1. TIMOTHY D. GROVES JR.
(931) 801-9261 Timothy.Groves12@gmail.com
OBJECTIVE
Highly motivated and results oriented professional with a passion for maximizing timeliness, profitability, quality, and ultimate value
for projects in diverse sectors. Bridges gaps between cross-functional teams to create collaborative environments united on win-win
solutions, best practices, and goals. Achieves and/or exceeds expectations on consistent basis by building and inspiring teams that
push boundaries of possibilities. Seeking opportunities that will enhance my desire to pursue IT positions related to Criminal Justice.
Customer Service and Support  Problem Resolution & Troubleshooting  Service Delivery  Process Improvement  Communication
and Leadership Skills  Time Management  Teamwork
TECHNICAL AND EDUCATIONAL SUMMARY
Operating Systems Microsoft Windows
Software Applications Facebook, Twitter, Instagram, MS Outlook,
Microsoft Office, HTML Basics
Certification OSHA (10 hours)
Bachelor of Science: Criminal Justice with Minor: Criminology, Emphasis: Homeland Security
Middle Tennessee State University, Murfreesboro, Tennessee
Expected Graduation Date: December 2017
High School Diploma (Distinguished Honors Graduate)
West Creek High School, Clarksville, Tennessee
GPA: 3.6
PROFESSIONAL EXPERIENCE
Middle Tennessee State University Housing, Murfreesboro, TN January 2015 - Present
Housing Information Support Specialist
Provide advisement to the residents with relevant campus and school policy information. Advise the residents on the proper protocols
and school procedures for maintaining safety and security of the campus related to room lock-out incidents. Dispatch and organize
incoming calls while providing the clients with excellent customer service. Migrating and organizing residential information using the
proper school procedures to ensure information is effectively stored.
Best Buy Inc.,Murfreesboro,TN March 2012 – August 2013
Mobile and Computer Sales Specialist
Provided customer solutions and performed activation protocols for AT&T, Boost Mobile, Sprint, T-Mobile and Verizon. Resolved hardware and
software issues on mobile devices and provided solutions to the customer which improved customer satisfaction. Analyzed and used company
protocol to activate and resolve issues on the customer’s mobile devices. Demonstrated technical expertise and best options for customers as it related
to computer software and hardware requirements. Consolidated data of store inventory to process through RMS to maintain adequate stock.
Youth Sports and Fitness,Fort Campbell, KY March 2011 – June 2011
ManagerAssistant Intern
Advised and coordinated schedules of baseball league games. Provided customer service and telephony support for all incoming calls.
Prepared and analyzed inventory for team distribution both before and after the sports seasons.
ACTIVITIES/HONORS
Scarlett Commons Housing Area Gov. President, January 2016-May 2016
Scarlett Commons Housing Area Gov. Social Chair, August 2015-December 2015
Iota Mu Technology and Volunteer Logistics Team, 2015-present
Phi Beta Sigma Fraternity Inc., 2015-Present
References Available Upon Request