This document provides an overview of branding in the modern social media landscape. It begins with definitions of branding and discusses key facets like visual design, marketing, customer service and product experience. It then gives examples of how brands like Nike and restaurants successfully create emotional connections. The document stresses that branding must be consistent across all customer touchpoints. It notes that social media has changed branding due to people constantly sharing information online. Brands must understand this new normal and implement modern strategies to engage audiences in bite-sized content on various platforms.