This presentation illustrates the new trend of Bots (chatbots) from an enterprise perspective. The content covers some of the key bot platforms in the market such as Microsoft Bot Framework, Facebook Messenger, Telegram, Kik and others.

1. Bots are the New Apps and What That
Means for the Enterprise

2. About Us
• Emerging technology firm focused on helping enterprises build breakthrough
software solutions
• Building software solutions powered by disruptive enterprise software trends
-Machine learning and data science
-Cyber-security
-Enterprise IOT
-Powered by Cloud and Mobile
• Bringing innovation from startups and academic institutions to the enterprise
• Award winning agencies: Inc 500, American Business Awards, International
Business Awards

3. • Bots?
• Bot Platforms
• Bots in the Enterprise
• Demo
Agenda

4. Bots?

5. What’s the bot or chatbot?
A bot is a software application that runs automated
tasks(scripts) over the internet. Typically, bots perform tasks
that are both simple and structurally repetitive, at a much
higher rate than would be possible for a human.
-wikipedia
•
•
a chatbot is designed to work on conversation
with people and existing on chat app or social
network.
usually AI(NLP) is embedded in a chat bot so the
chatbot can understand the context and perform
much more complicated tasks than what a bot
does.microsoft’s chatbot,
Tay

6. Why is Bot such a big deal?

7. • App fatigue
• Conversation as the interface
• The raise of artificial intelligence
Why Bots, Why Now?

8. • Mobile apps are difficult to build, distribute and maintain
• App marketplaces are incredibly crowded
• Discovery
• Engagement
• Versioning
App Fatigue

9. Historical Moment of Messaging

10. The Rise of BI

11. Bot Platforms

12. Bots are the new apps
Conversations are the new UI
AI is the protocol
Messaging apps are the new browser

13. 3 Major Components
Development
Platform
User Experience &
Integration with
Messaging Platforms
Artificial
Intelligence
Interface

14. Driven by Mobile Platforms

15. Microsoft Bot Framework
Framework to develop Bots for
different messaging platforms
Bot can be implemented using
the Bot Builder SDK
The Language Understand
Intelligence Service (LUIS)
provides deep learning and
linguistic analysis capabilities to
Bots implemented in the
platform
The Bot Connector integrates
Bots with different messaging
platforms
The Bot Directory provides
distribution and discovery to
Bots implemented in the
platform

16. Facebook Messenger
Enables the implementation of
Bots that run in Facebook
Messenger
Provides visual UI controls to
enrich the user experience in Bot
applications
Integrates with the Wit.AI
platform for natural language
processing and conversational
analysis
Leverages webhooks as the main
mechanism to receive events and
execute business logic
Includes plugins to integrate Bots
in third party web premises

17. Slack
Platform for implementing bots
and integrations for the Slack
platform
Bot users are the main
abstraction mechanism for users
to interact with external services
Slash commands (/command)
are used to invoke specific
actions in bots
The platform includes outgoing
and incoming webhooks
The app directory represents the
main mechanism for discovering
and provisioning bots

18. Telegram Bots
Provides a mechanism for
implementing Bots in the
Telegram platform
Provides rich user interface
controls to use in Bot commands
Commands (/command) provide
a mechanism for users to interact
with Bots
The capabilities of the framework
are exposed using the Telegram
Bot API
The Bot Father provides a
mechanism for controlling all
other Bots in the platform

19. Other Bot Platforms
• Kik
• Pandorabots
• …

20. Bots in the Enterprise

21. Bots in the Enterprise
• Bots have proliferated mostly in the consumer market
• Many markets can benefit from intelligent Bots
-Healthcare
-Public Safety
-Retail
-Travel & Hospitality
• Additional capabilities are required to make Bot platforms enterprise ready

22. Enterprise Capabilities in Bot Platforms
Enterprise
Bot
Platform
Security
Integration
with
Enterprise
Systems
Testing
Monitoring
and
Management
Bot Store

23. Security
• Authenticating bot users against corporate directories
• Signing and encrypting bot messages
• Archiving bot messages for compliance models

24. Integration with Enterprise Systems
• Provide simple models for integrating bots with corporate systems
• Simple APIs for accessing business data from bots
• Simple APIs for reacting to bot events and execute actions in line of business systems

25. Testing
• Tools to test bots and validate its runtime behavior
• Programmatic models to author and run test in bot solutions
• Integration with enterprise app lifecycle management tools

26. Managing and Monitoring
• Track and monitor messages exchanged by users and bots
• Integration with app performance monitoring platforms
• Apply access control, distribution and management policies to bots

27. Bot Store
• Enable the distribution of bots for corporate users
• Organize bots into categories to facilitate its discoverability
• Apply security and management policies to corporate bots

28. Demo

29. Summary
• Bots are called to become one of the most relevant trends in the next wave of enterprise
applications
• The first generation of bot platforms is being powered by top messaging platform vendors
like Facebook, Microsoft, Slack, Telegram, etc.
• Standalone bot platform vendors are also emerging
• To become relevant in the enterprise, bot platform must expand its capabilities in areas such
as testing, security, monitoring, management, integration, etc.
• Its already happening….

30. Thanks
http://Tellago.com
Info@Tellago.com