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Artful	
  Life	
  Creating	
  :	
  	
  
Becoming	
  	
  
an	
  Intermediary
Jeonghwan	
  Jeon	
  
Jeju	
  Center	
  for	
  Creative	
  Economy	
  &	
  Innovation	
  @	
  Jeju,	
  South	
  Korea	
  
June	
  14th,	
  2016	
  @	
  HKU
My	
  Chronology	
  of	
  Becomings
1971
1983
1990
1997
2006
2011
2015
Tech	
  &	
  Engineering Art	
  &	
  Culture
Apple	
  Computer	
  Kid
Theatre	
  Club	
  in	
  ‘Alternative	
  Culture’
B.S	
  of	
  Computer	
  Science	
  
in	
  Seoul	
  National	
  University
Developing	
  Font	
  Editor	
  
Win	
  a	
  Best	
  Engineer	
  Prize	
  from	
  Government
Head	
  of	
  Front-­‐End	
  Technology	
  	
  
&	
  Local	
  Services	
  in	
  Daum
B.A.	
  of	
  Arts	
  Management	
  in	
  K-­‐ARTS
Unit	
  Manager	
  of	
  Business	
  Support
CEO	
  of	
  Jeju	
  CCEI
1
2
3
5
6
Team	
  Manager	
  of	
  
Management	
  Information	
  System
4
1st-­‐becoming	
  
an	
  Apple	
  Computer	
  Kid
I	
  met	
  a	
  Apple	
  Computer	
  
at	
  SEWOON	
  Electronics	
  Plaza	
  
in	
  the	
  heart	
  of	
  Seoul,	
  the	
  capital	
  of	
  South	
  Korea	
  
1983	
  (12	
  years	
  old)
2nd-­‐becoming	
  
Artistic
Theatre	
  Club	
  
in	
  the	
  ‘Alternative	
  Culture’	
  
Art	
  Education	
  
Where	
  is	
  my	
  way?
when	
  I	
  graduated	
  the	
  university	
  
Colleagues	
  of	
  the	
  theatre	
  group	
  
are	
  becoming
musician
movie	
  
director
actor architect …
3rd-­‐becoming	
  
an	
  engineer	
  	
  
for	
  user	
  experience	
  designers
Font	
  Editor	
  
HCI(Human-­‐Computer	
  Interaction)	
  
Front-­‐end	
  Technology	
  
Location-­‐based	
  Service
reorganization	
  (more	
  hiearchically)
in	
  charge	
  of	
  more	
  than	
  130	
  people
put	
  down	
  all	
  titles	
  by	
  myself	
  (retreat)
saw	
  the	
  falling	
  of	
  the	
  company
4th-­‐becoming	
  
an	
  (chief)	
  cultural	
  officer
(with	
  european	
  artistic	
  intervention	
  leaders	
  )
What’s	
  the	
  problem	
  with	
  
the	
  company?
What’s	
  the	
  problem	
  of	
  
myself	
  as	
  a	
  leader?
Why	
  can’t	
  we	
  make	
  	
  
sustainable	
  innovations?
Experimenting	
  
Artistic	
  Interventions	
  
for	
  the	
  organisation
Learning	
  CoP,	
  creative	
  economy,	
  …	
  
Joyful-­‐Study	
  Group
Prof.
Suhwan
Jeon
Majoring	
  Arts	
  Management	
  
in	
  K-­‐ARTS	
  
and	
  doing	
  more	
  artistic	
  interventions
-­‐	
  Internal	
  Venture	
  Incubation	
  Program	
  
-­‐	
  Theatre	
  Discussion	
  Leadership	
  Program

(200	
  people	
  -­‐	
  all	
  team	
  leaders	
  -­‐	
  performed)	
  
-­‐	
  Building	
  the	
  creative	
  space	
  for	
  workers.
work
life
inside outsideHOTSPOT
interspace
work
life
inside outsideHOTSPOT
interspace
Creator
Cultural	
  Immigrants
IoT	
  Club
Contents	
  Producer
Designer Ventures
Users
Photo	
  Club
Music	
  Club
Author
Artists
Developer
inside outside
work
life
HOTSPOT
CHANGE
sustainability
<Case	
  1>	
  
Joyful-­‐Study	
  Group	
  
&	
  Internal	
  Venture	
  Incubation	
  Program	
  
in	
  Daum	
  
(2012~2013)
Mission	
  of	
  Daum	
  Communications	
  Corp.	
  
