This document discusses best practices for using virtual worlds like Second Life for role playing and training soft skills. Some key benefits are allowing for interactive skills practice in a safe environment at a lower cost than traveling. Challenges include ensuring participants have the technical skills to navigate the virtual world and dealing with technology issues. The document provides tips like testing systems beforehand, using voice chat programs if in-world voice fails, and monitoring role plays discreetly with invisible avatars. It emphasizes preparing participants, trainers, and the virtual environment to make the most of virtual world training opportunities while avoiding issues.