The document outlines the Kouzes and Posner leadership model, emphasizing five key practices: modeling the way, inspiring a shared vision, challenging the process, enabling others to act, and encouraging the heart. It also provides insights on effective teamwork, communication, and the importance of positive feedback in leadership. The training aims to equip aspiring leaders with actionable practices to enhance their leadership capabilities and achieve better outcomes.

1. 03 “ The Leadership Challenge” - Kouzes & Posner Model Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008

2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008

3. Module Description People often hesitate when they are asked to talk about their most admired leaders. Many of the greatest leaders mentioned are dead, and it seems much easier to think of examples of bad leadership. Jim Kouzes and Barry Posner, authors of “The Leadership Challenge®”, collected thousands of stories about extraordinary leadership as part of an intensive research project to determine the characteristics of the most successful leaders. There are many useful leadership models, but the Five Practices of Exemplary Leadership® revealed by the Kouzes-Posner study is one of the most memorable and easy to implement. This module enables people who wish to become great leaders to learn and adopt the practices of “model the way, inspire a shared vision, challenge the process, enable other people to act, and encourage the heart” with immediate and dramatically improved results. Copyright Wiefling Consulting, LLC 2008

4. Module Goals Explore the 5 areas of best practices of “The Leadership Challenge” model. Identify practices in each area that you can apply in your daily life. Adopt a consistent “Attitude of Gratitude”. “ Confidence is contagious. So is lack of confidence.” - Vince Lombardi Copyright Wiefling Consulting, LLC 2008

5. The Leadership Challenge Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

6. Model the Way Clarify Your Values Set the Example Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

7. Inspire a Shared Vision Envision the Future Enlist Other People Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

8. What would you do if you KNEW that you were guaranteed to succeed? Possibility Speaking Copyright Wiefling Consulting, LLC 2008

9. Challenge the Process Search for Opportunities Experiment and Take Risks Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

10. Enable Others to Act Foster Collaboration Strengthen Other People Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

11. What Impacts Motivation? What Managers Say High Wages Job Security Promotion in the Company Good Working Conditions Interesting Work Personal Loyalty of Manager Tactful Discipline Full Appreciation of Work Done Help on Personal Problems Feeling of Being “In” On Things What Employees Say Full Appreciation of Work Done Feeling of Being “In” On Things Help on Personal Problems Job Security High Wages Interesting Work Promotion in the Company Personal Loyalty of Manager Good Working Conditions Tactful Discipline Ref: 1001 Ways to Reward Employees, Bob Nelson, Ken Blanchard, Stephen Schudlich, 1994. Copyright Wiefling Consulting, LLC 2008

12. Encourage the Heart Recognize Contributions Celebrate Values and Victories Copyright Wiefling Consulting, LLC 2008 Ref: B. Posner & J. Kouzes, The Leadership Challenge

13. Attitude of Gratitude Find Reasons to Recognize and Celebrate! Make it: Sincere Specific Selective Timely If you can’t find something to be sincerely grateful for, look harder! Copyright Wiefling Consulting, LLC 2008

14. Summary of Key Points Extraordinary leaders: Model the Way Inspire a Shared Vision Challenge the Process Enable Other People to Act Encourage the Heart People need 11 times more positive feedback than negative feedback to feel that they are getting equal amounts. Copyright Wiefling Consulting, LLC 2008

15. W.O.W. Leadership Development Exercises Within One Week (WOW!) Carry a notebook with you at all times and write down your promises. Review your list and fulfill your promises regularly! Imagine achieving your most important goal in clear and vivid detail so that you can see it, feel it, taste it, smell it, touch it! Choose something that you have always done a certain way, like what you eat, where you shop, what you wear, and change it. Replace the word “I” with “We” when speaking about your work. Set a goal for your “Attitude of Gratitude” and meet that goal for the next 2 weeks. Copyright Wiefling Consulting, LLC 2008

16. Commitment to Action “ Knowing” is not enough. You must take action. Confidence is not required. You must be committed. What action will you take in order to become more the kind of leader you admire? W.O.W. - Do it “Within One Week”! Copyright Wiefling Consulting, LLC 2008

17. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847