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Enterprise Use Cases for Speech
Technologies
SpeechTEK 2017 - Washington, D.C. – April 2017
2
D204 - PANEL: Enterprise Use Cases for Speech
Technologies
451 Research survey data shows that consumers are increasingly adopting connected devices
and applications, such as Amazon’s Echo and virtual assistants such as Cortana and Siri. We
expect these trends to extend into the enterprise.
This session looks at specific use cases that represent near-term opportunities where speech
technologies transform the user experience and redefine how organizations create and deliver
value.
Key challenges for adoption of speech-enabled devices and applications in the enterprise are
identified.
3
D204 - PANEL: Enterprise Use Cases for Speech
Technologies
Moderator: Raul Castanon-Martinez, Senior Analyst, Workforce Productivity and Compliance,
451 Research
Panelists:
• Jordi Torras, Founder & CEO, Inbenta
• Dan Reich, Co-Founder & CEO, Troops
• Alok Pant, CEO, Unvired/Chyme
• Tony Lucas, Co-Founder & CEO, Converse AI
• Paul Tepper, World Wide Head, Cognitive Innovation Group, Nuance Communications
4
Topics
• What is the current status of speech-enabled apps and bots in the enterprise?
• Are enterprises showing interest in speech-enabled bots and apps?
• What value does speech add to enterprise bots and apps?
• Is there an opportunity for speech-enabled devices like Amazon Echo or Google Home in
the enterprise?
• What are the key challenges for speech-enabled bots and apps in the enterprise?
• Have you deployed speech-enabled apps and bots? What use cases are early adopters
interested in?
• Q&A
5
Adoption of
connected smart
home products
continues to grow
The smart home market has grown over the past year.
According to 451 Research’s VoCUL survey 25% of
respondents say they have at least one type of smart home
device. More than a third plan on buying a new type of
smart home product; the average buyer expects to
purchase as many as three devices.
Source: 451 Research “Smart Home Market Gaining Steam” (December 2016)
6
Will the emerging
smart speaker
category expand
into the enterprise?
A relatively newer way of interacting with smart
home devices is voice control. This has become a
hot topic in the industry since the launch of the
Amazon Echo smart speaker. We expect the
release of Google Home will accelerate consumer
interest.
Source: 451 Research “Smart Home Market Gaining Steam” (December 2016)
7
Digital white boards
could open the door
for speech-enabled
apps and bots in the
enterprise
Collaborative white boards are a hot topic, as exemplified
by Cisco being presented with the 2017 Best of Enterprise
Connect award for Spark Board. Other vendors with digital
white boards are Google Jamboard, which integrates with
G Suite; and Microsoft Surface Hub, which features built-
in apps like Windows 10 and Skype for Business.
8
Smartglasses and
other types of
wearable devices will
require speech-
enabled apps
Smartglasses are evolving into self-contained, fully loaded
computers that allow users to perform any task they
typically do on a tablet or laptop, but with additional AR,
VR and mixed-reality overlays. The additional capabilities
will enable a number of unique hands-free, body-position-
independent value propositions.
9
Thank You!
10
Raul Castanon-Martinez
Raul.Castanon@451Research.com
Twitter @rcastanonm
Tony Lucas
Twitter @converse_ai
Facebook @conversebot
www.converse.ai
Dan Reich
Twitter @troops
Troops.ai
Alok Pant
Twitter @unvired
www.chymebot.com
www.unvired.com
Paul Tepper
Twitter @Nuance_ENT
Nuance Communications
http://www.nuance.com/
Jordi Torras
Twitter @inbenta
www.facebook.com/inbenta
www.linkedin.com/company/inbenta
www.youtube.com/user/InbentaVideos

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Enterprise Use Cases for Speech Technologies

