1. Stuart Lyons
65 Sheppard Road, Basingstoke, Hampshire, RG21 3JH
Tel: (H) 01256 810729 (WM) 07979 562 829 (M) 07747 088 564
A highly organised and enthusiastic Supply Chain Development Manager.
Adaptable to change, results-driven, self motivated and able to work independently or in a team.
An articulate and friendly team worker, confident dealing with people at all levels.
Able to perform under pressure and prioritize.
CAREER 26 years at British Gas
Supply Chain Development Manager/Area MaterialsManager April 2012 – Current
Wales& West Midlands, South West, South East, Central and East England Regions
 Working with Field Operations to provide material spend insight & analysis.
 Working with Key stakeholders across the business to help support cost reduction.
 Monthly MBR’s presenting financial and trend analysis using Excel and Powerpoint.
 Ensuring correct processes are followed for a safer and more efficient working environment.
 Supporting the Van Stock Team to better manage van stocks and to help reduce potential
van write off’s.
 Providing technical support to the Procurement teams to support improved buyer leverage.
 Building good relationships with line managers to ensure a reliable and consistent point of
contact.
 Working with NDC returns and dispatch teams to ensure a better service for our customers
and continued high SLA’s.
 Working with partner manufacturers to ensure improved product reliability and learn new and
innovative products.
 Procurement of more reliable and cost effective components for key stakeholder use.
 Liaising and working with the LAB to ensure components procured are a safe and viable
option.
Service Manager Jan 2006 – April 2012
Basingstoke
The Management, Support and Technical advice for a smoother running field operational patch.
 Daily support and management of engineers and trainees.
 Training and development needs of whole workforce.
 Dealing with all customer complaints to ensure a fair, reasonable and timely resolution.
 Input of all absence and holiday requests.
 Absence and Disciplinary Management.
 Operation Management stand in for regional management meetings and holiday support.
 Assessment of in day work to ensure a safe workforce meeting strict technical requirements.
 Management of key performance indicators.
 Ensure the application of all British Gas visions and values are met and maintained.
 Working with and supporting customer relations and claims teams to support complain
resolutions.
Whilst a Service Manager I was selected to attend the Sandhurst Military Challenge,
working with other Leaders to gain and learn new skills whilst undertaking management,
physical and mental challenges.

2. Technical Trainer and Assessor Jan 2005– Jan 2006
Basingstoke & South West Region
 Maintain a technically efficient workforce.
 Carry out on the job assessments to ensure a safe working environment for our customers.
 Implement training packages, training needs and requirements.
 Provide corrective actions for future prevention.
 Feedback to Key stakeholders any issues or findings.
 Laptop training and printer removal.
Technical Engineer June 1990 – Jan 2005
Basingstoke
 Service Maintenance, repair and installation of all domestic Gas appliances.
 Emergency Call out engineer to deal with all emergency out of hours calls.
As a keen footballer I represented the South Area in a National Football tournament
playing other British Gas teams, helping my team make the semi finals.
EDUCATION
 1990 - GNVQ Level 3 in Gas Service Maintenance and Repair.
 1996 - D32 Assessors Certification
 1990 - 8 GCSE’s including English, Maths and computing
 2012 - Finance Essentials
 2013 - Excel Training
 2014 - A Step into Project Management
LANGUAGES
 Spanish