Artificial intelligence is present to some degree in most industries and organizations. In order to differentiate ourselves from the automated workforce, we must leverage our most valuable skill set: our social intelligence. In this session, discover strategies you can apply to help your employees and your organization become more versatile, resilient, agile and socially intelligent in a technology-driven workforce.  

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Don’t Get Fired By a Robot:
How Social Intelligence
Outwits Artificial Intelligence
Dan Day | Director of Client Success
TRACOM Group

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AI Cloudpainter Artist Cam Floyd

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What’s a Human to Do?
Become More Human.

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Communicate
Connect
Adapt
Innovate
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Social Intelligence
Is Our Ability to:

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Social
Intelligence
Skill #1
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Communicate.

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We all have
predictable patterns
of behavior.
We just don’t know it.
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Analytical Style
Slower-paced
Make efforts to organize
Less concern for relationships
Take action cautiously
Avoid personal involvement
Driving Style
Faster-paced
Want to set the pace
Less concern for relationships
Direct the actions of others
Avoid inaction
Amiable Style
Slower-paced
Make efforts to relate
Less concern for affecting change
Show supportive action
Avoid Conflict
Expressive Style
Faster-paced
Makes efforts to get involved
Less concern for routines
Act impulsively
Avoid isolation
SOCIAL STYLE Model
TM

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Break the Bias Versatility

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Versatility: The Platinum Rule

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Social
Intelligence
Skill #2
Connect.

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Fear
Sadness
Surprise
Happiness
Anger
Disgust

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1
6
2
4 5
3

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1- Anger
6- Surprise
2- Disgust
4- Happiness 5- Sadness
3- Fear

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Transparency
Bias

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Break the Bias
Active
Listening

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How to Actively Listen
• Concentrate
• Remove distractions
• Helps you understand & empathize
• Listen Before Speaking
• Let others speak first
• Pause for one second
• Take Notes
• We forget things
• Shows your listening

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Social
Intelligence
Skill #3
Adapt.

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Negativity Bias
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Our Emotional and Logical Brains

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‘It’s not the strongest of the
species that survive nor the
most intelligent, but the one
most responsive to change.’
- Charles Darwin
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Break the Bias Mindfulness

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• Stop what you’re doing
• Take 3 deep breaths
• Observe your surroundings
• Proceed with a smile

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Social
Intelligence
Skill #4
Innovate.

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Tunnel Vision Bias

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Break the Bias
S.C.R.E.A.M.

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S - Substitute
Remove integral elements of the product or service and substitute them
with something else.

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Combine two products or purposes.
C - Combine

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Reverse the process or do the opposite of what you are doing now.
R - Reverse

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Remove certain elements of a product or service.
E - Eliminate

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Adapt a product or service to achieve a different purpose or use.
A - Adapt

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Magnify or exaggerate certain elements of a product or service.
M - Magnify

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Human Skills
Communicate
• Bias: Self-Evaluation
• Strategy: Versatility
Connect
• Bias: Transparency
• Strategy: Active Listening
Adapt
• Bias: Negativity
• Strategy: Mindfulness
Innovate
• Bias: Tunnel Vision
• Strategy: S.C.R.E.A.M.
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Thank you!
Dan Day | Director of Client Success
dday@tracom.com