This document is an exam for an M.Tech course in Banking Technology. It contains 3 sections. Section 1 has 5 short answer questions. Section 2 requires answering 4 of 6 longer questions in under 40 lines each. Section 3 requires a 100 line answer to 1 of 2 essay questions. The topics covered include data center topology, credit appraisal factors, operational risk, call center technologies, asset liability management, EMV transactions, multi-channel integration, biometric identification, operational risk quantification, management information systems, energy efficiency, asset liability management frameworks, and call center management issues.

1. Institute for Development and Research in Banking Technology
Hyderabad – 500057
II Mid - Term Exam for M.Tech (IT)
OCTOBER 2013
Banking Technology
Time: 90 Minutes Total Marks: 50
Section 1 : Write Short Notes. 5 X 3 =15
11. The Five Key Areas in Data Centre Topology
12. The 5C’s of Credit Appraisal
13. Operational Risk and its Components
14. Technologies used in Call Centres
15. Objectives of ALM
Section 2 : Answer ANYFOUR ofthe following questions in not more than 40 lines. 4 X 5 = 20
21. Describe the EMV transaction flow.
22. Provide a functional overview of multi-channel integration.
23. Explain the different types of biometrics and their use in Financial Inclusion.
24. Describe the approaches for quantifying Operational Risk.
25. The Role of MIS, EIS and DSS in improving Bank’s business and operations.
26. Energy efficiency and environmental considerations in Data Centre Management.
Section 3 : Answer ANYONE ofthe following question in not more than 100 lines. 1 X 15 = 15
31. Describe the ALM Framework and the role of IT in efficient ALM.
32. Discuss the operational issues involved in managing a Call Centre.
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