  • 1. Enterprise Use Cases for Speech Technologies SpeechTEK 2017 - Washington, D.C. – April 2017
  • 2. 2 D204 - PANEL: Enterprise Use Cases for Speech Technologies 451 Research survey data shows that consumers are increasingly adopting connected devices and applications, such as Amazon’s Echo and virtual assistants such as Cortana and Siri. We expect these trends to extend into the enterprise. This session looks at specific use cases that represent near-term opportunities where speech technologies transform the user experience and redefine how organizations create and deliver value. Key challenges for adoption of speech-enabled devices and applications in the enterprise are identified.
  • 3. 3 D204 - PANEL: Enterprise Use Cases for Speech Technologies Moderator: Raul Castanon-Martinez, Senior Analyst, Workforce Productivity and Compliance, 451 Research Panelists: • Jordi Torras, Founder & CEO, Inbenta • Dan Reich, Co-Founder & CEO, Troops • Alok Pant, CEO, Unvired/Chyme • Tony Lucas, Co-Founder & CEO, Converse AI • Paul Tepper, World Wide Head, Cognitive Innovation Group, Nuance Communications
  • 4. 4 Topics • What is the current status of speech-enabled apps and bots in the enterprise? • Are enterprises showing interest in speech-enabled bots and apps? • What value does speech add to enterprise bots and apps? • Is there an opportunity for speech-enabled devices like Amazon Echo or Google Home in the enterprise? • What are the key challenges for speech-enabled bots and apps in the enterprise? • Have you deployed speech-enabled apps and bots? What use cases are early adopters interested in? • Q&A
  • 5. 5 Adoption of connected smart home products continues to grow The smart home market has grown over the past year. According to 451 Research’s VoCUL survey 25% of respondents say they have at least one type of smart home device. More than a third plan on buying a new type of smart home product; the average buyer expects to purchase as many as three devices. Source: 451 Research “Smart Home Market Gaining Steam” (December 2016)
  • 6. 6 Will the emerging smart speaker category expand into the enterprise? A relatively newer way of interacting with smart home devices is voice control. This has become a hot topic in the industry since the launch of the Amazon Echo smart speaker. We expect the release of Google Home will accelerate consumer interest. Source: 451 Research “Smart Home Market Gaining Steam” (December 2016)
  • 7. 7 Digital white boards could open the door for speech-enabled apps and bots in the enterprise Collaborative white boards are a hot topic, as exemplified by Cisco being presented with the 2017 Best of Enterprise Connect award for Spark Board. Other vendors with digital white boards are Google Jamboard, which integrates with G Suite; and Microsoft Surface Hub, which features built- in apps like Windows 10 and Skype for Business.
  • 8. 8 Smartglasses and other types of wearable devices will require speech- enabled apps Smartglasses are evolving into self-contained, fully loaded computers that allow users to perform any task they typically do on a tablet or laptop, but with additional AR, VR and mixed-reality overlays. The additional capabilities will enable a number of unique hands-free, body-position- independent value propositions.
  • 9. 9
  • 10. Thank You! 10 Raul Castanon-Martinez Raul.Castanon@451Research.com Twitter @rcastanonm Tony Lucas Twitter @converse_ai Facebook @conversebot www.converse.ai Dan Reich Twitter @troops Troops.ai Alok Pant Twitter @unvired www.chymebot.com www.unvired.com Paul Tepper Twitter @Nuance_ENT Nuance Communications http://www.nuance.com/ Jordi Torras Twitter @inbenta www.facebook.com/inbenta www.linkedin.com/company/inbenta www.youtube.com/user/InbentaVideos

Editor's Notes

  1. What are bots and why now? Bots operational definition: Services that perform tasks based on predefined rules and in some cases artificial intelligence (AI) that users interact with via a chat interface. What we are seeing now is largely the result of advances in AI technologies such as natural language processing (NLP) and voice recognition that are coming together to enable 'smart' bots. Kristen: can we introduce here the technologies in the Kore platform, I’m thinking specifically NLP
  2. What are bots and why now? Bots operational definition: Services that perform tasks based on predefined rules and in some cases artificial intelligence (AI) that users interact with via a chat interface. What we are seeing now is largely the result of advances in AI technologies such as natural language processing (NLP) and voice recognition that are coming together to enable 'smart' bots. Kristen: can we introduce here the technologies in the Kore platform, I’m thinking specifically NLP