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Page 1
Curriculum Vitae
Mahmoud Ibrahim El-Malah
Contact Information
Personal Data
Place of Birth : Alexandria, Egypt.
Nationality : Egyptian.
Marital Status : Married.
Driving License : Valid in UAE.
Visa Status : Transferable.
Work Experience
 Acting Shift in Charge at Al Ansari Exchange Co from June 2010- Present.
Job Responsibilities:
 Collecting the remittances made by the branches of Al-Ansari branches, Checking errors, and
direct them to the agents (Arab Countries), (Preparing of payment orders)
 Receive, holding and arrange from the other branches and deposit t to the central Bank.
 Handling all banking correspondence, which includes non-receipt queries, transfers,
amendments, cancellation, do the settlement and close the complaint on time.
 Ensure that all Cashiers have placed their cash box in Safes.
 Handling all incoming calls to call center and answer all inquiries and complaint received from
customer and the full flexibility in managing the pressure periods on call center.
 Adequate knowledge on internal circular of the company and intensive follow up with our agent
regarding internal policy requirements and their variables of their fiscal policy and notify pur
branches through appreciate circular.
 Providing high customer satisfaction.
Senior Bank Teller at Al-Ansari Exchange Co from June 2007 till June 2010.
Job Responsibilities:
 Handles day to day cash transactions involving receivables and payables.
 Entertains queries over the phone and at the front desk.
 Buying & selling foreign currencies from walk in customers.
 Ensuring maximum profitability for the company.
 Providing high customer satisfaction.
 Monitor rate on the website and forecast currency rate.
Call Center and Cheque Dept Officer at Dubai Islamic Bank from Feb 2006 to Apr 2007.
Job Responsibilities:
 Handling customer queries and follows up complaint efficiently.
 Providing high customer satisfaction.
 Provides cheque status to account holders.
Address Dubai, United Arab Emirates
Mobile Tel 0506271500
E-mail malah78@yahoo.com
Page 2
 Lawyer at Justice Foundation International from Aug 2000 to Jan 2006.
Job Responsibilities:
 Served as a legal assistant to Atty. Ibrahim Shouqah, who handles court cases etc.
 Makes researches and reports in relation to case handled by the foundation.
 Assist in defending the accused clients in all criminal cases, arbitration and reconciliation
between the parties
 Collects, prepares and submits documents to courts or agencies and prepare packets for an
attorney’s review.
Education
Bachelor Degree June 2000:
 Bachelor degree from Alexandria university, Egypt, faculty of law 2000.
 Certificate of AML awareness from Al-Ansari exchange co. 2007.
Skills
Computer Skills
 Excellent command of Microsoft Office applications (Word, Excel, power point).
 Excellent use of Internet and e-mail
 Excellent use of AMEX, AREX, Western Union and Cash Express Money Transfer Programs.
Language
 Arabic: Mother Language.
 English: Very Good command of both spoken and written(7th Level )
 French: Basic knowledge.
Personal Skills
 Good interpersonal communication skills.
 Good customers satisfaction skills and ensure their satisfaction is achieved.
 Ability work under pressure.
 Very good time management in pressure periods.
 Perfect team player and team building.
 Good knowledge of all secretarial missions.
Interest& Activities
 Reading in different fields (such as Finance, management and true novels ).
 Automobiles.
 Swimming, walking and running.
 Traveling abroad.
Objective
To work for a progressive organization in a highly motivating and challenging environment that provides
the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal
while achieving my personal goals.
Reference
https://www.linkedin.com/in/mahmoud-el-malah-64aa2260?trk=nav_responsive_tab_profile

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Bank Teller

  • 1. Page 1 Curriculum Vitae Mahmoud Ibrahim El-Malah Contact Information Personal Data Place of Birth : Alexandria, Egypt. Nationality : Egyptian. Marital Status : Married. Driving License : Valid in UAE. Visa Status : Transferable. Work Experience  Acting Shift in Charge at Al Ansari Exchange Co from June 2010- Present. Job Responsibilities:  Collecting the remittances made by the branches of Al-Ansari branches, Checking errors, and direct them to the agents (Arab Countries), (Preparing of payment orders)  Receive, holding and arrange from the other branches and deposit t to the central Bank.  Handling all banking correspondence, which includes non-receipt queries, transfers, amendments, cancellation, do the settlement and close the complaint on time.  Ensure that all Cashiers have placed their cash box in Safes.  Handling all incoming calls to call center and answer all inquiries and complaint received from customer and the full flexibility in managing the pressure periods on call center.  Adequate knowledge on internal circular of the company and intensive follow up with our agent regarding internal policy requirements and their variables of their fiscal policy and notify pur branches through appreciate circular.  Providing high customer satisfaction. Senior Bank Teller at Al-Ansari Exchange Co from June 2007 till June 2010. Job Responsibilities:  Handles day to day cash transactions involving receivables and payables.  Entertains queries over the phone and at the front desk.  Buying & selling foreign currencies from walk in customers.  Ensuring maximum profitability for the company.  Providing high customer satisfaction.  Monitor rate on the website and forecast currency rate. Call Center and Cheque Dept Officer at Dubai Islamic Bank from Feb 2006 to Apr 2007. Job Responsibilities:  Handling customer queries and follows up complaint efficiently.  Providing high customer satisfaction.  Provides cheque status to account holders. Address Dubai, United Arab Emirates Mobile Tel 0506271500 E-mail malah78@yahoo.com
  • 2. Page 2  Lawyer at Justice Foundation International from Aug 2000 to Jan 2006. Job Responsibilities:  Served as a legal assistant to Atty. Ibrahim Shouqah, who handles court cases etc.  Makes researches and reports in relation to case handled by the foundation.  Assist in defending the accused clients in all criminal cases, arbitration and reconciliation between the parties  Collects, prepares and submits documents to courts or agencies and prepare packets for an attorney’s review. Education Bachelor Degree June 2000:  Bachelor degree from Alexandria university, Egypt, faculty of law 2000.  Certificate of AML awareness from Al-Ansari exchange co. 2007. Skills Computer Skills  Excellent command of Microsoft Office applications (Word, Excel, power point).  Excellent use of Internet and e-mail  Excellent use of AMEX, AREX, Western Union and Cash Express Money Transfer Programs. Language  Arabic: Mother Language.  English: Very Good command of both spoken and written(7th Level )  French: Basic knowledge. Personal Skills  Good interpersonal communication skills.  Good customers satisfaction skills and ensure their satisfaction is achieved.  Ability work under pressure.  Very good time management in pressure periods.  Perfect team player and team building.  Good knowledge of all secretarial missions. Interest& Activities  Reading in different fields (such as Finance, management and true novels ).  Automobiles.  Swimming, walking and running.  Traveling abroad. Objective To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals. Reference https://www.linkedin.com/in/mahmoud-el-malah-64aa2260?trk=nav_responsive_tab_profile