This document summarizes the experience and qualifications of R. Michelle Phelps. She has over 15 years of experience in administrative roles with expertise in records management, payroll processing, accounts payable and receivable. She has excelled at resolving challenges through innovative solutions and process improvements. Her experience includes managing financial reporting, payroll processing for over 140 clients, certifying thousands of applications, and developing efficiency-enhancing workflows. She also has skills in bookkeeping, spreadsheets, databases, and various software applications.

1. Professional Goal-oriented ExecutiveProfessional Goal-oriented Executive
Dynamic and performance-driven administrative professional with strongDynamic and performance-driven administrative professional with strong
organizational, administrative, and communications skills. Multi-disciplinaryorganizational, administrative, and communications skills. Multi-disciplinary
industry expertise with emphasis in records management, payroll processing,industry expertise with emphasis in records management, payroll processing,
accounts payable and receivable. With more than 15 years of experience, Iaccounts payable and receivable. With more than 15 years of experience, I
have excelled in resolving employer challenges with innovative solutions,have excelled in resolving employer challenges with innovative solutions,
systems and process improvements proven to increase efficiency, customersystems and process improvements proven to increase efficiency, customer
satisfaction and the bottom line.satisfaction and the bottom line.

2. Professional ExperienceProfessional Experience
• Distinguished performance maintaining timely and accurate financial reporting; including accounts payableDistinguished performance maintaining timely and accurate financial reporting; including accounts payable
and receivable.and receivable.
• Completed accurate calculation and processing of payroll, managed billing, invoices, proposals and filesCompleted accurate calculation and processing of payroll, managed billing, invoices, proposals and files
for the agency.for the agency.
• Managed weekly/bi-weekly/semi-monthly, monthly/quarterly payroll process for 140+ clients.Managed weekly/bi-weekly/semi-monthly, monthly/quarterly payroll process for 140+ clients.
• Certified more than 9,000 applications for Anne Arundel County Energy Assistance Program.Certified more than 9,000 applications for Anne Arundel County Energy Assistance Program.
• Assisted with the preparation of program proposals, to include written plans with program goals.Assisted with the preparation of program proposals, to include written plans with program goals.
• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodateDeveloped efficiency-enhancing workflow/process improvements that made it possible to accommodate
increasing responsibilities necessitated by staff reductions.increasing responsibilities necessitated by staff reductions.
• Managed and prepared a variety of HR policies and procedures, including client service agreements,Managed and prepared a variety of HR policies and procedures, including client service agreements,
applicant screenings, and employee orientations.applicant screenings, and employee orientations.
• Effectively dealt with low income and diverse clients as well as internal contacts at all levels of theEffectively dealt with low income and diverse clients as well as internal contacts at all levels of the
organization.organization.
• Managed staff of Human Resources Professionals.Managed staff of Human Resources Professionals.
• Provided HR solutions in areas of payroll, benefits, risk management, worker's compensation.Provided HR solutions in areas of payroll, benefits, risk management, worker's compensation.

3. SkillsSkills
General Bookkeeping, Expense Reports,General Bookkeeping, Expense Reports,
Spreadsheets & Accounting Reports,Spreadsheets & Accounting Reports,
Records Management,Records Management,
Strong Interpersonal skillsStrong Interpersonal skills
Database AdministrationDatabase Administration
Ability To Maintain ConfidentialityAbility To Maintain Confidentiality

4. TechnicalTechnical
• Offer advanced computer skills in MS Office Suite and otherOffer advanced computer skills in MS Office Suite and other
Applications/Systems.Applications/Systems.
• MS Word, Excel, PowerPoint, Access, Outlook, Visio,MS Word, Excel, PowerPoint, Access, Outlook, Visio, && ADPADP
• Windows XP/VistaWindows XP/Vista

5. R. Michelle PhelpsR. Michelle Phelps
Pasadena, MD 21122Pasadena, MD 21122
mphelps@aaccaa.orgmphelps@aaccaa.org
(410) 562-1570(410) 562-1570
References available upon requestReferences available upon request

6. R. Michelle PhelpsR. Michelle Phelps
Pasadena, MD 21122Pasadena, MD 21122
mphelps@aaccaa.orgmphelps@aaccaa.org
(410) 562-1570(410) 562-1570
References available upon requestReferences available upon request