“Bringing	
  joyful	
  change	
  to	
  the	
  world”
1995	
  
two	
  founders	
  
Park,	
  Geonhi	
  :	
  photographer	
  
Lee,	
  Jaewoong	
  :	
  computer	
  programmer
• community	
  with	
  different	
  departments	
  
• people	
  inside	
  &	
  outside	
  
• meeting	
  with	
  performance,	
  presentation,	
  and	
  
discussion	
  
• Finding	
  and	
  solving	
  problems	
  together
Joyful-­‐Study	
  Group
but,	
  are	
  we	
  joyful?	
  
what	
  we	
  make	
  is	
  joyful?	
  
……	
  
what	
  on	
  earth	
  is	
  ‘joyful’?
Jeonghwan Suhwan
C.H.	
  Min
J.J.	
  Lee
B.H.	
  Jeong
Y.S.	
  Paek
I.W.	
  Kim
Y.C.	
  Kim
I.S.	
  Noh
2012	
  Joyfulness-­‐Study	
  Group	
  (Pilot	
  Test)
Y.E.	
  Kwon
Engineer
Engineer
Engineer
Marketer
Musician
Performer
Staff,	
  ARCOM
Photographer,	
  ARTE
Professor	
  
K-­‐ARTS
Cultural	
  
Strategist
Tango	
  Class	
  -­‐	
  Every	
  Wednesday	
  Evening
Daum	
  Internal	
  Venture	
  Incubation	
  Idea	
  Pitching	
  (2013)	
  
Opening	
  Performance
Jenghwan Suhwan
C.H.	
  Min
J.J.	
  Lee
B.H.	
  Jeong
Y.S.	
  Paek
I.W.	
  Kim
Y.C.	
  Kim
I.S.	
  Noh
2013	
  Joyful-­‐Study	
  Group	
  (Expanding)
Y.E.	
  Kwon
Engineer
Engineer
Engineer
B.A.	
  
Arts	
  Management
Musician
Performer
Staff,	
  ARCOM
Photographer,	
  ARTE
Professor	
  
K-­‐ARTS
B.A.	
  
Arts	
  Management
J.H.	
  Seo
Ph.D.	
  
Arts	
  Management
…
<Case	
  2>	
  
Artistic	
  Interventions	
  
through	
  webtoon	
  
[humanities	
  study	
  club	
  +	
  webtoon	
  author]	
  
Presented	
  
at	
  the	
  K-­‐ARTS	
  Arts	
  Education	
  Class	
  in	
  2013
Daum Webtoon ‘Mi-Saeng(Incomplet Life)’
Author,TaehoYoon
Humanities Study Club ‘Tong-tong-bae(motorboat)’
Every Wednesday Evening
Best Clips of “Mi-Saeng(Incomplete Life)”
and My Life at Work
<Case	
  3>	
  
Artisitc	
  Interventions	
  through	
  	
  
Leadership	
  Program	
  using	
  Theatre	
  
Presented	
  	
  
at	
  the	
  classes	
  of	
  
K-­‐ARTS	
  Arts	
  Management	
  
Corporates	
  and	
  Arts&Culture	
  Class	
  (2013)	
  	
  
Cultural	
  Industries	
  (2014)
“Art	
  is	
  one	
  way	
  whereby	
  human	
  being	
  seek	
  to	
  	
  
understand	
  the	
  world.”
“Theatre	
  is	
  the	
  art	
  that	
  comes	
  closest	
  to	
  life	
  as	
  it	
  is	
  
lived	
  day	
  by	
  day.”
“Art	
  lifts	
  one	
  above	
  the	
  everyday	
  fray	
  and	
  gives	
  one	
  
something	
  like	
  a	
  ‘god-­‐eye’	
  view	
  of	
  experience.”
<	
  Oscar	
  G.	
  Brockett	
  -­‐	
  Essential	
  Theatre	
  >
Discussion	
  Theatre
Rewriting Drama Scenario
유닛장의 책임과 권한 토론한 내용을 바탕으로, 아래 밑줄 부분을 다시 써 주세요.
Scene 1
• Paul : 하겠다는 건가요, 말겠다는 건가요? 그거 코드 몇줄이면 될 것 같은데, (제가 프로그래밍을 한번도 해 보진 않았지만) 저라면 몇시간이면 하겠어요!
• John : ___________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________
• Paul : (Paul의 캐릭터는 견지하되 John의 대사에 맞게 응답)___________________________________________


