The document explores the distinction between leadership and management, emphasizing that both are crucial for successful businesses, but many organizations are over-managed and under-led. It outlines key characteristics of leaders and managers, highlighting that great leaders inspire and align people while managers focus on planning and control. Ultimately, effective leaders combine both skills to achieve extraordinary results and improve team performance through increased self-esteem.

1. 02 Leadership and Management – Is There a Difference? Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008

2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008

3. Module Description What’s the difference between leadership and management? Both are essential to successful businesses, but many organizations are over-managed and under-led. It has been said “You manage cows, but you lead people.” Budgets and schedules, while easy to measure and track, do not occupy the center of a great leader’s attention. Leadership is far different from management, and just as important. According to HBS’s Kotter, managers plan, budget, organize, staff, control and correct, while leaders set direction, align people, motivate and inspire. Many people occupy the position of leadership without demonstrating the qualities of leadership. This module explores the difference between leadership and management and how they complement one another. The very best business leaders combine both leadership and management to deliver extraordinary results. Copyright Wiefling Consulting, LLC 2008

4. Module Goals Understand the difference between leadership and management. Learn the key skills of great managers and great leaders. Be inspired to lead courageously regardless of your position or title. “ Outstanding leaders go out of their way to boost the self-esteem of their people. If people believe in themselves, it's amazing what they can accomplish.” - Sam Walton Copyright Wiefling Consulting, LLC 2008

5. The Difference Between Leadership and Management? You LEAD people. You MANAGE cows! Copyright Wiefling Consulting, LLC 2008

6. Leadership vs. Management Leadership Management Arrange the characteristics according to whether they are more leadership traits or management traits. High Importance High Importance Low Importance Mostly Management Important to Both Inspiring Careful Takes risks Negotiates Contracts Enthusiastic Passionate Budgets Maintains Controls Courageous Greedy Plays Golf Drinks Beer Copyright Wiefling Consulting, LLC 2008

7. Primary Activities Managers Plan and Budget Organize and Staff Control and Correct Leaders Set Direction Align People Motivate and Inspire Copyright Wiefling Consulting, LLC 2008 Ref: John P. Kotter, What Leaders Really Do, HBR OnPoint © 2001 by Harvard Business School Publishing Corporation.

8. If you only remember one thing: Great Managers Discover what is unique about each person and capitalize on it. They build the self-assurance of their people to the point that they are unrealistically optimistic . Great Leaders Discover what is universal and capitalize on it. They rally people to a better future and are unrealistically optimistic that things will get better. Copyright Wiefling Consulting, LLC 2008

9. Impact on Results Leadership – Aligning people. Management – Optimizing. Administrative – Procedures & Policies “ Not Everything that Counts can be Counted. Not Everything that can be Counted Counts.” - Albert Einstein Lowest Highest Copyright Wiefling Consulting, LLC 2008

10. Building Self-Assurance Attribute successes to their gifts. Attribute failures to not working hard enough. What if they’re NOT able to do the job? Training Partnering Tricks and Tools Job-sculpting, or find them a new job. Copyright Wiefling Consulting, LLC 2008

11. Appropriate Motivation Motivation Ability Why aren’t expectations being met? Copyright Wiefling Consulting, LLC 2008

12. Summary of Key Points Leadership and management are both important to business results. Leadership is not a position or a title on your business card. Leadership generally has a bigger impact on results. People’s performance improves when their self-esteem increases. Motivation is not appropriate when the problem is lack of ability. Copyright Wiefling Consulting, LLC 2008

13. W.O.W. Leadership Development Exercises Within One Week (WOW!) Identify at least one person you consider to be a great leader and one you consider a great manager. Invite these people to have lunch with you and discuss their approaches to leadership and management. Think of a time when someone tried to motivate you to do something that you were not able to do. How did you feel? Copyright Wiefling Consulting, LLC 2008

14. Commitment to Action “ Knowing” is not enough. You must take action. Confidence is not required. You must be committed. What action will you take in order to become more the kind of leader you admire? W.O.W. - Do it “Within One Week”! Copyright Wiefling Consulting, LLC 2008

15. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 www.wiefling.com kimberly@wiefling.com USA 650 867 0847 Copyright Wiefling Consulting, LLC 2008