing Translation (NAT), Port Addressing Translation (PAT), LAN/WAN,
HEAT-Help Desk Service & Support, Ticketing System
EMPLOYMENT
John Peter Smith Hospital,
Buyer/ IT Professional 6/2014-Current
 RASMAS-Risk and Safety Management Alert System
 Analyze incidents & resolve underlying problems
 Assists in research, analysis, problem solving, and actively participates in the testing and implementation of new systems
(RQC)
 Researched issues using available information resources
 Tracks issues to resolution updating the internal knowledge base while communicating learning with relevant departments
 Troubleshooting on (DI) Document Imaging Software
 Process orders for hardware & software upgrades
 Capital Order Processing
 Creating Standard, Standing, Service & Blanket Purchase Orders
 Assisted the IT department in setting up VPN’s
 Assisted in the installation and configuration of VOIP phones
 Installed the VPN client Cisco Any Connect for remote users
 Troubleshooting LAN/WAN connectivity
Baylor Scott & White Health, Inc 6/2010-6/2014
Strategic Sourcing Coordinator – Supply Chain Management – Information Technology
 Troubleshooting on (AEC Soft) vendor vetting software
 Follow up on tickets at pre-defined intervals until resolved
 Assist Vendors with Account Resets
 Supports and maintain user accounts. Creates, changes, and deletes user accounts for multiple systems
 Manage & monitor internal assets to ensure accurate inventory records
 Handled help desk escalation’s through tickets & phone
 Diagnosed and resolved technical computer hardware and software issues using trouble shooting skills
 Technical support for all end users with PC hardware and software issues using ticket management systems
 Act as a liaison between customers and internal support
 Follow standard help desk procedures log all help desk interactions
 Redline & Negotiated IT Contracts, and Service Agreements
 Research product data usage for contract utilization purposes
Procurement Buyer I - Supply Chain Management – Information Technology, OR & Biomed
 Provide support to customers on telephone, email, and tickets
 Identifies and escalates situations requiring urgent attention
 Processed Orders of Information Technology, OR, Biomed
 Create purchase orders for repairs & services.
 Work closely with Contracting and Accounts Payable to resolve invoice and item discrepancy issues.
 Create, transmit, and ensure timely delivery of purchase orders from 730 vendors.
 Analyze pricing reports, purchase orders and item master files for accuracy.
 Communicate effectively with coworkers and maintains strong vendor relationships.
 Analyzes the invoice matching and receiving reports to resolve discrepancies in coordination with Accounts Payable.

2.  Submit high priority orders for Anesthesia, OR, PACU, Pain Management, Perfusion, and Sterile Process.
Supply Chain Representative – Support Services
 Advise Users on Appropriate Actions
 Create and send tickets to appropriate departments utilizing ticket tracking system.
 Answered phones and performed Customer Service Functions
 Redirect problems to correct resources
 Track and route problems, request, and document resolutions
 Research questions using available information resources
EDUCATION
Arkansas Tech University, Russellville AR 08/15-05/17
Bachelor of Professional Studies (BA) Information Technology
TARRANT COUNTY COLLEGE, Arlington, TX. 01/10-07/12
Associate of Arts (AA) GPA: 3.0 Total Hours Achieved: 78 Credits