Bots are one of the key mobility trends in 2016 and have the potential to transform enterprises. Bots perform tasks based on predefined rules and some use artificial intelligence (AI) for "smart" capabilities. While mobility has increased, it has not significantly changed how organizations operate. Bots can address gaps that have limited the impact of mobility by enabling personalized responses, automating workflows, and making mobile devices more embedded in business processes.

1. Bots Are Hot: What the Bots Revolution
Means for IT
Raul Castanon – Sr. Analyst Mobility, 451 Research

2. Agenda
• Bots are one of the key mobility trends in 2016
• What are bots and why now?
• Key trends driving the Bots Revolution
• What does the Bot Revolution mean for IT?
• Conclusions
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3. 3
Bots are one of the key mobility trends in 2016
Key events in the last six months include Twilio SIGNAL, Google I/O, Facebook F8,
Microsoft Build and announcements from Telegram and LINE.

4. 4
Bots have taken over headlines
Despite the media hype 451 Research believes bots have tremendous potential for
transforming the enterprise.

5. 5
What are bots?
For our purposes, we will refer to bots as services that perform tasks based on
predefined rules and in some cases AI that users interact with via a chat interface.

6. 6
AI and other
technologies are
coming together to
enable 'smart' bots
What we are seeing now is largely the result of
advances in AI technologies such as natural
language processing (NLP) and voice
recognition that are coming together to enable
'smart' bots.

7. 7
451 Research believes that the
emergence of smart bots reflects
limitations in the ways in which
organizations leverage mobility to
transform how they serve their
customers, employees and
partners.

8. 8
The flood of smartphones and
tablets in the workplace has not
changed how most organizations
run their businesses nor has it
produced significant gains in
employee productivity and
customer satisfaction.

9. 9
451 Research US ITDM Mobility Survey
An online survey enterprise IT decision-makers. It explores how enterprises make
investment decisions about connectivity, applications and management.

10. 10
Mobility has been ironically static
Neither the overall size of the mobile workforce nor the amount of mobile time spent by
non-mobile workers has grown in recent years

11. 11
If mobility initiatives are to
impact how organizations run
their businesses it can only be
expected that mobile devices
become increasingly
embedded into mission-critical
business processes.

12. 12
Bots can address
gaps that limit
the impact of
mobility
deployments
Bots can be used for enabling
personalized, structured responses
and automating business workflows

13. 13
Conclusions
• Mobile will become the primary channel for engaging
customers and employees
• Bots can address gaps that have stalled productivity
gains in mobility deployments
• Key considerations for bots development

14. Thank You!
Raul.Castanon@451Research.com
Twitter @rcastanonm
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