This document summarizes the experience and skills of Branka Vokuvić. She has over a decade of experience in the hospitality industry, leading teams and managing multiple projects involving client services and event planning. She is committed to meeting deadlines even under stress and has strong communication and interpersonal skills. Her experience includes roles in events management, reservations management, customer relations, and administration across several companies in Dubai and Serbia. She aims to take on a challenging management position involving events or public relations.

1. Leadership Management Commitment Development under stress
Around a decade of experience in the hospitality industry , the client service department, leading and interactive with
team work ,handling multiple projects from client service till events planning, extensive experience in orchestrating
multiple function operations within diverse settings, committed to deadliness even under stress,communication and
interpersonal skills on all levels. Worked home and abroad, excellent blending with various cultures and styles of living,
always eager to learn more in any working field.
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Areas of Expertise:
Events management
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Career Objective :
A challenging management position in a leading established firm in the field of hospitality
( Events PR Department )
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2. Corporate Skills:
 Leadership
 Handling multiple
projects
 Committed to deadlines
 Client serving
 Strong presentation
skills
 Customer service specialist
 Strong experience for preparing
events
 Handling events from A to Z
 Events start up from idea to
application
 Events planning with
responsibilities
 Care about look and fell, details
( decoration, theme, light, sound…etc)
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Corporate Skills:
Multiple language speaking
( Serbian, mother tongue / English, excelent / Slovenian, fluent / Croatian, fluent )
A massive knowhow about bar equipment and beverages
Communication believe in how to manage internal /external supplies
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Personal skills:
Well organized
Creative
Patient
Developing under stress
Personalleadership improvement
Achieving customer satisfaction
Search for new events ideas
Self independent
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Corporate experience:
Innovative Dining Group
Reservations Manager at Katana restaurant, Dubai Oct 2015 – Apr 2015
Scope of Work:
 Assisting the management team
 Providing the proffessional representation of the outlet at the door
 Logistics and execution of VIP guests
 Maintaining efficient customer database and reservation system

3. Corporate experience:
Bulldozer Group
Senior Hostess at TOKO Restaurant, Dubai Jan 2015 – Oct 2015
Scope of Work:
 Social media full responsibilities
 Interior Atmosphere setup and tables allocation
 Looking after menu
 Staff schedule and time management
 Place order, distribute, and hand over the comment cards
 Welcoming guests and arrange their compatibility
 Emails checking and replying
 Leading a team of customer services for phone calles and reservations
 Annual summary reports
 Reservation allocation
 Handling internal / external supplies
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Corporate experience:
Jumeirah Beach Hotel
Customer Relation Executive for 360 Club & Lounge, Dubai Jan 2014 – Jan 2015
Scope of Work:
 Media, Advertising and social media full responsibilities
 Responsible for the printed materials ( menus, inserts, reservations, tags, wristbands, etc)
 Looking after menu
 Arranging staff, housekeeping, buggy drivers, and security ( over time forms, counting and
taking to cashiers)
 Maintenance of tab number
 Place order, distribute, and hand over the comment cards
 Updating colleagues profile files
 Organizing and handling hostess
 Taking care sofas and cushions,
 Checking emails and replying
 Leading a team of customer services for phone calles and reservations
 Engineering issues and follow up the work orders from work order book,
 Removing old flyers and maintenance of dj cupboard
 Reservation allocation
 Handling the theme of the lounge

4. Healthy Home, Serbia
Customer Relation Representative July
2009 – Jan 2014
Scope of Work:
 Reception of patients
 Reception of materials
 Giving the results and consultation with patients
 The analysis of the blood sample of the patients
 Working on the information system
 Scheduling of the patients
 Organizing promotions
 Developing ideas for more brand improvement
 Successfully leading all the customer service department
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Corporate experience:
Jugolab private lab
Jan 2008 – July 2009 Administration
Representative
Scope of Work:
 Reservation full responsibilities
 Handling internal / external supplies
 Client relation
 Digital integrated responsibilities
 Summary reports
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Pangym Health Care
2007 – 2008
Spinning Coach
Scope of Work:
 Training coach, making programs and exercise
 Advertising through diverse channels
 Participation on specific fields of events

5. Corporate experience:
Studio nightclub
2006 – 2007
Customer relation representative
Scope of Work:
 Developing new ideas for special events
 Parties organization
 Direct invitation
 Innovation new promotion tag lines
 Social media full responsibilities
 Dealing with famous singers in the club
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Awards:
Referencesfurnished upon request
Best Regards
Branka Vokuvić