1. Brandon P. Robison
9501 W. 46th Street
Little Rock, AR 72204
501-529-0630 brandonrobison@gmail.com
OBJECTIVE
To obtain a managerial position, which will allow me to utilize my skills and abilities; thus,
impacting a company’s growth, costs, profits, and day-to-day operations.
EDUCATION University of Central Arkansas – Aug. 2006 – May 2009
 Courses taken include:
Spanish 3, Japanese 2, English, Oral Communications, General
Psychology, Business Calculus
WORK HISTORY
IHop – Bryant, AR
Assistant General Manager Oct. 2013 – Current
BOH Manager Sept. 2012 – Oct. 2013
 Analyze statistics and other financial data to determine the level of
staff that will be needed while making schedules
 Prepare all register deposits and enter currency into the computer,
verify, reconcile, and finalize end-of-day business transactions to the
system
 Monitor area for signs of shrink and potential security risks and
inform other members of management as to correct immediately
 Learn about the company’s products/services and keep up to date
with changes
 Meet with other managers on a regular basis to discuss possible
improvements to customer service and restaurant operations
 Prepare/file/mail/maintain routine paperwork
 Train staff to deliver a high standard of customer service and pride in
the work that they perform
 Involved in staff recruitment and appraisals

2.  Provide help and advice to employees on proper SOP procedures in
the BOH and FOH
 Communicate courteously with customers
 Investigate customer experiences on a regular basis and correct any
concerns immediately and professionally
 Handle customer complaints, security issues, customer or employees
being taken ill or injured
 Resolve customer and associate concerns immediately and strive to
ensure that no guest leaves unsatisfied
 Plan, supervise, and evaluate hourly associates
 Maintain a high standard of kitchen operations and daily prep
management
 Eliminate food waste and unnecessary labor hours
 Mentor, train, assign duties, recognize, supervise, and communicate
with hourly associates correctly and efficiently
 Understand, effectively follow, and enforce all company procedures,
company policies, and laws regarding the supervision of hourly
associates, safe and proper use of chemicals
Loony Bin Comedy Club – Little Rock, AR
Customer Service, Security, Bartender, Cook, Technical Support
Sept. 2009 – Sept. 2012
 Respond to safety issues
 Uphold food, drink, and cleanliness standards
 Assist in training and development of peers
 Execute the daily operational, day-to-day goals and priorities assigned
by store management
 Answer customers’ questions and provide information on procedures
and policies
 Maintain a secure environment for all staff and patrons
Military
Army Reserves 38B Special Operations 2007-2011
References Available Upon Request