Scene 2
• Chris : 저는 프로젝트C를 추가적으로 왜 해야 하는지 모르겠어요. 선택과 집중이 중요하다며 프로젝트A에 팀의 주요 리소스를 모두 넣은 상태인데요.
• Linda : ___________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________
• Chris : (Chris의 캐릭터는 견지하되 Linda의 대사에 맞게 응답)___________________________________________
Performer	
  
=	
  Audience	
  	
  
=	
  Writer
actor
scenario
stage
commentator participant
text rewrite
the 4th wall
Reviewer
moderator
“defamiliarizing and reflecting”
“realizing self-direction”
“learning implicit knowledge from colleagues”
Everybody is a producer
Staff
Participants	
  become	
  moderators	
  next	
  time.
Situated Learning Theory
(Lave & Wenger 1991)
core
group
active
group
peripheral group
legitimate
participation
“Learning is
a process of
moving from outside
to inside
Learning
 Theory
author
moderator
reviewer
participant
observer
Case	
  4	
  
Collaboration	
  between	
  artists	
  and	
  employees	
  
[Daum	
  Space.2	
  Client	
  Committee	
  	
  Open	
  Ceremony]	
  
Presented	
  	
  
at	
  the	
  classes	
  of	
  
K-­‐ARTS	
  Arts	
  Management	
  
Cultural	
  Industries	
  (2014)
Daum	
  Headquarter	
  Office	
  
Relocated	
  to	
  Jeju	
  Island	
  
during	
  10	
  years	
  
since	
  2004
Daum	
  Space.1	
  
the	
  Korean-­‐Architect-­‐award	
  winning	
  masterpiece	
  
of	
  Architect	
  Minsuk	
  Cho	
  (2012)
alpha
workst.A
work st . B
work st . C
workst.D
work st . E
work st . F
bravo
charlie delta
foxtrot
workshop
room
dot
house
dot
house
bios 2
bios 1
ddam
ddam
echo
Space.2	
  Client	
  Committee	
  of	
  employees	
  (2012)	
  
building	
  finished	
  (2014)
Serendipity	
  Strategy
Opening	
  Party	
  -­‐	
  April	
  2014	
  
collaboration	
  of	
  employees	
  and	
  artists
But,	
  I	
  failed	
  an	
  innovation.	
  
two	
  weeks	
  after	
  space.2	
  was	
  opened,	
  
Daum	
  was	
  merged	
  	
  
by	
  Kakao.
5th-­‐becoming	
  (retreat)	
  
an	
  engineer	
  again
codeschool
6th-­‐becoming	
  
now
April	
  2015,	
  
One	
  year	
  later	
  since	
  merging,	
  	
  
I	
  was	
  suggested	
  to	
  be	
  a	
  head	
  of	
  	
  
Jeju	
  Center	
  for	
  Creative	
  Economy	
  	
  Innovation
I	
  rejected,	
  because	
  …	
  
but,	
  …
internal	
  
incubation	
  
program
creators
artists
startups
big	
  company	
  (Daum)
interspace
Diagram	
  of	
  my	
  experiments	
  in	
  Daum	
  (my	
  4th	
  becoming)	
  
creators
artists
startups
big	
  company	
  (kakao)
interspace	
  
(J-­‐CCEI)
Diagram	
  of	
  My	
  experiments	
  in	
  Jeju	
  Center	
  (my	
  6th	
  becoming)	
  
local	
  government	
  
	
  institutes
Nature	
  (UNESCO	
  world	
  heritage)
the	
  Environment	
  of	
  Jeju
13	
  Millions	
  Inbound	
  TouristsCultural	
  Immigrants	
  	
  
Relocation	
  of	
  IT	
  Companies
VISION	
  of	
  J-­‐CCEI
“Creative	
  Island,	
  Jeju	
  through	
  new	
  connections”
Design	
  Creative	
  Life	
  Style	
  
