Keith F. Dyson has over 15 years of experience in telecommunications with a top secret security clearance. He currently works as a System Specialist at Saint Elizabeth Hospital, where he manages the security network system and troubleshoots issues. Prior to this, he held telecommunications roles at Verizon Federal Network Systems and the Department of Justice, gaining experience installing VOIP phones, fiber optic cables, and other secure communication systems.

1. Keith F. Dyson
15316 Bennett’s Run Ct 202-553-7183
Brandywine, MD 20613 Keithfrancis1972@hotmail.com
U.S. CITIZEN
Clearance Level: TS/SCI Poly
Summary
Fifteen years of experience as a telecommunications professional with a top level security clearance.
Extensive experience in installation of VOIP phones, call pilot systems, secure telephone systems,
management and operations of electronic ticketing system supporting all telecommunication requests by
end users.
PROFESSIONAL EXPERIENCE
Department of Behavioral Health, Saint Elizabeth Hospital (SEH), Washington, DC
April 2013- Present
System Specialist
 Manage the security network system; provide oversight for troubleshooting customer issues on behalf
of the U.S. Department of Behavioral Health, Saint Elizabeth Hospital (SEH).
 Manage and oversee SEH’s security operating systems by troubleshooting system issues and
resolving each problem using documented procedures, reference manuals, and acquired expertise.
 Serve as the Project Manager (PM) responsible for providing oversight in the design of the
organization’s security intrusion detection systems for 1,100 SEH employees and patients; Monitor
contractor performance to ensure that the quality of products and services is acceptable with strict
adherence to governing policies, principles, and practices in the delivery of operational management
services.
 Perform preventative maintenance on automated security equipment to ensure all systems are
operating properly.
 Receive, review, and delegate customer service ticket requests for day to day operational functions
within SEH; determine the priority level of each customer service ticket and work with outside
vendor support to resolve intricate systems issues.
 Serve as the principal advisor regarding hospital safety procedures for over 800 SEH employees and
patient; Research and brief Executive level staff of new technology upgrades for the organization’s
security systems to ensure safety of all SEH staff and patients.
 Serve as the Contracting Officer's Technical Representative (COTR) managing 1.3 million dollar
contracts; serve on the Special Projects Committee for SEH security systems upgrades which develop
acquisitions and proposals to ensure procurements are performed properly and adequately
documented.
 Oversaw source selection and reviewed technical and price proposal to ensure that fair market prices
are received, thus saving tax payer money.
 Provide contract oversight by developing and reviewing Statement of Work (SOW), Request for
Proposal (RFP) and finalizing solicitations to acquire secure electronic systems.
 Review Performance Management (PM) reports to develop quality improvement initiatives for SEH;
provide recommendations, approve service invoices and initiate contract modifications for the
procurement of security equipment to improve hospital operations.
 Manage mission critical network services such as SEH's main Fire Panel, the Perimeter Intrusion
Detection System (PIDS), Taut Wire Intrusion Detection System (TWIDS), Intercom Access Control
Systems, and the Internet Protocol Video Management Systems (IPVMS).
 Progressively take part in key technical duties which include; expert troubleshooting of systems and
hardware problem to analyze, evaluate and resolve service problems.

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 Responsible for maintaining regular coordination with the Department of Behavioral Health IT
department in effectively addressing vulnerabilities regarding hospital safety, equipment shelf life,
Uninterruptible Power Supply (UPS), and identifying appropriate fixes.
 Provide recommendations to the executive management team, including the Chief Information
Officer (CIO) regarding physical security and IT requirements pertaining to the life and safety of
SEH employees and patients.
Verizon Federal Network Systems, Office of Naval Intelligence (ONI), Suitland, MD
September 2010- April 2013
Telecommunications Specialist/VOIP Technician
 Managed and addressed customer concerns regarding telecom issues which included installation of
handset/line cord, telephone placement, and connectivity issues using the Remedy Ticket System on
behalf of the Telephony Department.
 Configured voice VLAN ports within Cisco switches to support each customer’s VOIP
communication requirements.
 Installation, maintenance, and troubleshooting of CAT 6 data network, phone system (Nortel, VOIP,
Avaya); established and repaired telephone plant for DSL circuits
 Operated the Nortel Call Pilot system and managed the Installation of Secure Analog Lines (STE
phones).
 Managed telephony related trouble tickets for the Telephony Department within the Office of Naval
Intelligence (ONI).
 Performed routine equipment maintenance of all telecommunication systems within ONI.
 Served as the Project Manager (PM); coordinated the installations of secure VOIP and analog STE’s
lines with multiple outside agencies on behalf of the department.
 Provided inventory control for customer’s use of telecommunication devices to keep track of all
government owned equipment.
 Served as the PM to implement approved initiatives and oversaw the administration of contracts with
vendors to ensure work packages were completed within the original project scope, responding to
government solicitations including Request for Proposal (RFP) and Request for Quote (RFQ).
 Provided project analysis and justification of requirements for development plans and ensured all
work packages work completed on time, within budget, and met the requirements of the original
project.
Bowhead Information Technology Services, Department of Justice, Dahlgren, VA
May 2009-August 2010
Electronic Tech III
 Assisted in the coordination of all program activities for the Fiber Optics Department.
 Conducted site surveys and research for the installation of fiber optic cables from the Main Domain
Frame (MDF) to the desk top.
 Served as team leader and provided training and guidance regarding the proper installation of
horizontal and vertical fiber optic and copper cable.
 Tested Fiber Optic lines after installation to confirm optimal operation; tested connection with OTDR
Tester
 Oversaw a network of over 80,000 users and supervised employees to properly test, troubleshoot,
calibrate, repair and maintain all installations and equipment.
 Implemented FBI data communications network systems by installing, configuring, and maintaining

