Dawn Lynn has over 15 years of experience in accounting, collections, customer service, and pharmacy technician roles. She currently works as an Accounting Technician for the City of Cincinnati Water Works where she supports accounts receivable through billing operations, research, and collections. Previously, she was a Bookkeeper and Leasing Agent for a property management company where she managed accounts receivables and rental properties. She also has experience as a Pharmacy Technician at a hospital, assisting with medication delivery and inventory management. Dawn Lynn has strong computer, organizational, and customer service skills.
Analytical and skilled Financial Professional with a solid and progressive career providing core support financial functions to organizations.
Expertise in the analysis of financial data, tracking financial performance, operational reporting, and data control.
Adept at compiling and analyzing financial information, generating financial reports and documents, leading teams, and providing exceptional customer service.
Ability to analyze, draft, and process contract lease agreements.
Skilled at interpreting, applying, explaining, and ensuring full compliance with complex rules, regulations, and ordinances.
Recognized for evaluating general and financial accounting practices and procedures for efficiency, effectiveness, and accurateness and resolve procedure deficiencies.
Core Skills & Abilities
RECONCILIATION
• Expertise in banking reconciliation involving all major currencies
• Handled reconciliations for 18 odd Bank Accounts including Barclays, HSBC and Citibank.
• Reconciliation of International Payment transactions originating from the UK and US markets
REVENUE ASSURANCE
• Hands on experience in Revenue Assurance that is revenue leakages and making sure that all revenues are booked, claims raised and realized in time.
• Process customer payments and invoices in a timely manner
• Perform revenue analysis, calculations and reporting on monthly basis.
CUSTOMER RELATIONSHIP MANAGEMENT
• Managing relationship with key linkages- Clusters and Banks (SBI, Canara Bank, JPM, HSBC & Telecom Operators –Vodafone, Airtel)
• Managed customers and took care of the issues/ queries as per agreed SLAs.
DATA ANALYSIS
• Analyzing reports and taking care of short paid, unpaid with banks (SBI, Canara Bank & Pragati Bank).
• Data analysis, forecasting, planning and publishing the dashboard.
Core Skills & Abilities
RECONCILIATION
• Expertise in banking reconciliation involving all major currencies
• Handled reconciliations for 18 odd Bank Accounts including Barclays, HSBC and Citibank.
• Reconciliation of International Payment transactions originating from the UK and US markets
REVENUE ASSURANCE
• Hands on experience in Revenue Assurance that is revenue leakages and making sure that all revenues are booked, claims raised and realized in time.
• Process customer payments and invoices in a timely manner
• Perform revenue analysis, calculations and reporting on monthly basis.
CUSTOMER RELATIONSHIP MANAGEMENT
• Managing relationship with key linkages- Clusters and Banks (SBI, Canara Bank, JPM, HSBC & Telecom Operators –Vodafone, Airtel)
• Managed customers and took care of the issues/ queries as per agreed SLAs.
DATA ANALYSIS
• Analyzing reports and taking care of short paid, unpaid with banks (SBI, Canara Bank & Pragati Bank).
• Data analysis, forecasting, planning and publishing the dashboard.
1. DAWN LYNNDAWN LYNN
415 Pike Street, Cincinnati, OH 45215 ● 513-490-6268 ● lynnde03@gmail.com
Summary of QualificationsSummary of Qualifications
♦ Highly organized, detail-oriented professional with combined collections and managing accounts receivable experience
♦ Diverse skill set in mentoring, training, team building, and customer service for both internal and external parties
♦ Dedicated, flexible individual possessing a talent in growing positive relationships at all organizational levels
♦ Poised, tactful and diplomatic in handling sensitive, confidential records and information
♦ Self-starter that is accustomed to working with minimal supervision on deadline-driven projects
♦ Computer skills include: MS Word, Excel, Outlook, Internet applications, and some Power Point
Professional ExperienceProfessional Experience
City of Cincinnati – Greater Cincinnati Water Works
♦ Accounting Technician II & III 2013 – to present
Support accounts receivable through the billing operations department
- Research billing errors, expedite adjustments, and communicate any changes
- Manage monthly accounts receivable balancing report and monthly write offs
- Run data queries daily to find billing exceptions and correct them
- Correct external customer billing exceptions and returned payments
- Entering sundries on a rotating basis and ensuring they are associated with the correct GL codes
- Spreadsheet creation to automate billing adjustments in a timely manner
- Researching account ownership through various web sites
- Researching payments for seriously delinquent accounts or those that have been shut off for tampering
- Researching tampering accounts and coordinating further collection efforts or shut offs through the various departments
- Receiving tampering investigations through various departments
- Assisting with training for new hires, transfers, and those who have promoted
Resource Residential (previously known as Buckingham Management & Karam Managed Properties)
♦ Bookkeeper/Accounting Coordinator 2009-2013
Manage accounts receivables within a specified acceptable percentage
- Maintain and report for a $500,000 monthly rent roll
- Record keeping of all collected receivables
- Maintaining a professional relationship with the property attorney for evictions
- Processing collection accounts
- Auditing customer accounts and paper files
- Approval of rental applications
- Month end reporting
- Monthly write offs and exception processing
- Processing accounts payable
- Mentoring, training, and assisting leasing agents
♦ Leasing Agent 2008-2009 (Karam Managed Properties)
Assisting with lease renewals and new rental applications
- Sending letters and calling residents with an expired or a soon to expire lease
- Showing potential new residents apartments and amenities around the community
- Processing rental applications
- Following up on leads for new prospective residents
- Entering service orders and assisting residents with various other issues
Health Alliance of Greater Cincinnati – Jewish Hospital
♦ Pharmacy Technician I & II 2000-2007
Assisting with providing top notch patient care through the accurate and timely delivery of necessary medication for patients
2. - Filling medication carts for daily delivery for each nursing unit
- Delivering newly prescribed medications to the nursing units hourly and picking up new orders
- Making IV’s and TPN’s for daily delivery
- Making IV’s for newly prescribed medications as received
- Refilling the automated medication delivery machines (Pyxis)
- Assisting with the outpatient pharmacy
- Refilling crash cart boxes
- Refilling narcotic and non-narcotic patient boxes for the OR
- Filling immediate need prescriptions written in the OR
- Auditing all flooring units for expired medications and replacing those medications
- Training new technicians, interns, and co-ops
Accomplishments___________________________________________________________
o Company-wide recognition for top leasing
o Instrumental in the implementation of a gate system including its proper operation
o Department recognition for additional and exceptional work performed
Education________________________________________________________________
o University of Phoenix – Completion of bachelor’s degree in Accounting