Connect,	
  Community,	
  Co-­‐Creation
public	
  -­‐	
  
private
platform	
  -­‐	
  
entrepreneurs
culture/arts	
  
-­‐	
  IT/tech
native	
  -­‐	
  
immigrant
Digital	
  
Nomad
IT
SpaceCulture
Converging	
  
my	
  experiences
Co-­‐working	
  space	
  implementing	
  Serendipity	
  Strategy	
  (2015.6	
  Opened)
Idea	
  Pitching	
  Day	
  -­‐	
  every	
  month	
  @	
  J-­‐Space
Hackathon	
  (2015.10)	
  
People	
  from	
  Jeju,	
  Seoul,	
  and	
  foreign	
  countries(digital	
  nomads)
1	
  year	
  of	
  Jeju	
  center	
  
Talented	
  people	
  are	
  coming	
  to	
  Jeju	
  and	
  connected	
  to	
  each	
  other.	
  
Startup	
  ecosystem	
  has	
  been	
  established.
• incubating	
  14	
  startup	
  companies	
  
• about	
  5	
  million	
  dollars	
  investment	
  to	
  these	
  companies	
  
• connecting	
  11	
  startup	
  hubs	
  in	
  7	
  countries	
  
• more	
  than	
  150	
  human	
  libraries	
  and	
  70	
  communities	
  
• attracting	
  remote	
  workers	
  and	
  digital	
  nomads	
  
My	
  Becomings
• 1st	
  -­‐	
  an	
  Apple	
  Kid	
  
• 2st	
  -­‐	
  Artistic	
  (art	
  education	
  in	
  my	
  theatre	
  group)	
  
