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Bcs elite leeds kowledge worker presentation 3 nov 2011
This document discusses improving knowledge worker productivity in the 21st century. It notes that knowledge workers spend significant time on email and Microsoft Office but much corporate information remains unstructured. There is a large gap in productivity between the best and worst knowledge workers. The document provides tips for IT leaders to increase productivity, such as treating knowledge workers as assets, providing workspaces that facilitate collaboration, automating routine tasks, and engaging knowledge workers in projects.
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Bcs elite leeds kowledge worker presentation 3 nov 2011
- 1. IT Leaders atthe Vanguard of 21st Century Productivity: Overcoming Knowledge Worker Attention Deficit Disorder Alison Freer, Director - Lead & Transform 3rd November 2011 - BCS Elite Leeds
- 2. Today • Assessing thebenefits of improving knowledge worker productivity • Sharing top tips for making theory work in practice • How IT can lead the productivity revolution.
- 3. Attention Deficit • E-mail,MS Office used for 30+hours per week • 20 - 200+++ emails received a day • 150 hours per year, per person looking for lost information • 80% corporate information is unstructured - terabytes of it! Gartner 2005
- 4. Productivity Gap • 10:1difference in productivity amongst software organisations • The best people outperform the worst by 10:1 • The best performer is about 2.5 times better than the median Tom DeMarco 1999
- 5. Drucker’s Prophecy “the uniquecontribution of management in the 20th century was the 50 fold improvement in the productivity of manual workers…....
- 6. “....the most importantcontribution management needs to make in the 21st Century is to similarly increase the productivity of knowledge workers”. Peter Drucker 1999
- 7. ‘Thinking for aLiving’ Thomas Davenport, HBR 2005
- 8. Knowledge Workers.. • Likeautonomy • Value their knowledge but don’t always share easily • Find it hard to explain the detail of what they do • Add maximum value when they collaborate.
- 9. Productive People... • Limitthe number of gadgets • Invest effort in deciding priority information & organising it well • Get help & use assistants, to some degree • Use lists • Adapt tools & approaches to suit different situations
- 10. ‘I-shaped’ People Deep subject knowledge,applied to problem-solving in specific domains. Needs... time & space to think, perfect, test and research.
- 11. ‘T-shaped’ People Broad subjectinterests, plus core expertise, drawn to maximising opportunities in complex business environments. Needs... interaction, to share & learn from others.
- 12. Table Talk • Whatdoes knowledge worker productivity mean in your organisation? • How do you measure it?
- 13. Maximising Knowledge Worker Productivity • Treat knowledge workers as assets not costs • Physical & virtual workplaces to ‘bump’ together • Expose to learning & teaching • Automate their routine tasks
- 14. The Hybrid Organisation Economic Demographic Uncertainty Change WORKPLACE THE HYBRID ORGANISATION TECHNOLOGY PEOPLE Social & Mass Business Tech Globalisation Innovations Microsoft 2011
- 15. Top Tip #1-Listen • Software Studio Team - variable productivity. Over & under utilisation of different individuals • 1:1 mentoring followed by facilitated team project events. • Identified productivity enablers & blockers for different personalities.
- 16. Top Tip #2-Engage • Public sector IT department, facing out-sourcing test • Leadership team mentoring followed by whole department customer focus workshops - involving real customers! • Engaged ‘I-shaped’ personalities directly with customer facing projects. • Department retained.
- 17. Top Tip #3-Adopt & Adapt • Process Manufacturing IT Service - high autonomy, high budgetary discretion • Experimented with social network-like platform (Yammer) within IT. • Engaged specific manufacturing colleagues in ‘Ideation’ for new processes. • Platform and Ideation process now adopted by EMEA business.
- 18. Top Tip #4-Drive • University IT Team - federated structure, poor project & programme delivery on IT & Capital. • Senior IT Team initiated a business Benefits-led approach for all new projects. • Structured change programme - IT & business colleagues together. • Immediately improved delivery of high investment projects. Raising sector standards.
- 20. Table Talk How willyou take a LEAD on knowledge worker productivity?
- 21. References • Microsoft: www.thehybridorganisation.com • Thinking for a Living http:// www.tomdavenport.com • Knowledge Worker Productivity, Peter Drucker 1999, California Management Review • Durham University Innovation Studio http://www.dur.ac.uk/dbs/faculty/ projects/innovationstudio/
- 22. alison@leadandtransformit.com Telephone: 0191 501 8550 Twitter: @leadtransformIT www.leadandtransformit.com