This document provides an overview of RES software, including: - RES focuses on people-centric IT and hybrid environments, with over 3,000 customers and 10 million users across 27 countries. - The RES ONE platform provides centralized management, advanced configuration, context awareness, usage tracking and auditing, and adaptive security capabilities. - RES offers extensive out-of-the-box automation tasks and predefined task templates that integrate with various systems. - Key components of RES include the RES ONE Automation platform, RES ONE Workspace for managing digital workspaces, and RES ONE Service Store for an intuitive self-service app.

1. 1
© 2016 RES SOFTWARE – ALL RIGHTS RESERVED
Ein Überblick…
Vision – Strategie - Lösungen
28.09.2016
Oliver Lomberg

2. 2
Vorstellung von RES

3. 3
RES auf einem Blick
• Vision: People Centric IT -as a Service-
• 1999 in NL gegründet von Bob Janssen mit Fokus auf Hybride Umgebungen
• Hauptsitz in Philadelphia, US – EMEA HQ in DenBosch, NL
• Über 3.000 Kunden, 10 Mio Anwender in 27 Länder
• Große skalierbare Installationen mit über 1.5 Mio Anwendern
• 100% Indirektes Vertriebsmodell
Extended Partner Ecosystem of 800+ Partners

4. 44
• Schnelles On- Offboarding
• Roll-Out Win10/VDI/App-Virt
• Security/”context awarness”
• Compliance/Governance
• Agilität/Geschwindigkeit
• IT behält die Kontrolle
• Userzufriedenheit
• Reduzierung Tickets / Kosten
Benefits =
RES ONE Service Store
User Profile
---------------------
---------------------
IT
Win 10 CTXS VMW MDM DB-App Cloud-Services
RES ONE Workspace / Automation
SCCM
Digitaler IT-Arbeitsplatz
Browser WIN 10 Citrix 3D Print
Testing PwR Mobile Reise

5. 5
Service App StoreWorkspace Optimization
Predictive Service Delivery Platform
AUTOMATION
How RES Software Brings Agility to Your Workforce
RES ONE
Automation
RES ONE
Workspace
RES ONE
Service Store
RES ONE Automation
ITSM, PCLM
MDM
Virtualization
SaaS, IaaS
Automation
Packs

6. 6

7. 7
Centrally manage and secure your
workforce’s apps and services across even
the most complex virtual and physical
environments

8. 8
Centralized Management Console
• Manage all user settings,
policies, configurations
and more from a single
console
• Make changes and
updates easily
• Full auditing of all
administrative actions
• Detailed administrative
delegation capabilities

9. 9
Advanced Configuration
• Dynamic, just-in-time configuration
• File types, e-mail settings and data
sources
• Application actions
o Drive and Port Mappings
o Printers
o Registry Settings and Policies
o Profile and Home Directory
o Folder Sync
o Automation
o PC Lifecycle Management

10. 10
Context Awareness
• Dynamically adapt a user’s
workspace based on
context, ensuring proper
access to printers, data,
and apps based on their
real-time working
conditions
• Apply policy rules ranging
from very broad to very
granular factors for
increased security
Active
Directory
Computer Configuration Network
Remote
Desktop
Site
Hardware
(CPU
speed,
memory)
Environment
Variable
Computer
Name
IP Address
(IP address,
range)
Group
Membership
IP Address
Files & Folders
(file version,
folder exists)
IP Address
(IP address,
range)
Client Name
Organizational
Unit
Membership
Name
FIPS
Compliancy
Remote
Host/URL
Client Type
(Citrix Receiver
only)
User Property
Operating
System
(Bit )
version
Hardware
Token
(serial #,
vendor ID, USB)
Terminal Server
Listener Name
Session Type
USB
Storage
Device
(serial #,
vendor ID)
Operating
System
(Bit ) version
Wireless
(Connected
(SSID) or
nearest access
point (BSSID))
Terminal Server
Listener Name
Registry Setting
VDX /
Workspace
Extender

