1. Shcourtney
Roberts
Shcourtney Roberts
1059 Milano Pt #1215
Colorado Springs, CO 80921
719-432-8915
Shcourtneyroberts@yahoo.com
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Skills
● Word processing
● 50 WPM typing speed
● Accurate and detailed
● Professional and mature
● Articulate and well-spoken
● Flexible
● Maintains confidentiality
● Independent worker
● Works well under pressure
● Dedicated team player
● Extensive vocabulary
● Medical terminology
● Advanced Excel spreadsheet functions
● Experienced in all Microsoft Office Applications
● Database management
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Experience Colorado Department of Public Health & Environment /
Operations Work Lead
September 2012 - PRESENT, Denver, Colorado
● Analyzes, assembles, approves, rejects and routes confidential forms
submitted to the MMR Program and supporting document(s) (i.e. copies of
certified court orders, marriage licenses, social security numbers, various
legal documents, payments and fee waivers for completeness and
accuracy) to the proper processing positions.
● Researches, updates and creates new patient records in the confidential
MMR Program's WebMMR electornic database and Electronic Data
Warehouse (EDW) document image database when processing requests
for service forms.
● Verifies existing file information before updating new requests for
accuracy, eligibility, fee requirements, and reviews comment entries within
WebMMR.
● Verifies physician licensure information within the WebMMR system.
● Handles and assigns state certified paper stock. Handles and logs
payments received via cash, check, and money order or waives fees when
Colorado Certified Tax Return meets requirements.
● Associates payments to each patient file when appropriate in the MMR
Program's WebMMR electronic database.
● Updates table specific information in the WebMMR database.
● Runs daily payment reports to reconcile all payments logged.
● Utilizes check scanners to scan and process payments directly to the bank.
● Batches processed forms and organizes work assignments as completed
prior to starting a new batch.
● Communicates with MMR Fraud Prevention Officer Position when
documentation provided appears altered, fraudulent or requires standard

2. follow up for requests.
● Communicates with MMR Customer Support team when direct
communication with applicants and external partners is necessary to
complete forms.
● Communicates with MMR Program's Program Support Specialist when
dealing with office equipment, daily deposit and state certified card
inventory as necessary to complete forms.
● Notifies Program Support Specialist of required supplies needed when
inventory is low and reports deficiencies with operation equipment
Progressive Insurance / ​Customer Service Representative
September 2011 - September 2012, Colorado Springs, CO
​•​ ​Customer service, sales and/or influencing others
• Provides information about insurance.
• Provides other insurance needs and answers any questions about policies.
• Multitasking and time management
• Effective communication, verbally and in writing
• Demonstrating basic computer skills
Department of Defense / ​Child Care Assistant
May 2010 - September 2011, Colorado Springs, CO
• Provides care/supervision, oversight, and accountability for program
participants in compliance with Department of Defense, Army and local
policies, guidance, and standards.
• Works with senior staff to provide instruction and training to lower level.
• Provides input to CYS training plan based on observed training needs.
• Completes designated training requirements to complete my personal
Individual Development Plan (IDP).
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Education Capella University / ​Master’s Degree
MONTH 2015 - PRESENT, Colorado Springs, CO
Master of Science​: ​Mental Health Counseling
Capella University ­ ​Minneapolis​ , ​MN
• 4.0 GPA
• Chi Sigma Iota Honor Society
Colorado State University-Pueblo ​/ Bachelor of Science:
Business Administration
MONTH 2004 - MONTH 2011, Pueblo, CO
Bachelor of Science​: ​Business Administration
Colorado State University ­ ​Pueblo​ , ​CO
• Office Administration coursework
• Attended courses for Microsoft Office to include: Front Page, Access,
Word and Excel.