At Skyscanner, we believe the messaging economy is an area which contains important evolutionary features for the travel industry, and that bots have huge potential to enhance the way people search for and book travel. Senior Technical Manager Pim van Oerle, shares our views on the future of travel planning, some learnings from Skyscanner's bot journey in more depth, as well as do's and don'ts for developing your very own bot. Pim joined Skyscanner joined in 2013. He is working in the Growth Tribe across a wide set of product areas. Visit https://medium.com/@skyscanner for more growth tips and https://www.skyscanner.net/mobile.html for a working example of our product in motion.