3. Keith F. Dyson 3
data telecommunications network circuits and telecommunication equipment.
 Brief Senior Management on day to day operational activities regarding task order requirements and
completion surrounding the installation and placement of Top Secret Fiber Optical cables.
Henkels & McCoy, Inc., Department of Defense, Alexandria, VA
September 2004-May 2009
Fiber Optic Technician 3
 Assisted in the coordination of all program activities in the agency’s Telecommunications
Department.
 Supervised and trained a staff of three novice employees and ensured that each team member
consistently provided excellent customer service to the client.
 Extensive technical experience in telecom testing which include performing loopback tests on Matrix,
Category 6 cable testing, and Fiber Optical testing on extreme network systems to determine the
proper connectivity of all network and telecommunications equipment.
 Install, move, add, change, and decommission fiber and copper cable plant, patch panels
 Responsible for closet build-out and installation of racks, trays and communication equipment,
according to ANSI/TIA/EIA standards.
 Terminated 8p8c connector and assembled patch cords with RJ45 connectors; Tested and perform
troubleshooting on cables using fluke testers with Ethernet cords.
 Installed and terminated unclassified fiber optic Single-Mode or Multi-Mode cable using Nordix
terminations, while developing LAN/WAN communications.
 Tested Fiber Optic lines after installation to confirm optimal operation.
 Installed, terminated, and tested fiber optic and copper lines for troubleshooting errors.
 Managed all communication aspects associated with customer relocations and monitored the changes
in service ticket orders to ensure quality service was provided to the client.
 Evaluated the technological knowledge base of new employees and tracked their progress in
coordination with the agency’s Foreman.
SPECIAL SKILLS
TECHNICAL DESIGNING, ENGINEERING, INSTALLATION, AND TERMINATION EMPHASIS ON COMMERCIAL
INSTALLATION.
CATEGORY 5 CABLING ISD AND LAN AND WAN NETWORK, CAT5E AND CAT6E CERTIFICATION.
KNOWLEDGE OF ANSI/TIA EIA STANDARDS.
FIBER OPTIC TERMINATION WITH UNISCAM SC, MTRJ AND ST CONNECTORS.
LEVITON CERTIFICATION IN CATEGORY 5 CABLING AND WORKING KNOWLEDGE OF COMPLETING A CROSS
CONNECTION AND RUNNING WIRES FROM FEEDER DISTRIBUTION POINTS.
MICROSOFT OFFICE SYSTEM 2010, MS-DOS, WINDOWS XP, WINDOWS 7
TRAINING
PRINCIPLES OF MANAGEMENT, JULY 2013
BUILDING HIGH PERFORMANCE TEAM, JULY 2013
CONTRACT ADMIN TRAINING, AUGUST 2013
STATEMENT OF WORK TRAINING, AUGUST 2013

4. Keith F. Dyson 4
PROGRESSIVE DISCIPLINE, SEPTEMBER 2013
PROCUREMENT AUTOMATED SUPPORT SYSTEM (PASS), SEPTEMBER 2013
COMPTIA SECURITY+ CERTIFIED, AUGUST 2011
FLUKE NETWORKS CCTT PROGRAM FOR DTX CABLE ANALYZER, SEPTEMBER 2006
CORNING FIBER TERMINATING AND NOISE TESTING PROGRAM, DECEMBER 2006
EDUCATION
USDA Graduate School
Network Essentials Certificate, September 2001
Frostburg State University
Bachelors of Science Degree May 1996
Major: Communications
Surrattsville Senior High School
High School Diploma, June 1990
References Upon Request