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This document discusses skills and experience related to customer service, operations management, and data analysis. It includes experience with customer communications, records management, complaint resolution, staff supervision and training, process simplification, and producing accurate reports and presentations with financial data. The experience highlights include reducing customer complaint rates by over 50% for a financial company by standardizing procedures, frequently assisting over 100 customers per day and resolving their protracted issues, and creating powerful budget presentations that interpreted and presented financial data at various time intervals.
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freddie-rodriquez-Resume-2015 (4)
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CBuccilli resume 11-2016
This document provides a summary of qualifications and work experience for Christopher J. Buccilli. As a Technical Service Representative with over 25 years of experience, he has a proven track record of building strong customer relationships, improving operations and reducing costs. Previous roles include Branch Manager, Operations Manager, and Technical Sales positions where he increased sales and achieved high customer satisfaction ratings.
Betty Kline Resume (5)
Betty Kline is an experienced administrative professional seeking a new opportunity. She has extensive experience in areas such as data entry, accounting, human resources, and office management. Her skills include spreadsheet proficiency, record keeping, database maintenance, and customer service. She is detail-oriented, organized, and committed to achieving goals.
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Bank 11
- 1. h Punjabi . Hindi Urdu h End-of-Day Reconciliations h Workflow Management h Customer Communications h Records Management h Accurate Calculations h Process Simplification h Client Needs Assessments h Customer Retention h Productivity Improvements h Relationship Management h Form Re-design h Incident Analysis h Staff Supervision/Training h Document Production h Back and Front Office Operations h Complaint/Enquiry Resolution h Cut complaint rates from 75% to 30% for a global financial services provider; devised standardized work procedures that overcame operational deficiencies causing work backlogs and errors. h Surpassed colleagues' performances, frequently serving up to 100 customers daily in a high-pressure environment where customer enquiries were often protracted and time consuming. h Reputed as a competent trouble-shooter; customers were prepared to wait in line for a considerable time confident that issues would be thoroughly investigated and resolved. h Produced technically accurate, powerful budget presentations that graphically interpreted and presented data at monthly, quarterly, half-yearly, and yearly increments.