Bots You Can Build Now, In Budget
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“Alexa, how do I win this sale?” “Hey Google, what's my career development path?” “Hi Cortana, what's my project status?” Are these scenarios possible? Maybe ... if you have the data, the budget and the technical resources. But what can you do today within your budget? During this session, we will quickly review the bot landscape and spectrum of opportunity and then zero in on two examples where you can get a (chat) bot into the hands of your users quickly and efficiently.
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Bots You Can Build Now, In Budget
- 1. Bots You Can Build Now, In Budget 27 JUNE 2018 MBI – GP Strategies Company Confidential
- 2. Introductions GP Strategies® 2 Eric Bruner Chief Technologist
- 3. 3 Make dinner reservations, track packages, update support requests, manage lists, keep you company, and can even drive your car... PFM… They are software programs that you chat with to be entertained or get things done… What can they do? What are bots? How do they work?
- 4. Content Slide Title • Add Slide Content • Add Slide Content 4http://www.foxnews.com/entertainment/2018/01/18/young-sheldon-episode-12-recap-familys-first-computer-almost-tears-it-apart.html
- 7. Mitsuku 7
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- 10. BOT Platform / Ecosystem Extremely Simplified Bot Construct External Information Via Live Search CHANNELS PROVIDE USER ACCESS Internal Assets • LMS • Repositories • Collab Sites • Policies • Intranet • Systems IT Stuff Content Email Webchat Custom App Platform Interface Messaging Apps 10
- 11. 11 Let’s Look at Microsoft Azure Bot Service – Build It
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- 20. 20 Let’s Look at Mobile Coach – Vended Solution
- 21. 21 mobilecoach.com YOUR TURN! Text keyword: cldemo To: (424) 320-0881
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- 23. 23 Block out?
- 25. 25 Time to check off: playwright A Variety of Content Reminders Photos Links to websites Links to videos Quiz questions Leaderboards Ask the expert FAQs
- 26. A “mobile coach” can be a fun way to help reinforce and refresh knowledge, increasing retention 26 What we learned… 3 A more intense, short cycle was preferred 6 Consider expanding media (i.e., more photos, video links) 2 Trainers greatly influence participation rates 4 “Chat” during working hours… and never on weekends 5 Having a live “expert” available is appreciated Sales consultants will engage with a “mobile coach” …Those who like it, really like it 1
- 27. 27 No Brainer: the focus is the learner/user, not the technology What size t-shirt are you? We have medium, large, and extra-large Got it. Size large. And what color would you like? We have white, gray, brown, red, orange, pink, and black. gray Can I have a shirt? large What size t-shirt are you? Size not found. What size t-shirt are you? Got it. Size large. What color would you like? I’m sorry, we don’t have purple. What color would you like? purple Can I have a shirt? 42 large fuchsia
- 28. 28 There is a process and a cadence… https://chatbotsmagazine.com/the-bot-lifecycle-1ff357430db7
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- 30. We’re at our best when helping our clients achieve their best. Making a meaningful impact on the world together. We’re social, chat with us! info@gpstrategies.com @gpcorp gpstrategies gp-strategies-corporation GPStrategiesCorp blog.gpstrategies.com gpstrategies.com © 2018 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, Academy of Training, Asentus, B2B Engage, Bath Consultancy Group, Beneast Training, BlessingWhite, CLS Performance Solutions, Clutterbuck Associates, Communication Consulting, Effective-People, Emantras, Future Perfect, GP Sandy, Hula Partners, IC Axon, Information Horizons, Jencal Training, Lorien Engineering Solutions, Marton House, Maverick Solutions, McKinney Rogers, Milsom, Option Six, PCS, PerformTech, PMC, Prospero Learning Solutions, Rovsing Dynamics, RWD, Smallpeice Enterprises, Ultra Training, Via Training, YouTrain, EtaPRO, GPCALCS, GPiLEARN, GPiLEARN+, GPSteam, and VirtualPlant are trademarks or registered trademarks of GP Strategies Corporation in the U.S. and other countries. All other trademarks are trademarks or registered trademarks of their respective owners. Proprietary to GP Strategies Corporation 30