11. 11
Usage Tracking and Auditing
• Real-time and historical usage reporting
• Control licenses based on actual usage
• Minimize time spent on audits
• Reduce overspending on licenses
• Prove compliance

12. 12
Adaptive Security
• Prevent vulnerabilities across all sources
o Careless users are as large of risks as malicious external threats
• People-centric
o Dynamically secure services based on user context
• Flexible security levels
o Adjust security at granular level to meet the needs of the organization
o Based on user, span from total lock down to fully open
Examples:
• Data & USB Storage
• Privilege management
• Application access, including user installed applications
• Web access and usage
• Network-based/IP restrictions

13. 13
Adaptive Security (cont.)
Protect from internal and
external threats:
• File Hash based application
security
• Whitelisting/blacklisting
• Dynamic privileges
• User-installed apps
• Context aware policy
enforcement
• USB storage control
• Read-only blanketing
• Lockdown

14. 14
Step-by-Step Transformation with RES
Unmanaged Live
Desktop
Environment
Collect Data
(Desktop
Sampler)
Analyze Data
(Workspace
Designer)
Partly Managed
Desktop
(Workspace
Model)
Fully Managed
(Workspace)
Predict Future
Changes
(Workspace
Simulation)

15. 15

16. 16
Drive
competitive advantage
by automating the
delivery and return
of business
and IT services

17. 17
Extensive Out-of-the-Box Tasks
• Over 270 Tasks & Activities
o Configuration
o Provisioning
o Virtualization
o Security
o Advanced
o System State
o Cloud Provisioning
o Infrastructure as a Service
o PC Life Cycle Management
o Service Desk Integration
o Mobile Device Management
• Heterogeneous
Support
o Windows
o Unix
o Linux
o Mac OSX
Quick implementation and easy automation management

18. 18
Extending Your Existing Investments
Free Automation Packs
• Extensible via APIs &
Web Services
• Integrates with
o EMM/MDM
o ITSM
o PLCM
o SaaS
o Virtualization / Cloud
provisioning

19. 19
Predefined Automation Tasks Overview

20. 20

21. 21
Transform the digital
experience of your
workforce
with an
automated, intuitive
service app store

22. 22
Intuitive Self Service Interface
• View active and
available services
offered through the
RES ONE Service Store
• Services can be both
IT and non-IT related
(i.e., business process
related)
• Easily customizable
(language, logo,
colors)

23. 23
Access Service Store from Various Devices
• Service Store Web Front
• New Mobile UI
(Free Download)
Workforce
v Easily view, request and manage
available corporate applications
and services from iOS and
Android devices.
Managers
v Easily use apps to approve
requests for apps & services, and
order relevant apps & services on
behalf of employees.

24. 24
Simplified Visual Workflow
• IT can quickly
automate business
workflow processes
• Business logic & IT
process information
are stored to
determine what
should happen
during the delivery
and return workflow

25. 25
Identity and Classification
• Personalization of Services with Identity Warehouse
• Identity warehouse collects information from HR & Payroll systems
to determine the “identity” of a person
• 80% of services can be predicted automatically

26. 26
Subscription Engine
• Easily track service status
• Service workflows
• Can be triggered manually or
automatically
• Services can be automatically
delivered & returned
• On Day 1 or when employees
transition to ensure proper
and secure offboarding

27. 27
Delegation via Service Panel
• Enables Delegation of
Requests
• Managers or
designated users can
request services on
behalf of others
• Empowers Business, User
and Service Desk to Do
More

28. 28
Pause

29. 29
Live Demo

30. 30
Use Cases

31. 31
© 2016 RES SOFTWARE – ALL RIGHTS RESERVED
Use Cases
Alle Prozesse und Abläufe, die sich über die IT
abbilden lassen und deren Ursprung originär
nicht unbedingt in der IT liegen muss.
Abläufe werden auf das wesentliche reduziert,
beschleunigt und bleiben transparent, sowie
nachvollziehbar.
No Limits

32. 32
Vielen Dank!