This document discusses key performance indicators (KPIs) for the chief operating officer (COO) position in a bank. It provides information on developing KPIs for a bank COO, including identifying key result areas, tasks, and methods for measuring performance. The document cautions against creating too many KPIs and notes that KPIs should be clearly linked to strategy and empower employees. It also outlines different types of KPIs such as process, input, output, leading, and lagging KPIs.