• 3rd	
  -­‐	
  an	
  Engineer	
  for	
  UX	
  
• 4th	
  -­‐	
  a	
  Cultural	
  Officer	
  
• 5th	
  -­‐	
  an	
  Engineer	
  Again	
  
• 6th	
  -­‐	
  Jeju	
  Creative	
  economy	
  	
  Innovation	
  
• 7th	
  -­‐	
  (not-­‐knowing)
pivoting	
  
and	
  	
  
converging	
  
experiences

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Becoming an intermediary

  • 1. Artful  Life  Creating  :     Becoming     an  Intermediary Jeonghwan  Jeon   Jeju  Center  for  Creative  Economy  &  Innovation  @  Jeju,  South  Korea   June  14th,  2016  @  HKU
  • 2. My  Chronology  of  Becomings 1971 1983 1990 1997 2006 2011 2015 Tech  &  Engineering Art  &  Culture Apple  Computer  Kid Theatre  Club  in  ‘Alternative  Culture’ B.S  of  Computer  Science   in  Seoul  National  University Developing  Font  Editor   Win  a  Best  Engineer  Prize  from  Government Head  of  Front-­‐End  Technology     &  Local  Services  in  Daum B.A.  of  Arts  Management  in  K-­‐ARTS Unit  Manager  of  Business  Support CEO  of  Jeju  CCEI 1 2 3 5 6 Team  Manager  of   Management  Information  System 4
  • 3. 1st-­‐becoming   an  Apple  Computer  Kid I  met  a  Apple  Computer   at  SEWOON  Electronics  Plaza   in  the  heart  of  Seoul,  the  capital  of  South  Korea   1983  (12  years  old)
  • 4. 2nd-­‐becoming   Artistic Theatre  Club   in  the  ‘Alternative  Culture’   Art  Education  
  • 5. Where  is  my  way? when  I  graduated  the  university   Colleagues  of  the  theatre  group   are  becoming musician movie   director actor architect …
  • 6. 3rd-­‐becoming   an  engineer     for  user  experience  designers Font  Editor   HCI(Human-­‐Computer  Interaction)   Front-­‐end  Technology   Location-­‐based  Service
  • 7. reorganization  (more  hiearchically) in  charge  of  more  than  130  people put  down  all  titles  by  myself  (retreat) saw  the  falling  of  the  company
  • 8. 4th-­‐becoming   an  (chief)  cultural  officer (with  european  artistic  intervention  leaders  )
  • 9. What’s  the  problem  with   the  company? What’s  the  problem  of   myself  as  a  leader? Why  can’t  we  make     sustainable  innovations?
  • 10. Experimenting   Artistic  Interventions   for  the  organisation Learning  CoP,  creative  economy,  …   Joyful-­‐Study  Group Prof. Suhwan Jeon
  • 11. Majoring  Arts  Management   in  K-­‐ARTS   and  doing  more  artistic  interventions -­‐  Internal  Venture  Incubation  Program   -­‐  Theatre  Discussion  Leadership  Program
 (200  people  -­‐  all  team  leaders  -­‐  performed)   -­‐  Building  the  creative  space  for  workers.
  • 13. work life inside outsideHOTSPOT interspace Creator Cultural  Immigrants IoT  Club Contents  Producer Designer Ventures Users Photo  Club Music  Club Author Artists Developer
  • 15. <Case  1>   Joyful-­‐Study  Group   &  Internal  Venture  Incubation  Program   in  Daum   (2012~2013)
  • 16. Mission  of  Daum  Communications  Corp.   “Bringing  joyful  change  to  the  world” 1995   two  founders   Park,  Geonhi  :  photographer   Lee,  Jaewoong  :  computer  programmer
  • 17. • community  with  different  departments   • people  inside  &  outside   • meeting  with  performance,  presentation,  and   discussion   • Finding  and  solving  problems  together Joyful-­‐Study  Group but,  are  we  joyful?   what  we  make  is  joyful?   ……   what  on  earth  is  ‘joyful’?
  • 18. Jeonghwan Suhwan C.H.  Min J.J.  Lee B.H.  Jeong Y.S.  Paek I.W.  Kim Y.C.  Kim I.S.  Noh 2012  Joyfulness-­‐Study  Group  (Pilot  Test) Y.E.  Kwon Engineer Engineer Engineer Marketer Musician Performer Staff,  ARCOM Photographer,  ARTE Professor   K-­‐ARTS Cultural   Strategist
  • 19. Tango  Class  -­‐  Every  Wednesday  Evening
  • 20. Daum  Internal  Venture  Incubation  Idea  Pitching  (2013)   Opening  Performance
  • 21. Jenghwan Suhwan C.H.  Min J.J.  Lee B.H.  Jeong Y.S.  Paek I.W.  Kim Y.C.  Kim I.S.  Noh 2013  Joyful-­‐Study  Group  (Expanding) Y.E.  Kwon Engineer Engineer Engineer B.A.   Arts  Management Musician Performer Staff,  ARCOM Photographer,  ARTE Professor   K-­‐ARTS B.A.   Arts  Management J.H.  Seo Ph.D.   Arts  Management …
  • 22. <Case  2>   Artistic  Interventions   through  webtoon   [humanities  study  club  +  webtoon  author]   Presented   at  the  K-­‐ARTS  Arts  Education  Class  in  2013
  • 23. Daum Webtoon ‘Mi-Saeng(Incomplet Life)’ Author,TaehoYoon Humanities Study Club ‘Tong-tong-bae(motorboat)’ Every Wednesday Evening
  • 24. Best Clips of “Mi-Saeng(Incomplete Life)” and My Life at Work
  • 25. <Case  3>   Artisitc  Interventions  through     Leadership  Program  using  Theatre   Presented     at  the  classes  of   K-­‐ARTS  Arts  Management   Corporates  and  Arts&Culture  Class  (2013)     Cultural  Industries  (2014)
