The document discusses how to effectively deliver bad news. It defines bad news as information that will disappoint or upset the recipient. It recommends using the SPIKES model, which involves setting up a private meeting, assessing the recipient's perspective, inviting their questions, providing knowledge of the situation, addressing emotions, and creating a care plan and summary. The direct approach states the bad news outright while the indirect approach uses a positive buffer first. Proper delivery of bad news is important to support patients and prevent lasting negative impacts, while maintaining goodwill and allowing discussion. Training in communication skills helps providers effectively address this challenging task.