This document discusses key performance indicators (KPIs) for bank assistants. It provides steps for creating KPIs for bank assistants, including defining objectives, identifying key result areas and tasks, and determining methods for measuring results. The document also discusses mistakes to avoid when developing KPIs, such as creating too many KPIs or not linking them to strategy. Finally, it outlines different types of KPIs like process, input, output, leading, and lagging KPIs.