Ilham El Bouazzaoui is a Moroccan national seeking a job in the UAE. She has over 2 years of experience working in customer service roles in hospitals. She is fluent in Arabic, English, and French. Her most recent role was as a call center agent for Al Noor Hospitals Group & Medclinic in Abu Dhabi, where she assisted VIPs, responded to patient and insurance inquiries, and ensured privacy and confidentiality. She aims to contribute her abilities and experience to increase her future employer's competence.
I am writing to you because I believe my credentials, training, proven ability and an experience of more than 9 Years in industry. I can surely allow me to significantly contribute to your esteemed organization.
In reviewing the attached resume, you will find me as a well-versed Health insurance professional with valuable experience in major facets of medical insurance.
Currently, I am working with a Pakistan based firm named IGI Life Insurance Limited (Formerly American Life Insurance Company (Pakistan) Limited - ALICO) serving in areas of claims management as Assistant Manager & Claims Team Lead.
I am a service oriented person with an excellent background of communication and interpersonal skills. I am highly motivated, adaptable and a fast learner with a ‘can do’ attitude. I assure you that my experience, results driven attitude and relationship building skills within & outside the organization will be of immense use.
I am eager to meet with you to discuss how my talents and competencies could be used to contribute to the success of the company and being an initiative individual I see this as a great opportunity to progress in my career within your esteemed organization.
I look forward to hearing from you soon.
Yours Faithfully,
Syed Mohsin Ali
1. ILHAM EL BOUAZZAOUI
Mobile no : +97150-1258835
E-Mail :miesho_0000@yahoo.com
Personal Information:
Name : Ilham El Bouazzaoui
Nationality : MOOROCCO
Date of birth : 02-May- 1997
Visa statue : Work visa (Transferable)
Sex : female
Civil status : single
Religion : Muslim
EducationalQualification:
2014 high school certificate from Berrchid School June 2014.
Languages:
Arabic (Mother tongue),
English (Good reading, writing and speaking).
French (Good reading, writing and speaking ).
Computer skills:
Microsoft office (Excel, Word, Power point)
Excellent userof the internet and E-mai.
2. Professional Experience:
( July 2014 – March2015 ) IBN ROSHED HOSPITAL MOROCCO
Job title: receptionist, accountantassistant.
Welcoming patients and answering phone calls.
Getting pre-approval forms from different insurance companies for medical procedure.
Responsible for issuing bills and receiving payments.
I have a very good experience in medical insurance company and medical insurance
rules.
Answer all tenants' calls and correspondence in a professional and timely manner.
Provide high customer service.
Maintain and improve quality results by adhering to standards and guideline.
Input and maintain accurate tenant information and data-base at all times.
Refer unresolved customer grievances to designated departments for further
investigation.
Make outboundcall toensure customers/tenantscomplaints/service requestsare completed.
Handlingall the appointmentandlastminute request, maintainingthe cancellationaswell asthe amended
ones.
Do projectsassignedbythe Head of Department.
EXPERIENCE:
Company Name:Al Noor Hospitals Group& Medclinic– Abu Dhabi.
Designation:call centeragent.
From June 2015 – present.
Duties& Responsibilities:
AssistVIP'sandfacilitate theirvisitsinthe Clinic.
Respondstopatientand insurance company inquiriesregardingphysicianbills;reviewspatient
account information;conductsinsurancecompanyinquiries;analysesandinterpretsaccount
data; servesasa resource personforbillinginformationtopatients,insurancecompanies,
physicians,andoffice staff;postsdemographicorfinancial entriesonline;documentsaction
and postscommentsonbillingsystem;logsandmonitorsdaily inquiries.
Respondstopatient/guarantorcorrespondence toresolvequestions/concerns;provides
managementwithinformationanddocumentation;assistspatientswithconcernsrelatedto
registration,collection,andmedicationassistance;documentstrends, concerns,andissues;
examinesandinterpretsmedical records.
Responsible forprovidingcomprehensive Supporttothe ReportingManager/Supervisor.
Preparesreports;compilesfinancial statements;performsfinancialassessmentsandscreening
on uninsured orunderinsuredpatients;establishespaymentarrangementsforpatientsand
communicatesagreements;servesasa resource persontoclinical departmentsfordebtstatus
of patients.
3. Servesasliaisonbetweenmedical and supportstaff regardingbillingand collectionissuesand
patients’medical information.
Adhere toInfectionControl andHealthandSafetymeasures.
Maintainand ensurespatientprivacyandconfidentiality.
Career Objective:
Contribute the best of my abilities and with utmost sincerity to increase the competence of the
organization. Gradually, I am hopeful of adding value to the concerned Department individually
as well as collectively through the team of fort.Seeking a responsible Position where my
experiences and ability will be utilized in my Career allowing professional growth.
All References will be available upon request.