1. APPANNA KALISETTI
Contact: +91-8121700450
E-Mail: appukali83@gmail.com
Operations & Maintenance | Service Operations
Versatile, high-energy professional, offering rich expertise that directly results in efficiency improvement &
cost savings
Location Preference: Hyderabad
Industrial Preference: Healthcare
CORE COMPETENCIES
Operations & Maintenance
Installation & Commissioning
Service Operations
Client Relationship Management
Troubleshooting
Sales & Marketing
Revenue Generation
Annual Maintenance Contracts
Liaison & Coordination
Team Building & Leadership
PROFILE SUMMARY
• Offering over 10 years of rich experience in managing installation, commissioning &
maintenance operations with key focus on top-line and bottom-line profitability by
ensuring optimal utilization of resources
• Leveraging skills in ensuring smooth functioning of overall maintenance operations as
well as enhancing operational efficiency and excellence in ensuring that plans are
aligned with demand requirements
• Rich experience in planning & effectuating preventive/ predictive based maintenance
schedules of various machinery and medical equipment to increase machine uptime and
equipment reliability
• Effectual in minimizing performance bottlenecks for achieving high productivity
with proper deployment of men, material & machine
• Expertise in mapping customer requirements for new products, educating the customer
on new products & providing updates of existing products for driving sales
• Mapping configuration requirements of the customer, submitting quotations
accordingly and conducting follow-ups on the same
• Preparing various project reports for identifying areas of obstruction / defects,
conducting troubleshooting, service and repair to rectify the equipment
• Resourceful in maintaining business relationship with clients and customers to
achieve quality product & service norms by resolving service related critical issues
• Skills in problem solving coupled with assertive decision making for enabling
effective solutions leading to high customer satisfaction & low operational costs
ORGANIZATIONAL EXPERIENCE
Jul’13-till date Vishal Surgical Equipment Co. as Customer Support Engineer (Simbionix Division)
Jul’08-Jul’13 J. Mitra & Bros. as Service Engineer-Andhra Pradesh
Key Result Areas:
Sales:
• Spearheading the marketing team of 6 members and working as a product specialist for identifying customer
requirements, submitting quotations and following-up on the same for price finalization and order execution
• Providing training to doctors, clinical staff on Standard Operating Procedure (SOP) and clinical support to the user
• Driving the sales of Annual Maintenance Contracts at various hospitals and for achieving the set revenue target
• Elevating the customer satisfaction by providing them with pre/post service assistance and achieving delivery &
quality service norms
Services:
• Directing the on-site installation, implementation, maintenance & repair of simulators including hardware and
software; working out various requirements with respect to equipment & monitoring overall operations for ensuring
effective maintenance operations
• Ensuring that preventive maintenance are appropriately scheduled & accomplished and emergency troubleshooting &
maintenance support are readily available; managing the installation, optimization & equipment configuration as per
customer requirement at site
• Administering overall activities pertaining to installation and commissioning of a wide range of medical equipment;
providing assistance in the development of standards & procedures during pre-installation of Medical Equipment
• Planning & conducting the analysis, inspection, test and integration to assure the quality of the assigned product
or component; diagnosing & resolving product performance problems & performing equipment calibration,
maintenance and repairs at customer place
• Ascertaining availability of critical spares, developing local vendors for spares to minimize lead time, assist and
coordinate with material procurement department

2. Highlights:
• Single-handedly managed instrument calibration & installation activities for Simulators and Cardio Thoracic
Critical Care Equipment
• Successful in reducing maintenance shutdown rate from 100% to 20% as well as saving maintenance costs by
40% through effective roll-out of preventive maintenance initiatives
• Escalated Overall Operating Efficiency (OEE) by 90% through measures such as SOP
• Pivotal in streamlining processes through measures such as Manpower Management
PREVIOUS EXPERIENCE
Dec’01-Jun’04 CARE Hospitals Ltd., Banjarahills, Hyderabad as Biomedical Engineer
ACADEMIC QUALIFICATIONS
• B.Tech. (Electronics & Communication Engg.) from VJIT,Hyderabad with 71% Passed out in 2007.
• Special Diploma in Electronics (Bio-Medical Engg.) from SGPR Govt. Polytechnic, Kurnool with 72%
• 10th
from Board of Secondary Education, AP with 81%
KNOWLEDGE PURVIEW (EQUIPMENT)
• Heart Lung Machines 7000, 8000, 9000 & APS I (Sarns)
• Intra-Aortic Balloon Pump 97, 97e, 98 & cs100 (Datascope)
• Temperature Controller MonitorI & II (Terumo)
• Sternal saw II (Sarns)
• Infusion Pump (Terumo)
• Syringe Pump (Terumo)
• Hemotherm (CSZ) (Terumo)
• Automated Coagulation Timer (Medtronic)
• ACT Plus (Medtronic)
• Arrow line of IABP
• ECG, Difib, Monitors And Critical Care Equipment like Ventilators and
• Surgical Equipment and anesthesia Stations
• Simbionix Line of Simulators
PERSONAL DETAILS
Date of Birth: 12th
May 1983
Languages Known: English, Hindi and Telugu
Address: HIG 52, Flat102, Aditi Residency, 6th
Phase KPHB, Hyderabad- 500072