This document discusses key performance indicators (KPIs) for bank relationship officers. It provides examples of KPIs, performance appraisal methods, and the steps to create a KPI system for bank relationship officers. Specifically, it outlines defining objectives, identifying key result areas and tasks, determining work procedures, and creating measures to evaluate each area. It also cautions against creating too many KPIs and notes they should change based on goals and be clearly linked to strategy.