  • 26. “Art  is  one  way  whereby  human  being  seek  to     understand  the  world.” “Theatre  is  the  art  that  comes  closest  to  life  as  it  is   lived  day  by  day.” “Art  lifts  one  above  the  everyday  fray  and  gives  one   something  like  a  ‘god-­‐eye’  view  of  experience.” <  Oscar  G.  Brockett  -­‐  Essential  Theatre  >
  • 28. Rewriting Drama Scenario 유닛장의 책임과 권한 토론한 내용을 바탕으로, 아래 밑줄 부분을 다시 써 주세요. Scene 1 • Paul : 하겠다는 건가요, 말겠다는 건가요? 그거 코드 몇줄이면 될 것 같은데, (제가 프로그래밍을 한번도 해 보진 않았지만) 저라면 몇시간이면 하겠어요! • John : ___________________________________________________________________________
 _________________________________________________________________________________
 _________________________________________________________________________________ • Paul : (Paul의 캐릭터는 견지하되 John의 대사에 맞게 응답)___________________________________________ 
 Scene 2 • Chris : 저는 프로젝트C를 추가적으로 왜 해야 하는지 모르겠어요. 선택과 집중이 중요하다며 프로젝트A에 팀의 주요 리소스를 모두 넣은 상태인데요. • Linda : ___________________________________________________________________________
 _________________________________________________________________________________
 _________________________________________________________________________________ • Chris : (Chris의 캐릭터는 견지하되 Linda의 대사에 맞게 응답)___________________________________________ Performer   =  Audience     =  Writer
  • 29. actor scenario stage commentator participant text rewrite the 4th wall Reviewer moderator “defamiliarizing and reflecting” “realizing self-direction” “learning implicit knowledge from colleagues” Everybody is a producer Staff
  • 31. Situated Learning Theory (Lave & Wenger 1991) core group active group peripheral group legitimate participation “Learning is a process of moving from outside to inside Learning
  • 33. Case  4   Collaboration  between  artists  and  employees   [Daum  Space.2  Client  Committee    Open  Ceremony]   Presented     at  the  classes  of   K-­‐ARTS  Arts  Management   Cultural  Industries  (2014)
  • 34. Daum  Headquarter  Office   Relocated  to  Jeju  Island   during  10  years   since  2004
  • 35. Daum  Space.1   the  Korean-­‐Architect-­‐award  winning  masterpiece   of  Architect  Minsuk  Cho  (2012)
  • 36. alpha workst.A work st . B work st . C workst.D work st . E work st . F bravo charlie delta foxtrot workshop room dot house dot house bios 2 bios 1 ddam ddam echo Space.2  Client  Committee  of  employees  (2012)   building  finished  (2014) Serendipity  Strategy
  • 37. Opening  Party  -­‐  April  2014   collaboration  of  employees  and  artists
  • 38.
  • 39. But,  I  failed  an  innovation.   two  weeks  after  space.2  was  opened,   Daum  was  merged     by  Kakao.
  • 40. 5th-­‐becoming  (retreat)   an  engineer  again codeschool
  • 42. April  2015,   One  year  later  since  merging,     I  was  suggested  to  be  a  head  of     Jeju  Center  for  Creative  Economy    Innovation I  rejected,  because  …   but,  …
  • 43.
  • 44.
  • 45. internal   incubation   program creators artists startups big  company  (Daum) interspace Diagram  of  my  experiments  in  Daum  (my  4th  becoming)  
  • 46. creators artists startups big  company  (kakao) interspace   (J-­‐CCEI) Diagram  of  My  experiments  in  Jeju  Center  (my  6th  becoming)   local  government    institutes
  • 47. Nature  (UNESCO  world  heritage) the  Environment  of  Jeju 13  Millions  Inbound  TouristsCultural  Immigrants     Relocation  of  IT  Companies
  • 48. VISION  of  J-­‐CCEI “Creative  Island,  Jeju  through  new  connections” Design  Creative  Life  Style   Connect,  Community,  Co-­‐Creation public  -­‐   private platform  -­‐   entrepreneurs culture/arts   -­‐  IT/tech native  -­‐   immigrant Digital   Nomad
  • 50. Co-­‐working  space  implementing  Serendipity  Strategy  (2015.6  Opened)
  • 51. Idea  Pitching  Day  -­‐  every  month  @  J-­‐Space
  • 52. Hackathon  (2015.10)   People  from  Jeju,  Seoul,  and  foreign  countries(digital  nomads)
  • 53. 1  year  of  Jeju  center   Talented  people  are  coming  to  Jeju  and  connected  to  each  other.   Startup  ecosystem  has  been  established. • incubating  14  startup  companies   • about  5  million  dollars  investment  to  these  companies   • connecting  11  startup  hubs  in  7  countries   • more  than  150  human  libraries  and  70  communities   • attracting  remote  workers  and  digital  nomads  
  • 54. My  Becomings • 1st  -­‐  an  Apple  Kid   • 2st  -­‐  Artistic  (art  education  in  my  theatre  group)   • 3rd  -­‐  an  Engineer  for  UX   • 4th  -­‐  a  Cultural  Officer   • 5th  -­‐  an  Engineer  Again   • 6th  -­‐  Jeju  Creative  economy    Innovation   • 7th  -­‐  (not-­‐knowing) pivoting   and     converging   experiences