This document contains an end-term examination for an M.Tech course in Banking Technology. It has three sections with multiple choice and long answer questions. Section 1 has short notes questions on topics like reputation risk, straight through processing, server-based call centers, ATM transactions, cheque truncation, credit card cycles, and internet vs mobile services. Section 2 has longer answer questions on risk assessment approaches, call center technologies, business continuity plans, credit appraisal principles, RTGS payments, and call center operations. Section 3 requires two long answers on business continuity planning phases, technology's role in risk management and Basel II, and critical success factors for core banking system implementations.
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Banking Technology (End Term Exam) nov-2009
1. Institute for Development and Research in Banking Technology
Hyderabad - 500057
End - Term Examination for M.Tech (I.T)
NOVEMBER 2009
Banking Technology
Time: 3 Hours. Total Marks: 60
Section 1: Write Short Notes on ANY FIVE of the following. 5 X 3 =15
11. Reputation Risk.
12. Essential elements of straight through processing.
13. Server based call centre model.
14. Draw the flow diagram of an ATM Transaction
15. Cheque truncation.
16. Activity cycle in a credit card.
17. Internet Vs Mobile Services
Section 2: Answer ANY FIVE of the following questions in not more than 40 lines. 5 X 5 = 25
21. Basic Indicator approach Vs standardised approach.
22. Describe the various technologies and applications used in call centres.
23. Explain the components of a Business Continuity Plan.
24. What are the basic principles of credit appraisal?
25. What is RTGS and how does it work?
26. Describe the operational issues in managing a call centre.
27. What are the risks arising in payment systems and how can we mitigate them?
Section 3: Answer ANY TWO of the following questions in not more than 100 lines. 2 X 10 = 20
31. Describe the six key phases of business continuity planning in detail.
32. Describe the role of technology in risk management and Basel II.
33. Enumerate and explain the critical success factors for CBS Implementation.
34. Describe the architecture for Internet Banking services from a centralized environment and
the controls applicable for the various components.
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