This document discusses using visual language throughout the research process to boost user insights. It describes creating visual briefings to quickly onboard colleagues, visually explaining the research process, conducting visual brainstorming and workshops to design the perfect social network or a freelance co-creation session. It also mentions conducting in-depth interviews to understand how people use their address books and keep up to date with news. Finally, it states that a visual research poster will summarize the key insights.

1. B O O S T U S E R I N S I G H T S
U S I N G V I S U A L L A N G U A G E B E F O R E , D U R I N G A N D A F T E R R E S E A R C H T O
B R I T TA U L L R I C H - A U G U S T 2 0 1 4

2. V I S U A L B R I E F I N G S
T O Q U I C K LY O N B O A R D C O L L E A G U E S

3. V I S U A L E X P L A N AT I O N
O F O U R R E S E A R C H P R O C E S S

4. Source: http://www.gamestorming.com/games-for-design/graphic-jam/
V I S U A L B R A I N S T O R M I N G S
H E R E T H E T E R M ‚ S E L F R E P R E S E N TAT I O N ‘

5. Source: http://www.gamestorming.com/games-for-design/design-the-box/
R E S E A R C H W O R K S H O P
D E S I G N I N G Y O U R P E R F E C T S O C I A L N E T W O R K

6. F R E E L A N C E R C O - C R E AT I O N S E S S I O N
PA I N S , G A I N S & I D E A S F O R X I N G
Source: Graphic Design Thinking: Beyond Brainstorming, Ellen Lupton, editor

7. I N - D E P T H I N T E R V I E W S
U N D E R S TA N D I N G H O W P E O P L E U S E T H E I R A D D R E S S B O O K S

8. I N - D E P T H I N T E R V I E W S
U N D E R S TA N D I N G H O W U S E R S K E E P U P T O D AT E
A N D C O N S U M E N E W S

9. R E S E A R C H P O S T E R
V I S U A L S U M M A RY O F T H E K E Y I N S I G H T S

10. B R I T TA U L L R I C H
S E N I O R U S E R E X P E R I E N C E M A N A G E R @ X I N G
U S E R I N S I G H T S T E A M
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